BookOnline

Ashley (?) Was very helpful, personable, humorous and proactive in understanding our travel situation and assessing best value options.
Was a pleasant chat and also quick and successful in booking a stay, stress-free.

When booked was told I had smoking room for two nights…. They couldn't book for three nights cause they said Friday smoking was already booked. Arrived today and this hotel is totally smoke free! Went back to website and it said three more smoking room available! They also said my reward was two bottles of wine…. Hotel knows nothing about this at all! SO SO DISAPPOINTED! I came here because my sister in hospital diagnosed with cancer and only has two weeks to live! I just really needed room to relax in because so emotional! So I'm paying for my stay here and am staying in my car right outside back entrance! Will use the bed when I come in and will just go out to my car in morning with coffee before I head back to hospital! CHANGE YOUR WEBSITE!

Whenever a strange situation comes up, and I seem to attract them, I always wonder if I'll find an angel to guide me through. I think Carolyn for knowing exactly what I needed even though I didn't have the words to ask for it clearly.

I thought I was calling the hotel directly but book online.com didn't identify themselves. I requested my reservation they booked it and when I arrived at the hotel they had booked the wrong room. Ultimately I cancelled this reservation and worked directly with the hotel. Booking online has refused to give me a full refund when this was their error. These people are deceptive and just want to take your money. Please book directly with the hotel for honest service.

Amanda handled my particular situation professionally and promptly. I had made a blunder earlier in the day in regards to a booking I made and Amanda fixed the issue and got me back on course with my original plan.

We were told we would have two queen beds. They were full size! Room smelled of smoke. Drapes were ripped and dirty. When booked we were told it was pet friendly. At check in they said they are not pet friendly.

I'm trying to find a room for a seminar with Northwestern Anesthesia. He didn't try to help me find a room in that block and quoted me the week for $******* and not even sure if it's location is where the seminar is being held. He had an arrogant tone when I questioned the price for a block room amd when I said nevermind, he just disconnected the call.

I had ******* points and the guy on the phone sold me a room for $232. After hanging up, I reserved a room using my points…. Done deal. The guy on the phone was a thief. Not impressed. He sucks! Fire his thriving butt.

I have had multiple issues with hotels.com so i moved forward with calling the hotel and asking several questions for safety and all questions where answered. Also Rosangelica lives by her name she was very professional ery clear and very assertive. An angelic customer service help i have ever received.

I called and Amanda was a delight to speak with. The original agent that i spoke to was rude and gave me a number to call that was not live. Amanda took the time to explain what your service actually is and helped me find the information i needed.

I had two different dates I needed to book a night hotel for and I have to say that Lauren did an amazing job at making this easy. I gave her the hotel I wanted for one of the nights and then I needed her to find another closer to an event I was going to and she hooked me up. Thanks again

I had made a reservation, but did not have a reservation number on hand because BW mis-transcribed my email. I'm disappointed that BW did not call me when the reservation email bounced, but the agent did a terrific job of sorting things out.

For a change it was a pleasant experience having a room booked over the phone. Michaelecenkov has a good grasp of English and was very helpful in reserving a nice room at a reasonable rate. I actually enjoyed talking to him.

Kimberly to my opinion went above and beyond to try to help. She listen to my needs and did all she could to find a hotel and long term parking with shuttle service to airport. Unfortunately she could not find a hotel that offered all of my needs through your agency. She did call a hotel that I would have to contact directly. I wish I could have booked. With this kind of service just know that I will call you for my next need. Thank her for me.

Michelle was super helpful, and made the booking of two adjoining rooms for a friend getaway very easy. She also gou us a rate which was better than my AAA rate!

Carlos did a great job and really listened to what I was saying. He was a great help and has us set up in mo time at all.

I want to give a special thank you to Mr. Cory for setting me up with an affordable and clean hotel. The hotel that I checked into was VERY Scary. I felt like I may need a tetanus shot if I used the toilet there, so I called for another reservation and thank goodness I got Mr Cory, he really saved the day. Thank you sir!

She was so helpful confirming the hotel still offered ice skating and tried many ways to find a phone number for the resort. She booked a king room for me and my 2 frenchies. She was an absolute pleasure to work with. Thank you!

I'm trying to locate my confirmation #. I was transferred to customer service and it requires the itinerary # just to talk to some... which is what I am trying to locate. Then the call disconnected after trying to get through to someone.

My son-in-law was flown to the medical center in Knoxville Tennessee on 4/7/23, my daughter and granddaughter couldn't find a good motel room. I called around until I found Karen, she was very customer friendly and went the extra mile to help me. She was a blessing to my family. Thank you Karen for your help.

Very helpful & friendly. Listened to me with the room amenities I needed, and got me all set up. Originally I was just calling to gather information. But he got me all set up with everything I needed & answered all my questions. So now I'm all booked up.

Sharika, thank you for your patience, professionalism and kindness. You truly went above and beyond to help me with my reservations. Tell your supervisor that I said you deserve a big raise!
Sincerely, Susan Fredette

We had recently moved and I was having difficulties getting the reservation booked called the online reservation number and the representative was very patient and understanding. We were able to get the reservation completed. Thanks again for your patience and understanding.