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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Helen got my reservation confirmed using the same credit card information the online system rejected. What's even better, she got me the same rate the online system said was expiring. She put in a note that if ground level was not available, put me near the elevator.
I felt she really wanted to help me. She was friendly, kind, professional, and courteous. She was amazing!
Date of experience: December 11, 2023
Grace went above and beyond to make my reservation easy and seamless. I was having some computer troubles, yet she remained patient, kind, and professional. She helped me find the best location nearest to my conference, and made sure to go over all amenities with me before booking. She confirmed all of the details of my reservation, including date of stay and checkout. I highly recommend and endorse Grace for her above and beyond customer service.
Date of experience: March 24, 2023
I do not plan to.use.again and I.will not recommend to.anyone. I.am.not even sure how.i.ended up.speaking to.you. I thought I.was talking to the hotel. At no time was it explained to.me that you were a booking service and I.was going to be charged in US funds. Not cool.
Date of experience: May 23, 2023
What a wonderful representative that assisted me. Very pleasant, helped with finding rooms in a different hotel than I was hoping to get, since la Quinta was booked full. His voice was so calm, pleasant and very respectful. This was customer service at it finest. Thank you!
Date of experience: June 5, 2023
Agent was professional and process was very swift and easy.
Date of experience: July 9, 2024
Fast reservation, knowledgeable on pricing and availability.
Thank you
Date of experience: April 15, 2024
World class customer service
Very personable and professional
Date of experience: April 15, 2024
Added over $200 in charges and booked me the wrong room. Didn't find out any of it until I checked in. Really unhappy with this service and will make sure to let everyone know that I can. So maybe someone can save some money and get correct room. Don't use this site. Book with the actual hotel
Date of experience: June 16, 2023
You get flipped on this site without knowing it. When you book and switch to confirm booking it changes the date to the same day. Although they advertise free cancellation it's impossible to cancel or get your money back. Extremely rude customer service. Read all the reviews. There is a problem and someone needs to step in.
Date of experience: June 14, 2022
Trying to get a surprise birthday party and surprise renewal of vows done for my dad who turns 90 and has been married to my mom 70 yrs. Many things going right now and I waited too long but Alma saved my bottom. She was helpful, patient and courteous.Ty! Ty!
Date of experience: July 3, 2023
Was stopped due to a tire blow out and needed a hotel for two nights. Was given booking.com number. Although the prices you gave me and charges were in Canadian $$ - I will convert at today's rate (March 2,2023). For a bill of $294.26 USD - you charged $479.25 USD ($652.26 CAD). I know you deserve something for your troubles but a 63% mark up is ridiculous! I even asked, if that was your best rate and was told it was...
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2023
Timothy exceeded my expectations with helping me find a place to stay despite the original place that I called about was sold out. He heard me out about my price range and helped me reserve an alternative location. Definitely need more guys like him! 10 stars!
Date of experience: June 17, 2023
The person who made my reservation told me I could cancel by tonight at 6 pm without any penalty. I called back in about 1 hour which was 11 am to cancel and she said I would get a refund of 1,666,68 in 3-7 days! If she had told me initially I would be charged before our arrival I would not have made the reservation! I asked to speak to her supervisor when she got rude with me and she said she is the supervisor. I said I want to speak to your boss. Everybody has one. She assured me she does not because she is the top supervisor. I was speaking and she kept interrupting me saying ma'm three times. I said you're interrupting. Me and being rude. She said she told me the money came out when reservation was made. I asked if conversation was recorded because she absolutely did not tell me that. She continued being rude until I gave up and hung ip. She needs to find another job because she clearly is not suited to this one!
Date of experience: December 20, 2023
Called for assistance with booking a hotel in Jacksonville NC at EMT rate. Was told that the only discount offered from Hilton was Sr Citizen. Then "transferred to customer service" which ended up being a recorded line that asked me to enter my reservation number.
Date of experience: December 27, 2023
Very pleasant and helpful reserving a room. My visit to Sandy UT. Is first time (born/raise in MT but live in WA). Sadly, this visit was to see our youngest brother of eight unexpectedly passed away. We are all here to honor his life. I related some of my sorrow to her and she quietly listened to me talk. I thank her very much. Professional and caring.
Date of experience: July 30, 2023
Booked a room for grand daughter's wedding and bill for the room stay was $1219. 00 for 5 nights but their "Tax Recovery Charges and Service Fees totaled another $474.38 for a total bill of 1693. 38! These fees were way out of line and I would never use them again or recommend them to anyone else. If you are booking with them check all the cost ahead of time.
Date of experience: June 10, 2022
Very helpful and friendly. Got us the best deal. Customer service is always a big deal.
Date of experience: April 8, 2024
Brandon said that I was being charged $800 for the stay but $200 would be credited back after I check out. I asked him twice since I had also a browser pulled up in Best Western webpage and it was only charging me $600. I told him I'm fine to use the web browser since it is $200 less. I called twice and now I am not credited the $200. That's dishonest.
Date of experience: December 11, 2023
I spoke to Paul tonight and he was professional, helpful and knowledgeable. It's refreshing to meet people who still have pride and take good care of others while doing their job. Thank you Paul.
Tara S.- Iowa
Date of experience: June 11, 2023
Mary took care of me my daughters and my dogs. Made sure we had an amazing room amazing accommodations affordable rates and the perfect dates that we needed. She was sweet kind and nice all the things you would want in a service representative I really appreciate her support.
Thank you Mary
Date of experience: April 14, 2023
I called Hyatt this morning to get helped with booking. The Lady named, Joy answered and was so very helpful and pleasant to speak with...Which made my booking very smooth. Thanks Hyatt for having knowledgeable staff.
Tip for consumers:
I only booked the room. I wont be traveling there until in September. So therefore. I haven't had the experience with the Hotel yet.
Date of experience: July 30, 2023
Asked specifically for oversized parking because we are pulling a travel trailer. Assured that picture of large parking lot could accommodate us. Not true and had to park on the street. Can I send you the parking ticket if we get one. Paid for king bed but given a queen. Can I have a refund?
Date of experience: June 23, 2023
I didn't even finish asking my question and he transferred my call and at the same time I received a text asking about my experience, very poor!
Date of experience: March 21, 2024
Upon a brief discussion on our hotel reservation needs it was quickly determined by myself of the the friendliness and professionalism of the individual I was speaking with. She went the extra mile to adequately search for what we were looking for.
Thank you,
Manny
Date of experience: February 21, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
