BookOnline

Danielle was great and so helpful for making a booking for me after having car trouble and unable to get a reservation for my planned stop. She was able to find a spot for me and my dogs after a heck of a day!

First thing I asked was if I was talking to the hotel directly and you told me I was. Then I found out AFTER I PAID that no, you are a 3rd party booking agent who just got an extra $90 of my hard earned money in your $#*!ing pocket. I will never call you again. Not only is that shameful and disgusting it is immoral. I'd give you less than 1 star if I could.

I didn't really know who I was calling. I thought it was calling the hotel but I got a customer service representative from book online and it was a quick and easy experience I needed to write. She gave it to me and told her I'd call back. She had no problem and it was just like talking to anybody locally

I called and asked a question about a bill and she said she could not help me and was very hostile and aggressive with me. I was cool as a cucumber and told her she was being quite rude she hung up on me.

I spoke with Cesar Hernan to book a room and he is wonderful, polite and so helpful. He found us a room on the floor we wanted for our 50th Anniversary. Cesar truly went out of his way to help me.Thank you

I call the Reservations phone # to ask a question about the hotel.
I am told to call the front desk to inquire.
So then I ask for the front desk phone number.
I am told she does not have the front desk #.
Waste of time

I needed to speak to a human because I can't find my itinerary number. And I have tried 4 times to get a human and can not. I put the - star because at least you have a phone number. I need to speak to a live person!

I was overcharged for 3rd rate hotel and tried to get my money back but no one wants to help me. I explained that there's no way I'm taking my wife to this dive that I was charged over 200 for, not even worth the $55 norm rate

Lapaaris Is a bright light in this world.
She was more exuberant in her determination to find me the best deal.
I really enjoyed her joy and I felt her smile, through the phone.
She Gave me excellent customer service.
Lapaaris deserves a raise for going above and beyond what she needed to do.
Y'all have a blessed evening,
Lovin Jesus & lovin people.

The service rep that booked us asked when we needed the room. It was about midnight. I told her we were at the airport and needed somewhere to stay in the next hour or so. She said there was a shuttle to the hotel as well. We discovered the shuttle didn't run at that time so we took a taxi. Then when we arrived at the hotel, we were told they had no rooms at all and that the reservation was for the following night, with a 3pm check-in.
My daughter and I were forced to walk to another hotel at 1 am to find somewhere to stay after a horrible day at the airport due to flight delays and cancellations.
The agent was totally irresponsible doing that.

The hotel that I wanted to stay at was full but Grace was determined to find me one close by, she was pleasant and motivated and I could tell tell she like what she was doing! We have 1,700 employees that work for us and just talking to Grace for 10 minutes I could tell she would be a great employee!

Christiana was extremely helpful in locating a hotel for my last minute stay. She was very conscientious of my price range and offered several options to me.

Excellent phone skills and very patient. I was so lucky to get her on a second call. The first attempt with another agent was not pleasant. He was rude at times and hung up on me.

I phoned the # associated with CanAlta In Drumheller, AB. The # appeared in the Google search.
Operator could not find said hotel... If CanAlta is no longer your client, you should in good faith advise them to remove your ph #. This was very frustrating...

Regards,
Allan

Alan was very helpful in finding us an accommodation at the Outrigger Waikiki Resort. He could sense that I was very tired after evacuating our hotel at Kapalua due to the Lahaina fire. Thank you Alan.

Corrine was very pleasant and happy to provide me with exactly what I needed...10 of 10 rating from me

While traveling, we planned on staying in Dodge City, Kansas. I called the Dodge House and Convention Center. I was immediately impressed with Elena, who answered the phone. Her professional demeanor was outstanding. When she asked my name, I spoke it to her. I have a very unusual name and she spoke it correctly the first time she heard it. It many people can do that! Lol. She was very informative and helpful, with my questions, and getting my reservation confirmed expeditiously. Kudos to her!

Diego was not only very professional and polite, but he made sure that he provided me with the answers I needed. I especially appreciate the fact that Diego did not simply end the call when the problem proved to be more complex than I expected, but made sure that I had an answer and the appropriate next step to take.

Thank YOU Sir!

Lisa helped me figure out everything I needed! She was very kind to me and I appreciated her willingness to not get annoyed at me and help me! Thank you Lisa for being so patient and kind to me!

Unfortunatly we didnt find any room in our location because everything booked so quickly but she was an angel and gave us a lot of choice! She was very understanding and i 100% believe you'll have an exeptionnal interaction with her too!

28March 2023 6:50pm
Carlos took all my credit info but neglected to text my confirmation number as promised.
By taking my information, debiting my card but not completing the reservation that is cc Fraud. After stealing my cc info the reservation service also located in Tacoma refused to take my calls back trying to ascertain my confirmation number.
I will submit a complaint to the Better Business Bureau and Tacoma Police.

She gave me an early checkin to a motel who she knew to be available. She promised I could get into the hotel without any problem what soever. She lied from the beginning of the call to the very end. Bad service in so many ways. I will never book with this company again. Nor will I ever recommend using any of the hotels she represents. BAD SERVICE 100%

Was great. Charyn couldn't have been nicer and more knowledgeable. Process didn't take long and I am excited to spend more time at one of my favorite hotels. Wish I could have been upgraded to a water view but oh well!