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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
After another Hotel in the area failed to book our room, we were at a total loss on what to do or where to stay. Alexandre took the time to find us a hotel in the area that we needed to stay in and kept in mind our price point. He was a dream to work with and calmed my anxiety.
The hotel we are booked at wouldn't be my first choice but with everywhere booked solid in the area we needed to stay in, I still call it a win!
Date of experience: November 9, 2023
In trying to book a hotel I tel in small NC town, we found the actual available room rate to be 50% higher than the online rate. Francisca (?) Found us a comparable hotel at less than half the rate. Excellent customer service!
Date of experience: October 2, 2023
She definitely deserves a raise! Was so helpful. Made me go from stressed to not in a matter of minutes! Will be using you guys more often. Very impressed of now her costumer service was.
Date of experience: April 15, 2024
I had a great experience booking this hotel and the help she provided was a plus no question went unanswered qnd no question was a dumb question she took the file to hear m travel reasons and looked for what was best for me
Date of experience: April 12, 2023
Kanisha, addressed my questions and concerns with the utmost professional manner expected... She was very quick with the information and with finding discounts and availability of rooms that I requested... She conducted herself in a very professional manner and I would recommend her to my friends
Date of experience: March 1, 2023
Lisa was very knowledgeable and informative. She was very helpful and kind. Having been a Hilton cardholder for 4 years and a a honors member for over 20, she exemplified everything I would want in my company.
Date of experience: October 5, 2023
Mr. Cesar Hernan provided excellent service and information. I called several Hotels for reservations and not one of the other hotel staff members took the time to make sure that I was given the necessary information without asking. Mr. Hernan is a excellent representative for your company and provided excellent service to me and me and my wife. He is a asset to your company and provides outstanding customers service.
Please recognize Mr. Hernan for his outstanding customers service.
Date of experience: September 8, 2023
Kept asking if it was a direct employee of Best Western. Was told yes. When the person was going over the reservation and giving confirmation numbers then said that wanted to go over the cancellation policy and the fee. I said there shouldn't be a fee for cancellation. He said it would be $30. I replied I thought you were with Best Western. The person said oh we are a booking company for Best Western. I said that is not what you told me when I asked you in the beginning. I said want to cancel. The man said I would get charged the $30 fee. This is not a way to do business by deception. Doing business by deception is very unacceptable in my book.
Date of experience: March 28, 2023
I had the nicest lady help me in a very stressful situation. She was fabulous!
Date of experience: July 19, 2024
She was very descriptive and walked me through everything
Date of experience: July 19, 2024
Miranda was awesome and answered all my questions for scheduling our stay. Thank you!
Date of experience: July 19, 2024
The first impression that a customer gets is through the phone and my experience was amazing Araceli was so sweet and courteous she made sure I was content we need more people like Araceli.
Sincerely,
Norma M Vasquez
Date of experience: May 19, 2023
Very horrible experience! I canceled my reservation two days later and these people refuses to return my money! Up to this point I am still waiting for my refund to my card! It's been about two to three months now and I am still getting the run around! I explained to them I do not want any voucher, I just want my money back! I am going to get my lawyer involved if I do not get any results after this! I promised you'll I am not going away, I am asking for the last time, can you'll please please refund my money? H-******* and H-*******
Date of experience: June 18, 2023
She couldn't understand me and I couldn't understand her. She tried to rent me a room for well over $200 when I could see the same rooms being rented for $130. And then had the balls to tell me I was wrong when I was looking right at it. And then she miraculously found what I was talking about.
Date of experience: November 9, 2023
Ashley in Shreveport Summa Ave hotel was so patient. I gave her the date and type of room, but couldn't remember my card number. She allowed me to call back when I go to a safe place to retrieve my card. She recalled that we had stayed there before and that was refreshing.
Date of experience: August 24, 2023
Cristian was the customer service rep that help me book my room. The initial hotel that I wanted did not have a double queen bedroom available. Cristian searched and found a nearby hotel that had the room space I wanted and he took the time to describe and explain the options available to me and got me booked. He did a wonderful job he was kind, courteous and professional.
Date of experience: May 9, 2023
I stayed at this hotel before and I am always impressed by the courtesy and professionalism of the front desk clerks. The person I spoke to today was RosAngelica and she was very pleasant and knowledgeable.
Date of experience: August 31, 2023
Booked over the phone and Cinna verified my phone number. When the hotel received the reservation they had no rooms available and the reservation did not have a my contact number so they could advise me before driving for an hour. The hotel then made arrangements for us to go to another hotel. We made our plans so we did not have to go out in the snowstorm to get to our planned destination
Date of experience: March 3, 2023
Spoke with Brandon and Justina. They were very concerned about my response to cancel my reservation with Fairfield Inn & Suites in Mansfield, TX due to increment weather this Saturday and Sunday. Traveling from Dallas back to Oklahoma City. Thank you so much for your concern about my safety in traveling home.
Date of experience: January 12, 2024
I was trying to book a room for a wedding using the group code. Francis had no idea what I was talking about, said he couldn't help me and asked if I wanted the number to the main desk. I called the main desk and was bumped out of the call.
Date of experience: July 7, 2023
After I talked with you I realized that the funeral was on the day before the date that I booked with you. When I called back the guy told me that I could not change the date or get my money back.! No cancelation! I had to make a new reservation for the correct day. He said they could send a voucher to be used anywhere in the US but I can not get a response. Can you help with that?
Date of experience: March 12, 2023
She took the time to check the availability of all of the properties for my wife's bachelorette party she is plannning for a friend of hers. I felt like she took me under her wing! She deserves a raise!
Date of experience: April 6, 2023
This guy was a trickster and he was not giving me the right prices and he was just trying to make a sale but I found out he was on the stating the price just lock me in two and nonrefundable situation
Date of experience: July 20, 2023
Booking a room online with Sanibel Island resort seemed easy at first but then they gave me a sale discount and only 9 minutes to complete all the information needed and charge card number and all that... I cannot do it in that amount of time so I called Carlos he was extremely helpful I would give Carlos five stars but the online experience was not what I expected there should not be a time limit on how to fill out information online for a discount.
Date of experience: December 7, 2023
First, Jennifer was so sweet, friendly, and patient with me. Second, she worked so hard to find me a hotel with a great rate and good price. Parents weekend at MIZZOU is crazy busy and impossible to find rooms. She was able to find a great hotel close by with a great price. Thank you, Jennifer!
Date of experience: August 20, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
