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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
I immediately realized that Cecilia was just simply the perfect professional to have handle every aspect of our reservations in regards to a very important travel accomodation for my business. The entire phone call was wonderful and I actually became a bit saddened to have end the phone conversation with her.
Todd A Hoss
President & CEO
Chesterfield Development Corporation
Since 1968
Date of experience: January 26, 2024
He was so incredibly helpful! Everything was quick and easy
Date of experience: April 20, 2024
Awesome thanks for taking my reservation
Thanks
Ken
Date of experience: April 19, 2024
Please do not make reservations with this site! When checking into our hotel they asked was the last four digits of my car used 8506. I told them know they told me that no prior payment has been made, My reservations were just held with a dummy credit card and I still had to pay for the room all over again after this website took $236 from my account! I'm filing a dispute with my bank for the charge currently
Date of experience: May 12, 2022
It was great. Raul walker me thru the process and answered all of my questions. He was both courteous and knowledgeable, easy to work with.
Date of experience: March 16, 2024
I needed to book a hotel for one night. The price came up, looked good. However, I did not see where they added $92 in taxes and fees to the reservation. Taxes should only have been $28.00. Completely non-refundable. Rip off
Tip for consumers:
Do not use as their fees are not posted next to the rates, but in a different area on the form, leading to excessive booking fees
Products used:
online booking
Date of experience: November 2, 2022
The service was great. The representative was polite and it's all that I ever expect from Marriott when I call. Thank you for asking.
Date of experience: March 26, 2024
Reservation was supposed to be made at the Fairfield Inn and suites. I even gave my Mariott Bonvoy rewards number. I then get confirmation that I am booked at the Hampton Inn and suites. I call back three minutes later and I'm told I have a 30% cancellation rate. This needs to be rectified!
Date of experience: January 25, 2024
Cristina was patient and helpful. She was able to find a resonable room for us ……………………….,
Date of experience: April 17, 2024
She was wonderful and answering every one of my questions
Date of experience: April 19, 2024
Very upset with the $100 charge for pets. Staying at a vrbo instead.
Date of experience: April 19, 2024
Great job booking last minute. Very helpful and assured I got confirmation before hanging up
Date of experience: April 18, 2024
Excellent helper to make reservations! Senior and military help.
Date of experience: April 19, 2024
Michelle was so helpful! We honestly were not going to book at The W due to the first call we made the Customer service rep was rude and hung up on us! Michelle was amazing, very respectful and knows her job well!
Date of experience: January 2, 2024
Paul booked my reservation outside of the wedding party block. When I tried to make changes within 10 minutes I was denied. I've never experienced anything like this before and I feel that I should be able to make the changes needed being it wasn't an error on my part.
Date of experience: December 26, 2023
Rebecca was incredibly friendly and helpful. Don't ever let her go. Give her all the raises and pay for her vacations because she is a gem!
Date of experience: March 22, 2024
Friendly, quick, helpful clear. He understood all of my requests and answered questions well. Thanks Alex
Date of experience: March 27, 2024
I was on a different website and it was telling me it was sold out. I decided to call BookOnline instead and Lindsey got me booked in a room in less than 5 minutes! It was quick and easy.
Date of experience: March 4, 2024
Very helpful and professional answered all my questions. Excellent service.
Date of experience: April 18, 2024
While traveling to wait on the birth of our first great grandson I called Hilton for booking our reservation. I was pleasantly surprised with how extra special Miss G treated me. Excellent customer service and very professional!
Date of experience: October 24, 2023
I ask for verification of my reservation, not to be booked twice, please credit my account!
Date of experience: April 10, 2024
I need assistance with an error from your website booking and double booking me for the same night. The front desk was not helpful or thinking it was her concern!
Date of experience: April 10, 2024
I spoke with Justine today to book a stay at the Microtel Columbus Ga. She was helpful in getting me a room a day earlier than was listed available at the auto scheduling site. Unfortunately, I was quoted a price of $458.37 but a charge of $527.13 was posted to my card. A review will resolve the issue, though. Overall, I was pleased with customer service.
Date of experience: November 14, 2023
I feel a good great service I appreciate it got my reservation quick I please take less 3 minutes to complete
Date of experience: March 20, 2024
Save yourself a headache and money and do NOT book a hotel through this website. I have never written a review before, but this one is a PSA. I reserved a room for one night and the "taxes and fees" were almost 70% as much as the cost of the room. I emailed customer service asking for an itemized receipt, to which I was told was not available. They allege I saw it on the check-out screen and can't provide anymore details. When asked to speak to a supervisor, I was told I'd hear the same message but someone would call me back. Still no phone call, no receipt and no explanation. I should have called the hotel directly, used the hotel website, or used a reputable website and saved myself a significant "booking" fee. Outrageous. Just please stay away from this site.
Tip for consumers:
Just don’t use it. That’s all.
Products used:
Hotel reservation
Date of experience: October 8, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Mary Kay, we are sorry you had this experience. Just like when you book through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline