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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
The service rep that booked us asked when we needed the room. It was about midnight. I told her we were at the airport and needed somewhere to stay in the next hour or so. She said there was a shuttle to the hotel as well. We discovered the shuttle didn't run at that time so we took a taxi. Then when we arrived at the hotel, we were told they had no rooms at all and that the reservation was for the following night, with a 3pm check-in.
My daughter and I were forced to walk to another hotel at 1 am to find somewhere to stay after a horrible day at the airport due to flight delays and cancellations.
The agent was totally irresponsible doing that.
Date of experience: June 30, 2023
The hotel that I wanted to stay at was full but Grace was determined to find me one close by, she was pleasant and motivated and I could tell tell she like what she was doing! We have 1,700 employees that work for us and just talking to Grace for 10 minutes I could tell she would be a great employee!
Date of experience: March 10, 2023
Christiana was extremely helpful in locating a hotel for my last minute stay. She was very conscientious of my price range and offered several options to me.
Date of experience: April 12, 2024
Excellent phone skills and very patient. I was so lucky to get her on a second call. The first attempt with another agent was not pleasant. He was rude at times and hung up on me.
Date of experience: April 16, 2024
I phoned the # associated with CanAlta In Drumheller, AB. The # appeared in the Google search.
Operator could not find said hotel... If CanAlta is no longer your client, you should in good faith advise them to remove your ph #. This was very frustrating...
Regards,
Allan
Date of experience: August 9, 2023
Alan was very helpful in finding us an accommodation at the Outrigger Waikiki Resort. He could sense that I was very tired after evacuating our hotel at Kapalua due to the Lahaina fire. Thank you Alan.
Date of experience: August 10, 2023
Corrine was very pleasant and happy to provide me with exactly what I needed...10 of 10 rating from me
Date of experience: June 13, 2024
While traveling, we planned on staying in Dodge City, Kansas. I called the Dodge House and Convention Center. I was immediately impressed with Elena, who answered the phone. Her professional demeanor was outstanding. When she asked my name, I spoke it to her. I have a very unusual name and she spoke it correctly the first time she heard it. It many people can do that! Lol. She was very informative and helpful, with my questions, and getting my reservation confirmed expeditiously. Kudos to her!
Date of experience: August 11, 2023
Very friendly made Good about making reservations and spending my money thank you
Date of experience: August 24, 2024
Concise to the Point fabulous service. Satisfied with purchase.
Date of experience: August 24, 2024
Diego was not only very professional and polite, but he made sure that he provided me with the answers I needed. I especially appreciate the fact that Diego did not simply end the call when the problem proved to be more complex than I expected, but made sure that I had an answer and the appropriate next step to take.
Thank YOU Sir!
Date of experience: September 14, 2023
Lisa helped me figure out everything I needed! She was very kind to me and I appreciated her willingness to not get annoyed at me and help me! Thank you Lisa for being so patient and kind to me!
Date of experience: May 15, 2024
Unfortunatly we didnt find any room in our location because everything booked so quickly but she was an angel and gave us a lot of choice! She was very understanding and i 100% believe you'll have an exeptionnal interaction with her too!
Date of experience: February 2, 2023
28March 2023 6:50pm
Carlos took all my credit info but neglected to text my confirmation number as promised.
By taking my information, debiting my card but not completing the reservation that is cc Fraud. After stealing my cc info the reservation service also located in Tacoma refused to take my calls back trying to ascertain my confirmation number.
I will submit a complaint to the Better Business Bureau and Tacoma Police.
Date of experience: March 28, 2023
She gave me an early checkin to a motel who she knew to be available. She promised I could get into the hotel without any problem what soever. She lied from the beginning of the call to the very end. Bad service in so many ways. I will never book with this company again. Nor will I ever recommend using any of the hotels she represents. BAD SERVICE 100%
Date of experience: July 8, 2023
Was great. Charyn couldn't have been nicer and more knowledgeable. Process didn't take long and I am excited to spend more time at one of my favorite hotels. Wish I could have been upgraded to a water view but oh well!
Date of experience: August 17, 2023
I lost my conformation number for a stay at the Abernathy. I called and talked to Cecillua and she got the information for me in just a few minutes. She was friendly, caring, and I appreciate her quick service.
Date of experience: January 30, 2024
I at first booked with a credit card but then realized I could use my Wyndham points and then Cristian helped me and did a wonderful job!
He was patient and explained everything and took care of my request!
Date of experience: August 17, 2023
I asked for a reservation with any and all discounts available to me! Giovanna was very patient and
accomadating and pleasant! We booked for 2 nights that were available and need one more night May 2!
Date of experience: April 26, 2023
Crowned plaza was booked solid for the date I requested. Lindsey was very helpful with directing me and booking my room close by at another hotel within minutes. The booking was quick ad simple.
Date of experience: April 21, 2024
Made reservations for 4 nights at Econo Lodge near Steinbrenner Field beginning March 7,2023 for Yankees spring Training games. Excellent service with polite interest in meeting my requests for room with microwave and refrigerator. This young lady helped this old guy with the tech help necessary to complete the reservations. Than' you Kanishia.
Date of experience: January 31, 2023
You didn't inform me I would need a credit card to check in and you didn't charge me for my dog.
I almost couldn't check in because of this… they made an exception because their system is down and can't process the card anyway.
Date of experience: May 28, 2023
I was looking for a reasonable price for a for a short trip to Maui to share a Birthday with special friend who had never to Maui. He assisted me in navigating the details on the Alaska Air Hotels website and determining actual cost with all the taxes and fees. In addition, he was empathic and interested sharing ideas about properties as they served my needs
Thank you, Jesus
Date of experience: September 8, 2023
It was Susan that took my booking and charged my card right away. The process took for ever via phone. Upon arrival at the hotel I learned that the confirmation was not sent to them. I had to pay again at check-in. It looked like this horrible booking service was a scam and I was forced to cancel my ctedit card. Do not do business with this company.
Date of experience: June 29, 2023
I was deceived into thinking I was booking directly with the hotel which is what I wanted. I did not want to book through a 3rd party. I was also not told of an additional charge of $50 per night at the hotel, I found out when I got there. Then when I tried to get a refund, I was told on the phone it was approved and then they never credited my card.
Date of experience: January 26, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
