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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
Jesmae made many mistakes while taking my reservation...too many to list here. Suffice to say she booked me at the wrong hotel even though she repeated my reservation request back to me several times. It wasn't just the wrong property of the chain... it was a completely different hotel chain. When I saw the confirmation texted to me, we were still on the phone and I told her it was incorrect. She claimed the hotel chains were partners! I knew to hang up and call back to get it straightened out. She had no idea what she was doing. It took many calls before reaching a representative who helped. Good news is that I was emailed this morning that I will get a full refund because of agent error. I thank them for that.
Zoila booked us in, found us a great room and price with limited rooms available. We have used this hotel for years to break up our trip to see the grand kids in Albuquerque NM. Always first class treatment, great breakfast and clean rooms. Always a small side talk when booking to make you feel like part of the family. Highly recommended.
Date of experience: September 11, 2023
I'm old and cannot do things online and he was very considerate. Very nice about making sure I knew everything that was going on & up typing in things… he made me feel not so bad by saying it happens all the time which... What a cutie.
Date of experience: May 15, 2023
It was the most pleasant and awesome experience I have ever had in making reservations. Grace was unbelievably attentive and patient in helping me secure accommodations adequate for our short stay. Would recommend her to facilitate customer service training to new employees because she was great.
Date of experience: July 13, 2023
So, I generally have issues with ordering online. Also, when you try to call, you usually get an automated runaround. Not with this place. The woman that helped me was awesome. She was pleasant, courteous, professional, and super helpful. Thank you so much for being a real person and helping a first time visitor out.
Date of experience: May 28, 2023
Junior was very professional, courteous and extremely helpful. Although we could not find what I needed he went out of his way to try and assist! It was a pleasure to talk with him and one of the most delightful customer service experiences I've ever had!
Date of experience: May 25, 2023
Erica was most pleasant and she needs a raise! We have been staying at Hampton Inn for 25 years and negotiating a price comparable to travel agencies was very difficult but we didn't get the original price of $180.00 because you have to type in your credit card info and in the process I lost contact with my first gal contact! Erica told me that rates change rapidly! Hope motel in Clinton, Iowa is clean because I read that you had customers that said rooms were dirty! I have never stayed in a dirty Hampton except Albuquerque downtown
Date of experience: August 11, 2023
Amanda was very helpful! I had questions about booking for our company and out of town guests, she was able to answer my questions and went beyond by offering a representative from the hotel reach out to me- which they did the next morning. Refreshing to have great customer service!
Date of experience: September 27, 2023
Booking through this site cost $191.00 per night but when I got to the motel, they said the charge was only $134. Which means that bookonline.com uncharged by almost $60.00. Instead of using this company, save your money and just go to the hotel's website and book through them. Bookonline.com is a total sham.
Date of experience: March 19, 2022
This is.a scam. Lady sounds genuine but fake. Worst service. Please don't fall into their trap.They present themselves as staffs of a well known hotel chain. But they belongs to Expedia. Book the rooms for double price and take more than half of that amount. Terrible. Poor travellers will think it is a genuine service and can fall into their trap.
Tip for consumers:
Do not use. They pretend to be from hotel chain. Scanners. Double price.
Products used:
Hotel accommodation arranged by Expedia
Date of experience: February 23, 2023
We had a problem with the reservation I'd made for my daughter at another hotel due to an unannounced change in their pet policy so I needed to find a hotel in short order for her for the night. I called thr Hawthorne Suites and was helped by Quinton. His hotel did not have any available rooms but he was able to search for other pet friendly hotels and book me a room at another nearby hotel at a reasonable rate. Great customer service after working through a terrible experience at one of your competitors. Thanks Quinton!
Date of experience: March 30, 2023
I had to call back because of issues with my reservation and Giovanni was so helpful! She worked through the reservations, helped me with distance and made sure everything was good before we hung up. Appreciate her help so much!
Date of experience: May 14, 2023
Service Agent said she applied discounts but the online rate stayed the same. She could not explain why. Worthless assistance. Lost my business. I will be staying elsewhere although I am a Rewards member.
Date of experience: July 12, 2023
Every detail was covered with great care. Pepsi is a asset to any company she will work for! I appreciate speaking with a caring representative who clearly communicates each detail in purchase. Thank you.
Date of experience: July 2, 2023
GREAT! Starting at answering my call to giving me my confirmation number took less than 10 minute's. I had an excellent agent and I only have positive things to say. Keep up the good work!
Date of experience: January 29, 2024
Over a period of 2 full weeks (10 business days), 14 phones calls being transferred from one person to another with no results in addressing my one question"What is the status of my refund?" Finally, today Rosemary Jane addressed my question within seconds, thus giving me the status, confirmation of my refund and when to expect it to appear on my credit card. She was extremely efficient, articulate, friendly, and highly professional. Kudos and highest compliments, along with my appreciation and gratification to Rosemary Jane.
Date of experience: July 1, 2023
Making the reservation was fast and easy. The price was great too. They didn't have the room we ordered but the lady at the front desk was more than accommodating. She upgraded the room at no cost and let us check in early due to an emergency. I would recommend this hotel. They are friendly, fast to think of solutions should a problem arise and use empathy. Thank you so much!
Date of experience: September 6, 2023
Candice did a phenomenal job in helping me find a nice hotel within my price range. She was kind, helpful, pleasant, and most of all personable. Please be good to her and treat her well, she is top notch!
Date of experience: July 7, 2023
Booking online didn't work at all. I ended up calling the 800 number. One of your reps, Joyce was excellent! She booked my reservation in about 3 minutes. Other than the online experience, it was very easy to book my reservation. Thank you.
Date of experience: August 7, 2023
Archanel was very professional. He helped me find a room with ease. Great customer service! His patience was second to none!
Date of experience: March 13, 2024
We had a reservation on 12/5 and checked out on 12/6/23. However, our car broke down in the late afternoon and we were unable to travel home. I (Mary Ellen Frazier) booked a last minute reservation on my Visa card. Once my husband and I arrived in the late afternoon. My husband, (Quentin Frazier) changed the booking to under his name as he was able to get a lower rate due to hi "National membership, Unfortunately, my reservation was not cancelled and we both were charged for the same room. Thaddeus assisted me when I booked the room and was extremely professional and friendly.
Date of experience: December 9, 2023
Samantha was friendly and efficient! The call was quick and painless.
Date of experience: April 15, 2024
My booking agent was very helpful. She took the time necessary to find a room that fulfilled our needs. We are in our 60s and finding us a suite was necessary for us to enjoy our stay. We give her the highest marks for all she did for us.
Date of experience: January 11, 2024
Helen got my reservation confirmed using the same credit card information the online system rejected. What's even better, she got me the same rate the online system said was expiring. She put in a note that if ground level was not available, put me near the elevator.
I felt she really wanted to help me. She was friendly, kind, professional, and courteous. She was amazing!
Date of experience: December 11, 2023
Grace went above and beyond to make my reservation easy and seamless. I was having some computer troubles, yet she remained patient, kind, and professional. She helped me find the best location nearest to my conference, and made sure to go over all amenities with me before booking. She confirmed all of the details of my reservation, including date of stay and checkout. I highly recommend and endorse Grace for her above and beyond customer service.
Date of experience: March 24, 2023
I do not plan to.use.again and I.will not recommend to.anyone. I.am.not even sure how.i.ended up.speaking to.you. I thought I.was talking to the hotel. At no time was it explained to.me that you were a booking service and I.was going to be charged in US funds. Not cool.
Date of experience: May 23, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
