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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Avoid this place at all
Costs …. They trick you into thinking your getting a great deal. Mine happen to be 133 a night, then they tax you 80.00! Wtheck! It was 6 families that booked through other entities and payed same "deal" and only payed 150 bucks with tax. My total was 213!
Customer support then says "not our fault " you should have seen that. You mean I should have seen in tiny print you all are swindlers! Do not I repeat purchase from here. Even the hotel was mortified.
Products used:
Booking services
Date of experience: February 7, 2023
Well, the booking agent told me that there was two complementary bottles of wine. When can we checked in when I got to the hotel they don't know anything about it. So I think that was a ploy just to get us to come to this particular hotel, I don't appreciate that at all.
Date of experience: December 12, 2023
Zoila booked us in, found us a great room and price with limited rooms available. We have used this hotel for years to break up our trip to see the grand kids in Albuquerque NM. Always first class treatment, great breakfast and clean rooms. Always a small side talk when booking to make you feel like part of the family. Highly recommended.
Date of experience: September 11, 2023
I'm old and cannot do things online and he was very considerate. Very nice about making sure I knew everything that was going on & up typing in things… he made me feel not so bad by saying it happens all the time which... What a cutie.
Date of experience: May 15, 2023
It was the most pleasant and awesome experience I have ever had in making reservations. Grace was unbelievably attentive and patient in helping me secure accommodations adequate for our short stay. Would recommend her to facilitate customer service training to new employees because she was great.
Date of experience: July 13, 2023
So, I generally have issues with ordering online. Also, when you try to call, you usually get an automated runaround. Not with this place. The woman that helped me was awesome. She was pleasant, courteous, professional, and super helpful. Thank you so much for being a real person and helping a first time visitor out.
Date of experience: May 28, 2023
Junior was very professional, courteous and extremely helpful. Although we could not find what I needed he went out of his way to try and assist! It was a pleasure to talk with him and one of the most delightful customer service experiences I've ever had!
Date of experience: May 25, 2023
Erica was most pleasant and she needs a raise! We have been staying at Hampton Inn for 25 years and negotiating a price comparable to travel agencies was very difficult but we didn't get the original price of $180.00 because you have to type in your credit card info and in the process I lost contact with my first gal contact! Erica told me that rates change rapidly! Hope motel in Clinton, Iowa is clean because I read that you had customers that said rooms were dirty! I have never stayed in a dirty Hampton except Albuquerque downtown
Date of experience: August 11, 2023
Amanda was very helpful! I had questions about booking for our company and out of town guests, she was able to answer my questions and went beyond by offering a representative from the hotel reach out to me- which they did the next morning. Refreshing to have great customer service!
Date of experience: September 27, 2023
Booking through this site cost $191.00 per night but when I got to the motel, they said the charge was only $134. Which means that bookonline.com uncharged by almost $60.00. Instead of using this company, save your money and just go to the hotel's website and book through them. Bookonline.com is a total sham.
Date of experience: March 19, 2022
This is.a scam. Lady sounds genuine but fake. Worst service. Please don't fall into their trap.They present themselves as staffs of a well known hotel chain. But they belongs to Expedia. Book the rooms for double price and take more than half of that amount. Terrible. Poor travellers will think it is a genuine service and can fall into their trap.
Tip for consumers:
Do not use. They pretend to be from hotel chain. Scanners. Double price.
Products used:
Hotel accommodation arranged by Expedia
Date of experience: February 23, 2023
We had a problem with the reservation I'd made for my daughter at another hotel due to an unannounced change in their pet policy so I needed to find a hotel in short order for her for the night. I called thr Hawthorne Suites and was helped by Quinton. His hotel did not have any available rooms but he was able to search for other pet friendly hotels and book me a room at another nearby hotel at a reasonable rate. Great customer service after working through a terrible experience at one of your competitors. Thanks Quinton!
Date of experience: March 30, 2023
I had to call back because of issues with my reservation and Giovanni was so helpful! She worked through the reservations, helped me with distance and made sure everything was good before we hung up. Appreciate her help so much!
Date of experience: May 14, 2023
Service Agent said she applied discounts but the online rate stayed the same. She could not explain why. Worthless assistance. Lost my business. I will be staying elsewhere although I am a Rewards member.
Date of experience: July 12, 2023
Every detail was covered with great care. Pepsi is a asset to any company she will work for! I appreciate speaking with a caring representative who clearly communicates each detail in purchase. Thank you.
Date of experience: July 2, 2023
GREAT! Starting at answering my call to giving me my confirmation number took less than 10 minute's. I had an excellent agent and I only have positive things to say. Keep up the good work!
Date of experience: January 29, 2024
Over a period of 2 full weeks (10 business days), 14 phones calls being transferred from one person to another with no results in addressing my one question"What is the status of my refund?" Finally, today Rosemary Jane addressed my question within seconds, thus giving me the status, confirmation of my refund and when to expect it to appear on my credit card. She was extremely efficient, articulate, friendly, and highly professional. Kudos and highest compliments, along with my appreciation and gratification to Rosemary Jane.
Date of experience: July 1, 2023
Making the reservation was fast and easy. The price was great too. They didn't have the room we ordered but the lady at the front desk was more than accommodating. She upgraded the room at no cost and let us check in early due to an emergency. I would recommend this hotel. They are friendly, fast to think of solutions should a problem arise and use empathy. Thank you so much!
Date of experience: September 6, 2023
Candice did a phenomenal job in helping me find a nice hotel within my price range. She was kind, helpful, pleasant, and most of all personable. Please be good to her and treat her well, she is top notch!
Date of experience: July 7, 2023
Booking online didn't work at all. I ended up calling the 800 number. One of your reps, Joyce was excellent! She booked my reservation in about 3 minutes. Other than the online experience, it was very easy to book my reservation. Thank you.
Date of experience: August 7, 2023
Archanel was very professional. He helped me find a room with ease. Great customer service! His patience was second to none!
Date of experience: March 13, 2024
We had a reservation on 12/5 and checked out on 12/6/23. However, our car broke down in the late afternoon and we were unable to travel home. I (Mary Ellen Frazier) booked a last minute reservation on my Visa card. Once my husband and I arrived in the late afternoon. My husband, (Quentin Frazier) changed the booking to under his name as he was able to get a lower rate due to hi "National membership, Unfortunately, my reservation was not cancelled and we both were charged for the same room. Thaddeus assisted me when I booked the room and was extremely professional and friendly.
Date of experience: December 9, 2023
Samantha was friendly and efficient! The call was quick and painless.
Date of experience: April 15, 2024
Very helpful and courteous. She did her best to fine a safe and clean room
Date of experience: July 4, 2024
My booking agent was very helpful. She took the time necessary to find a room that fulfilled our needs. We are in our 60s and finding us a suite was necessary for us to enjoy our stay. We give her the highest marks for all she did for us.
Date of experience: January 11, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
