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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
The first impression that a customer gets is through the phone and my experience was amazing Araceli was so sweet and courteous she made sure I was content we need more people like Araceli.
Sincerely,
Norma M Vasquez
Date of experience: May 19, 2023
Very horrible experience! I canceled my reservation two days later and these people refuses to return my money! Up to this point I am still waiting for my refund to my card! It's been about two to three months now and I am still getting the run around! I explained to them I do not want any voucher, I just want my money back! I am going to get my lawyer involved if I do not get any results after this! I promised you'll I am not going away, I am asking for the last time, can you'll please please refund my money? H-******* and H-*******
Date of experience: June 18, 2023
She couldn't understand me and I couldn't understand her. She tried to rent me a room for well over $200 when I could see the same rooms being rented for $130. And then had the balls to tell me I was wrong when I was looking right at it. And then she miraculously found what I was talking about.
Date of experience: November 9, 2023
Ashley in Shreveport Summa Ave hotel was so patient. I gave her the date and type of room, but couldn't remember my card number. She allowed me to call back when I go to a safe place to retrieve my card. She recalled that we had stayed there before and that was refreshing.
Date of experience: August 24, 2023
Cristian was the customer service rep that help me book my room. The initial hotel that I wanted did not have a double queen bedroom available. Cristian searched and found a nearby hotel that had the room space I wanted and he took the time to describe and explain the options available to me and got me booked. He did a wonderful job he was kind, courteous and professional.
Date of experience: May 9, 2023
I stayed at this hotel before and I am always impressed by the courtesy and professionalism of the front desk clerks. The person I spoke to today was RosAngelica and she was very pleasant and knowledgeable.
Date of experience: August 31, 2023
Booked over the phone and Cinna verified my phone number. When the hotel received the reservation they had no rooms available and the reservation did not have a my contact number so they could advise me before driving for an hour. The hotel then made arrangements for us to go to another hotel. We made our plans so we did not have to go out in the snowstorm to get to our planned destination
Date of experience: March 3, 2023
Spoke with Brandon and Justina. They were very concerned about my response to cancel my reservation with Fairfield Inn & Suites in Mansfield, TX due to increment weather this Saturday and Sunday. Traveling from Dallas back to Oklahoma City. Thank you so much for your concern about my safety in traveling home.
Date of experience: January 12, 2024
I was trying to book a room for a wedding using the group code. Francis had no idea what I was talking about, said he couldn't help me and asked if I wanted the number to the main desk. I called the main desk and was bumped out of the call.
Date of experience: July 7, 2023
After I talked with you I realized that the funeral was on the day before the date that I booked with you. When I called back the guy told me that I could not change the date or get my money back.! No cancelation! I had to make a new reservation for the correct day. He said they could send a voucher to be used anywhere in the US but I can not get a response. Can you help with that?
Date of experience: March 12, 2023
She took the time to check the availability of all of the properties for my wife's bachelorette party she is plannning for a friend of hers. I felt like she took me under her wing! She deserves a raise!
Date of experience: April 6, 2023
This guy was a trickster and he was not giving me the right prices and he was just trying to make a sale but I found out he was on the stating the price just lock me in two and nonrefundable situation
Date of experience: July 20, 2023
Booking a room online with Sanibel Island resort seemed easy at first but then they gave me a sale discount and only 9 minutes to complete all the information needed and charge card number and all that... I cannot do it in that amount of time so I called Carlos he was extremely helpful I would give Carlos five stars but the online experience was not what I expected there should not be a time limit on how to fill out information online for a discount.
Date of experience: December 7, 2023
First, Jennifer was so sweet, friendly, and patient with me. Second, she worked so hard to find me a hotel with a great rate and good price. Parents weekend at MIZZOU is crazy busy and impossible to find rooms. She was able to find a great hotel close by with a great price. Thank you, Jennifer!
Date of experience: August 20, 2023
Booked a room for a week at a hotel through bookonline.com as it was advertised with FREE CANCELLATION in highlighted font. Had to cancel 2 weeks in advance due to a medical emergency that meant I couldn't fly. Bookonline.com refused to honor the cancellation and said I had to deal directly with teh hotel. The hotel (Aloft Durham, NC) said they didn't accept cancellations. I lost $1800.
Date of experience: August 9, 2023
When I spoke to Alberth I was listened to without being interrupted I was given the information I was asking about. Very polite and professional booked our room explained check in check out. Made sure I understood all information. Made me feel that he cared about our comfort of the room.
Date of experience: June 18, 2023
I came to WI for a memorial for my nephew. My Rep. Was wonderfully. She understood my situation and got me a great rate. She was truly a jewel. I would recommend BookOnlkne to family and all my friends.
Date of experience: April 21, 2023
Excellent customer service and patience and explanation
Date of experience: October 8, 2024
Mariel was very patience and helpful! She made my booking not stressful … Thank you, Mariel
Date of experience: July 23, 2024
Good service with good listening and a good explanation.
She made sure I clearly understand her and tried to her best of ability to help me.
Thank you, Kip up the good work
Date of experience: May 3, 2024
Kaye you booked the wrong hotel for me even after I repeatedly spelled the name of the hotel and gave her the postcode, how can you book Poole North instead of Bournemouth. Had I not immediately notice the confirmation on my email I should have been fired my boss would not have a place to sleep.
When dealing with customers you should have patience, you are impatient.
Thanks to Mary who told me the truth instead of booking the wrong hotel.
Patience, patience
Listening is a skill
I need my refund, I had to immediately book another hotel for my boss
I am so disappointed with your service.
Date of experience: May 3, 2024
Agent was helpful and polite. Helped me to make the best choice for my need.
Date of experience: July 23, 2024
Was pleasant in the beginning, wasn't understanding something he was trying to explain to me until he told me this was the last time he was gonna explain this to me I just hung up. I don't need to be talked to like that is a Marriott number.
Date of experience: September 4, 2023
Very impressed with my experience with Arturo
He helped me with the booking and explaining how it all works. He took a lot of time to do that and care.
Date of experience: April 24, 2024
Our plane was cancelled and the lady at the airport connected me to you to book a hotel that we could check into at 3 in the morning and she booked us with a hotel that wouldn't let us check in until 3 pm not am and they wouldn't refund the money for room. She did this twice and we finally got a room ourselves and ended up paying for 3 hotel rooms because of you stupidly. I put in a claim with the airport but we were never refunded for the money the hotels charged us or the $50 we paid for cab each way to hotel or for the meals we bought. Our don ended up driving fro Fort Mac to Calgary so we wouldn't have wait until the next day to get to Fort Mac. It cost us over $1000 for everything so we weren't impressed with your hotel booking
Date of experience: January 24, 2024
I called to inquire about room availability and if they took AARP and what the discounts might be and she found me a fabulous deal and put the discount on it and I booked a room. I was only gonna book for one night I decided to book for two she's fantastic.
Date of experience: January 31, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
