BookOnline

This was an ongoing difficult experience. The quality inn phone number is 775–4 28–0300. I had called it for four hours, and kept getting a busy signal. So I had to resort to call the new reservation line. Pamela had no ability to confirm my reservation and when she called the number she got a busy signal also.

Pamela was at least the third person I talk to. The first person gave me the wrong phone number to the Hampton Inn in Fallon, and the second person I talk to hung up on me.

And overall very frustrating experience

I was calling to get a room at the Grand Hyatt at DFW. I was told that there were no rooms. When I asked if there was some way to get one, like a cancellation, I was told to "plan ahead"!
I don't feel I need to justify any further why she gets a poor review. BTW, I called the hotel direct and they found a room for me!

I have diabetes and specifically asked if the hotel had a fitness center. I use exercise to help maintain my blood sugar after I eat.
After I had already prepaid and checked-in I realized once I got to the room that there was no fitness center.

Called for assistance with booking a hotel in Jacksonville NC at EMT rate. Was told that the only discount offered from Hilton was Sr Citizen. Then "transferred to customer service" which ended up being a recorded line that asked me to enter my reservation number.

Booking a room was easy and Daniel was very helpful with finding us the right place to stay. The room was clean and the bed was comfortable. Breakfast was actually really good too! We Will remember this place when we come back.

Nicole could read my mood and knew that my humorous voice while making truly $#*!y comments. She laughed. I liked that. Nicole also gave me the direct line to the front desk at the hotel I'll be at, which, I will make known, is freakin' not available in Google's wealth of knowledge. She deserves a raise. She should still work with people, but she deserves a raise.

The agent was very affable and extremely helpful. His professional attitude was self evident. His manner and demeanor was of the highest standards. He adds new dimensions to the concept of professionalism. Possess managerial qualities others should emulate. Promote well ahead of his peers based on his demonstrated superior skills

I'm a Hilton honors gold member and wanted to book my rooms and Garcia was not helpful and ask me to tell the desk that. That's absurd and I never have had to deal with that. I'm very disappointed and when I asked why he hung up and sent me "how'd I do" text. Garcia, you failed.

Reservation help was great. Quick and efficient. Called reservation number posted on website.

Amanda was very helpful in getting my reservation completed when my flight was going to be delayed by about 3 hours. The intercom at the Denver Airport was loud and kept going off while I was trying to make the reservation and Amanda was very patient and helpful.

Ashley (?) Was very helpful, personable, humorous and proactive in understanding our travel situation and assessing best value options.
Was a pleasant chat and also quick and successful in booking a stay, stress-free.

When booked was told I had smoking room for two nights…. They couldn't book for three nights cause they said Friday smoking was already booked. Arrived today and this hotel is totally smoke free! Went back to website and it said three more smoking room available! They also said my reward was two bottles of wine…. Hotel knows nothing about this at all! SO SO DISAPPOINTED! I came here because my sister in hospital diagnosed with cancer and only has two weeks to live! I just really needed room to relax in because so emotional! So I'm paying for my stay here and am staying in my car right outside back entrance! Will use the bed when I come in and will just go out to my car in morning with coffee before I head back to hospital! CHANGE YOUR WEBSITE!

Whenever a strange situation comes up, and I seem to attract them, I always wonder if I'll find an angel to guide me through. I think Carolyn for knowing exactly what I needed even though I didn't have the words to ask for it clearly.

I thought I was calling the hotel directly but book online.com didn't identify themselves. I requested my reservation they booked it and when I arrived at the hotel they had booked the wrong room. Ultimately I cancelled this reservation and worked directly with the hotel. Booking online has refused to give me a full refund when this was their error. These people are deceptive and just want to take your money. Please book directly with the hotel for honest service.

Amanda handled my particular situation professionally and promptly. I had made a blunder earlier in the day in regards to a booking I made and Amanda fixed the issue and got me back on course with my original plan.

We were told we would have two queen beds. They were full size! Room smelled of smoke. Drapes were ripped and dirty. When booked we were told it was pet friendly. At check in they said they are not pet friendly.

I'm trying to find a room for a seminar with Northwestern Anesthesia. He didn't try to help me find a room in that block and quoted me the week for $******* and not even sure if it's location is where the seminar is being held. He had an arrogant tone when I questioned the price for a block room amd when I said nevermind, he just disconnected the call.

I had ******* points and the guy on the phone sold me a room for $232. After hanging up, I reserved a room using my points…. Done deal. The guy on the phone was a thief. Not impressed. He sucks! Fire his thriving butt.

I have had multiple issues with hotels.com so i moved forward with calling the hotel and asking several questions for safety and all questions where answered. Also Rosangelica lives by her name she was very professional ery clear and very assertive. An angelic customer service help i have ever received.

I called and Amanda was a delight to speak with. The original agent that i spoke to was rude and gave me a number to call that was not live. Amanda took the time to explain what your service actually is and helped me find the information i needed.

I had two different dates I needed to book a night hotel for and I have to say that Lauren did an amazing job at making this easy. I gave her the hotel I wanted for one of the nights and then I needed her to find another closer to an event I was going to and she hooked me up. Thanks again

Marianne was great! She ensured that my reservation was correct and was extremely helpful.

I had made a reservation, but did not have a reservation number on hand because BW mis-transcribed my email. I'm disappointed that BW did not call me when the reservation email bounced, but the agent did a terrific job of sorting things out.