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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,675 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We were 10 hours out and needed to make a reservation for our two-day trip home from a great Florida vacation. We had stayed at a Country Inn & Suites in Chattanooga before and requested the same place. We knew it had a Cracker Barrel in front of it. Juan found it for us. Great job.
Date of experience: February 27, 2023
I called in with the one 800 number to make a reservation for a hotel in Zachary Louisiana. The hotel reservation person was excellent. She made small chitchat, which I did like actually made it a pretty good day to talk to somebody over the phone.
Date of experience: June 28, 2023
Personable and knowledgeable. I strongly feel Hampton Inn misrepresents themselves as the website price us grossly out of balance with the actual prices. I found out that the price on the holiday express website was what it really was
Date of experience: November 8, 2023
I wanted to schedule a hotel room for a few days in Green bay WI. Because I was going to see the Packers play. I'm from Scranton PA. And didn't have a clue where to stay. A women by the name of Emilee guided me through the process and she was wonderful. I felt very confident after placing my reservation thru Emilee and very happy I did. She truly is an awesome employee and person and you are lucky to have her!
Date of experience: July 12, 2023
I needed to cancel a booking. On the phone I was told to press 2. I did that and it was a disaster. I was disconnected repeatedly. I am not
Going into the whole mess. I decided to call back and press 1 for new bookings and I got
Andy who was very professional and did everything correctly. Thank God for him.He
Was outstanding.
Date of experience: June 18, 2023
I was talked over the entire time. Mr. Cory (the representative that "assisted" me) continously tried to finish my sentences and book a room that didn't meet my criteria. After calling the hotel the following morning I found that the room was incorrect and the specified occupancy was wrong. I also inquired about military rates and reward points which were not applied until I called the hotel again.
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Date of experience: August 4, 2023
The woman I spoke to helped me out to find a room very close to the casino because the rooms at the casino were a little too steep and price for us she was very pleasant and I really appreciated her help and cheerful attitude
Date of experience: October 9, 2023
My wife and I called to make reservations for a stay in the Boston Massachusetts area. Cynthia helped us resolve a scheduling problem, and consolidate reservations to make our visit to the area simpler and therefore more enjoyable. She did a great job.
Date of experience: September 29, 2023
Mike Edwin is a real asset. He is excellent at his job. I am so grateful for his service. Please let him know how amazing he is and how happy I am with his service. A big thank you from Isabella Di Florio.
Date of experience: April 28, 2023
In the entire booking process I was never told by anyone that the reservation made is Nonrefundable And that my CC would be charged full amount same day. I tried to cancel reservation 20 min later and now cannot. Your company is Scamming people
Date of experience: November 27, 2023
I was told all that would come off my card was the $29.99 booking fee and to pay the rest when I arrive at the hotel. I just looked on my bank card and the booking fee and total of the hotel was already taken off my card. Now it says I still have to pay at the hotel as well. Not happy
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 15, 2023
I called To make a reservation over the phone while a severe thunderstorm. Came down while we were on the phone. I am terrified of storms and he stayed on the phone with me. The until I could pull to the side of the road to safety to complete the transaction. I have bad anxiety and he was so kind. Thank him personally from me and he deserves a raise and to be acknowledged for his excellent customer service
Date of experience: July 22, 2023
I was not sure my booking went through so I called and I spoke to a gentleman who is very polite and helpful. He assured me my booking went through, and he went above and beyond to help me get the room I wanted. I am so pleased. Thank you so much Brandon you deserve five stars. And a huge hug!
Date of experience: July 24, 2023
BEWARE! OVER PRICED FEES! So I booked last minute because they had the room I needed. The fees were like double but needed this room so thought it was a mistake. I was very very wrong. Once we got there the place was degraded and poorly managed. I checked with others staying there and their fees were half what I paid on this site. This sites fees are about double most other booking sites. I asked for an itemization and they denied it. No help what so ever. Bad Booking Site! I gave them 3 chances to make it right.
Date of experience: April 20, 2023
Cristopher was a great help with booking us our hotel. I had never booked one before and we were so tired after driving 16 hours and he was so patient with me.i appreciate the kindness and patience so much.
Date of experience: March 18, 2023
Explaining a problem I have about a missing confirmation number the agent just hung up. This happened 3 times with different agents. Hanging up on a caller is a rude. Will avoid doing business with BookOnline in the future
Date of experience: June 7, 2023
Cory was VERY NICE and patient with us helping to make our vacation possible and starting us on a great journey.
If I could have given him a 10 he would most definitely have gotten it.
Thanks Cory for all your help.
Date of experience: August 27, 2023
The hotel rep was very personable. Even though we had a poor connection he was to figure out what I needed and helped me make a booking with very little difficulty. He was very friendly and patient, even though I had to frequently repeat himself because of the poor connection.
Date of experience: October 28, 2023
I was trying to make reservations for a conference and was told the hotel was full. I worked with Corey and he found me just the room I requested but needed to adjust dates. Very accommodating and kind.
Date of experience: September 6, 2023
Emily explained everything, got us what we needed (no pets allowed hotel) at a decent price, precisely where we needed to be
Date of experience: June 18, 2024
Reserved a room. I was told I could cancel. Decided to drive further. Reserved another room by calling hotel. Called back to cancel the first booking and only then was I told there was a cancellation fee of 30%. I will never use your service again
Date of experience: July 9, 2023
Elisee did a great job helping me book my rooms! I needed two rooms for two nights, and one room for one night. He made the process quick and easy and double checked all aspects of my reservation before booking. Thank you!
Date of experience: July 12, 2023
Terrible service. Called as website wasn't working. When she quoted a different rate than online I disputed the amount and was hung up on. Rude and disrespectful.
Date of experience: April 30, 2024
Opare did a great job helping me to book stays for 6 people. We are staying both on the way up and the way back home. I tried online first, but the website wasn't very user friendly when it came to booking handicapped accessible rooms or 2 different styles of rooms. Opare did a great job getting it done for me. I'm hoping we can have either adjoining rooms or rooms very close to one another on the same floor as we are traveling with children.
Date of experience: June 26, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
