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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Laura had the patience of Job dealing with an older woman who is inept with technology!
She immediately corrected a mistake, about location of the hotel we wished to stay at. Charges were not the same, so Laura had it taken care of before we ended our call.
Well done. Thanks
Date of experience: August 10, 2023
Spoke with Brandon and Justina. They were very concerned about my response to cancel my reservation with Fairfield Inn & Suites in Mansfield, TX due to increment weather this Saturday and Sunday. Traveling from Dallas back to Oklahoma City. Thank you so much for your concern about my safety in traveling home.
Date of experience: January 12, 2024
They charge almost 50% 'service charge' on top of hotel bill for very poor service & can't answer questions about hotel. And if cancelling they keep the tax recovery & the fee. Book directly with hotel, much cheaper, better & more helpful service. Will NEVER use them again.
Tip for consumers:
Don’t use this site. Book directly with hotel. Cancellation policy is misleading
Products used:
Hotel reservation
Date of experience: May 15, 2022
I was very pleased with my phone reservation for 2 rooms for 2 nights at the Super 8, in Mount Laurel, NJ. The person made sure all the information was correct as I gave it to him, and then confirmed it all again before we hung up. The only thing wrong was he forgot to give me a confirmation number.
Date of experience: July 18, 2023
Thanks, Laurel, I truly appreciate you patience and concern in finding me the room I needed. You actually made this an enjoyable experience.
You do have a knack for putting people at ease. Thanks again, Barbara
Date of experience: July 11, 2023
Thing D Joe was a great salesperson. He took the card information got back to me. It was very professional and I feel like he's probably the best person that runs the telephone on this side of wherever the other side is. Thank you very much and have a nice day.
Date of experience: April 28, 2023
Amanda was quick to identify the best hotel option and was able to get.ot booked quickly with confirmation. She care gives you a comfortable sense of trust that she knows what she is doing. Great job!
Date of experience: January 27, 2023
Not comfortable with using booking services because of previous experience. Joyce was was a good listener, understood my goals, and helped me get what I needed. She was pleasant and easy to talk to as well.
Date of experience: April 28, 2023
Rochelle did an amazing job assisting us in making our reservation. Answered our questions easily. With her recommendations I feel we received the best price and room for our stay. Was a pleasure working with her.
Date of experience: March 26, 2023
I had been trying to book a room online, but after clicking complete booking it would repeatedly make me start over. I called the number listed and spoke with Carlos who was incredibly helpful. He advised me that this happens occasionally and it was a glitch in the system and that I was not being charged multiple times for the room. Carlos then quickly and efficiently walked me through the booking process and booked my reservation over the phone. I am very glad he was the representative I spoke to and am thankful for his help!
Date of experience: May 14, 2023
Justine was awesome. She was considerate and genuinely engaged in trying to help me find exactly what I was looking for. It is great to talk to someone who understands you and tries to assist you without pressure selling the product. If I could call her every time, I absolutely would. 5 out of 5 stars!
Date of experience: September 6, 2023
Juan took all the stress out or finding a hotel for my daughter who is not 21 yet. He did the research and kept me from going from hotel to hotel looking for availability by age. Best service I have had in a while.
Date of experience: March 27, 2023
Mark went above and beyond for me in helping me get a hotel. I am not familiar with where we were going and he was so helpful with this and also in finding me find a reasonable price as I'm a grandma with limited funds. I would recommend Mark any time to any one. I could tell he really enjoys his job. He is very personable and kind. He was one of the nicest customer service persons I've talked to in a long while. Awesome job!
Date of experience: January 30, 2023
I had a problem getting my credit card to go through. Called the Help number and the young man I spoke with was very friendly and knowledgeable. He took care of the issue quickly and professionally. He really made it an easy process and helped to ease my mind. I tend to get nervous using cards online. Great service!
Date of experience: August 9, 2023
Your fees are 60% of my daily rate. Did not realize I was not booking directly with the hotel. Could have saved $250 booking with Southwest and getting rewards. Can't believe you cannot cancel within one hour of getting confirmation.
Date of experience: August 29, 2022
I was in a panic because I was unable to make a reservation as part of driving to FL. All rooms were booked in multiple areas due to special events. Trying to find something online was frustrating and hit or miss. In desperation, I called BookOnline. I was fortunate to have Lauren answer my call. She was extremely patient and willing to help as she searched for an available room along our route. This took her a considerable amount of time. She remained patient, pleasant, professional until she finally found a room for us. The rate also was a good one. I would definitely use BookOnline again especially if I could be assured that my call went to Lauren.
Date of experience: November 1, 2023
Polite and patient with me. Helpful in verifying the rate and presents to me!
Date of experience: July 9, 2024
Candice was very friendly. She helped me book the two rooms that we needed with ease. She recommended the hotel within close proximity to what we wanted… and one that is pet-friendly. She made sure that I didn't have any other questions or concerns before we disconnected.
Date of experience: July 29, 2023
Very helpful and courteous. She did her best to fine a safe and clean room
Date of experience: July 4, 2024
Very nice service, explained everything very well, very happy about the room condition as described
Date of experience: April 12, 2024
Hid their non-refundable "Recovery fee" of over $100 by combining it with taxes. There is no explanation on what the fee really is, which is pretty much the fee for booking through them. That is $100 for a $300 stay. Booking with them is more expensive than through the hotel.
Avoid using this company. Check their reviews and you will see I am not alone in what they do.
Tip for consumers:
Avoid this company.
Products used:
I rented a room for 2 nights at Home2Suties
Date of experience: December 2, 2022
Completely unprofessional pushy didn't listen to what I was asking hung up before even closing the car. The only good thing about it is that this message was sent to me immediately so that I could give the worst possible of you I could possibly offer unacceptable experience this person does not need to be working for this company.
Date of experience: May 25, 2023
Giovanna was pleasant and professional. She was thorough in explaining the availability and rooms with king or 2 queen sized beds. Cost and taxes and other charges explained. Wait time was not long. I also appreciated that Giovanna spoke English and we were able to communicate well.
Date of experience: May 11, 2023
Agent was professional and process was very swift and easy.
Date of experience: July 9, 2024
I was looking for a hotel room at the last minute because of a family emergency. We needed a suite for three people with two rooms. Trisha was able to search her entire system and find a good place for not a fortune. On her own, she rejected the first place she found because it was a Fortune's. I got extraordinary service.
Date of experience: November 16, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Theodore, we’re sorry you had that experience. We structure our site in a way that all costs are fully disclosed on the checkout page after all dynamic variables (room type, person count, number of nights, etc...) have been selected. After this step has been completed BookOnline discloses all costs clearly on the checkout page and we require every customer to click an open box agreeing to the pricing, terms, and cancellation policy associated with their reservation. Bookonline.com will not allow a customer to move forward and complete the checkout process without agreeing to the pricing, terms, and cancellation policy. With that being said, customer satisfaction is our priority, and we would like to help. Please provide us with any documentation to support your complaints above, as we have not been able to find this behavior on any reservations. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you
BookOnline