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Ariel! Was amazing she took her time being patient with me since I'm computer challenged and have an accent. Lol I told her I needed the closes hotel to Oklahoma Wesleyan University she gave me the closes told me how many miles. She was just awesome with a GREAT attitude.
Also I never do surveys but Ariel sure deserved one.

This person told me that there were no rooms left at the Moxie, downtown New York. Then he told me there were no rooms left in New York unless I wanted to spend a lot of money. When I looked again on the web, it said the Moxie had plenty of rooms available. I told him this, and he told me that I should book online then, and then he hung up on me. Bravo! Well done.

I called to get hotel rates for one particular hotel, unfortunately it was out of my budget. However Joanna didn't stop there, she searched and found a subtable hotel for my stay! Thanks for not giving up

Was not notified this was some booking service and you charge $30 to book, agent did not identify himself as an agent for a service, and there would be a charge for his service even when asked about high amount charge with taxes and recovery fees, a booking agency was not mentioned. This is a total scam and rip off

Joyce lied to me when I asked if she was from the Hyatt front desk before I would make a reservation and she said yes! I specifically told her I don't deal with third parties and again said she was front desk at the hotel. Cancelled after contacting the Hyatt directly and my so called reservation was not found. The card given for payment was cancelled and the payment will not be processed

Mr. Rommell provided detailed information and honored the local business rate for my lodging. He remained courteous and professional at all times during our transaction.

Emiliza surprised me with her efficiency. I called only to confirm the hotel I selected was pet-friendly. She found it was not, so I assumed I would continue my search, but she offered to do it for me and located a superior alternative. Thank you very much!

This service screwed up a reservation I was trying to make and then basically said I was S.O.L. ($#*! out of luck) if possible I would give them a minus 10 or lower rating. They made the mistake and want me to pay! I attempted to cancel their mistake immediately but was told they wouldn't!

April was able to reserve a room for me at Comfort Inn, in Antioch, California. She was also able to search if the hotel is close to the cemetery where we are attending a friend's burial. It was a great friendly conversation. She deserve a raise!

We have booked with this Hotel along with recommending it to our family members,Over the last few years. Everything thing is within walking distance, If not just a short trip on the trolley.

Ashley her attitude was very sweet the presence was very kind he was patient and she took her time to assist me in an excellent way I thank you for hiring her maybe she be promoted to hire position you need more people like like her

I spoke with Gerald who was very helpful in offering me the best deal I could get for my money. Gerald explained everything and went over my reservation step by step ensuring that I had confirmation on my reservation. He was a pleasure to deal with

People looks like that is almost dead answering the call. I was trying explain my situation and we could notice already the lack of patience to even hear what's going on to see if we can or not make the reservation. After this call for sure I had the sure time not make the reservation at this location.

I called he reservations number and Francis answered very politely. I had just decided to stay the night & needed a room. He was very understanding and helpful. He was able to get me a room and it all too less than 10 minutes! Thank you Francis! :)

Brandon was so friendly and helpful, while still being a professional. A rare commodity these days.
I am a very young 72. He did not call me "Dear". He did not speak to me as though I only had 1/2 a brain, or as if I was invisible.
Bravo, Brandon! And I thank you.

My wife and I are attending a wedding in Tomball. I called several hotels for a one night stay. When I reached Neal, I got great customer service. He helped us check for early arrival and I booked the room from him. I appreciate all of the information Neal gave me. He is very knowledgeable and professional.

I told him I wanted one room king bed and one room two queen, he confirmed verbally and when I got the confirmation email it is for two king beds. I called back and that person could fix it and was making it way more complicated. This is not a good service.

I am a visually impaired woman who was having problems, maneuvering through the website, and Emilio assisted me and getting the best value for a room. Throughout the transaction, he was very personable and friendly and wanting to help. I would recommend him to any of my peers, friends, and family. Thank you Emilio for your kindness.

The person who made my reservation told me I could cancel by tonight at 6 pm without any penalty. I called back in about 1 hour which was 11 am to cancel and she said I would get a refund of 1,666,68 in 3-7 days! If she had told me initially I would be charged before our arrival I would not have made the reservation! I asked to speak to her supervisor when she got rude with me and she said she is the supervisor. I said I want to speak to your boss. Everybody has one. She assured me she does not because she is the top supervisor. I was speaking and she kept interrupting me saying ma'm three times. I said you're interrupting. Me and being rude. She said she told me the money came out when reservation was made. I asked if conversation was recorded because she absolutely did not tell me that. She continued being rude until I gave up and hung ip. She needs to find another job because she clearly is not suited to this one!

This is the most horrible ghetto looking rooms I have never seen for $254.74. The curtains are half way off of the rod. If there are bedbugs in this room, I will make sure this place is closed down. The desk person allowed us to see the room then tell us we can't check in until 3:30pm.

I called to make a reservation, and Edgar was the single kindest, most pleasant, cheerful, yet most professional and efficient person I have ever had the pleasure from whom to book a hotel room. He deserves a bonus/raise!

I called three times for information before booking my reservation. All three of the gentlemen I spoke with were knowledgeable, friendly, and very helpful. Rommel was the person who actually booked my room and he was very patient and great to work with.

I am super happy with the service that I received from Jeannie. She had a very professional tone she was patient with me while I've inserted my credit card info. She found me a great rate. Jeanie was a pleasure to work with.