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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
I was trying to book a room for a wedding using the group code. Francis had no idea what I was talking about, said he couldn't help me and asked if I wanted the number to the main desk. I called the main desk and was bumped out of the call.
Date of experience: July 7, 2023
After I talked with you I realized that the funeral was on the day before the date that I booked with you. When I called back the guy told me that I could not change the date or get my money back.! No cancelation! I had to make a new reservation for the correct day. He said they could send a voucher to be used anywhere in the US but I can not get a response. Can you help with that?
Date of experience: March 12, 2023
She took the time to check the availability of all of the properties for my wife's bachelorette party she is plannning for a friend of hers. I felt like she took me under her wing! She deserves a raise!
Date of experience: April 6, 2023
This guy was a trickster and he was not giving me the right prices and he was just trying to make a sale but I found out he was on the stating the price just lock me in two and nonrefundable situation
Date of experience: July 20, 2023
Booking a room online with Sanibel Island resort seemed easy at first but then they gave me a sale discount and only 9 minutes to complete all the information needed and charge card number and all that... I cannot do it in that amount of time so I called Carlos he was extremely helpful I would give Carlos five stars but the online experience was not what I expected there should not be a time limit on how to fill out information online for a discount.
Date of experience: December 7, 2023
First, Jennifer was so sweet, friendly, and patient with me. Second, she worked so hard to find me a hotel with a great rate and good price. Parents weekend at MIZZOU is crazy busy and impossible to find rooms. She was able to find a great hotel close by with a great price. Thank you, Jennifer!
Date of experience: August 20, 2023
Booked a room for a week at a hotel through bookonline.com as it was advertised with FREE CANCELLATION in highlighted font. Had to cancel 2 weeks in advance due to a medical emergency that meant I couldn't fly. Bookonline.com refused to honor the cancellation and said I had to deal directly with teh hotel. The hotel (Aloft Durham, NC) said they didn't accept cancellations. I lost $1800.
Date of experience: August 9, 2023
When I spoke to Alberth I was listened to without being interrupted I was given the information I was asking about. Very polite and professional booked our room explained check in check out. Made sure I understood all information. Made me feel that he cared about our comfort of the room.
Date of experience: June 18, 2023
I came to WI for a memorial for my nephew. My Rep. Was wonderfully. She understood my situation and got me a great rate. She was truly a jewel. I would recommend BookOnlkne to family and all my friends.
Date of experience: April 21, 2023
Excellent customer service and patience and explanation
Date of experience: October 8, 2024
Mariel was very patience and helpful! She made my booking not stressful … Thank you, Mariel
Date of experience: July 23, 2024
Good service with good listening and a good explanation.
She made sure I clearly understand her and tried to her best of ability to help me.
Thank you, Kip up the good work
Date of experience: May 3, 2024
Kaye you booked the wrong hotel for me even after I repeatedly spelled the name of the hotel and gave her the postcode, how can you book Poole North instead of Bournemouth. Had I not immediately notice the confirmation on my email I should have been fired my boss would not have a place to sleep.
When dealing with customers you should have patience, you are impatient.
Thanks to Mary who told me the truth instead of booking the wrong hotel.
Patience, patience
Listening is a skill
I need my refund, I had to immediately book another hotel for my boss
I am so disappointed with your service.
Date of experience: May 3, 2024
Agent was helpful and polite. Helped me to make the best choice for my need.
Date of experience: July 23, 2024
Was pleasant in the beginning, wasn't understanding something he was trying to explain to me until he told me this was the last time he was gonna explain this to me I just hung up. I don't need to be talked to like that is a Marriott number.
Date of experience: September 4, 2023
Very impressed with my experience with Arturo
He helped me with the booking and explaining how it all works. He took a lot of time to do that and care.
Date of experience: April 24, 2024
Our plane was cancelled and the lady at the airport connected me to you to book a hotel that we could check into at 3 in the morning and she booked us with a hotel that wouldn't let us check in until 3 pm not am and they wouldn't refund the money for room. She did this twice and we finally got a room ourselves and ended up paying for 3 hotel rooms because of you stupidly. I put in a claim with the airport but we were never refunded for the money the hotels charged us or the $50 we paid for cab each way to hotel or for the meals we bought. Our don ended up driving fro Fort Mac to Calgary so we wouldn't have wait until the next day to get to Fort Mac. It cost us over $1000 for everything so we weren't impressed with your hotel booking
Date of experience: January 24, 2024
I called to inquire about room availability and if they took AARP and what the discounts might be and she found me a fabulous deal and put the discount on it and I booked a room. I was only gonna book for one night I decided to book for two she's fantastic.
Date of experience: January 31, 2023
The gentleman was very patient and did everything he could to get me a room near where i needed to be and with a good price very friendly and professional
Date of experience: May 1, 2024
Be warned, "Bookonline" is not a reputable service.
Go elsewhere!
I could not believe how rude my servicing agent was.
I made the reservation 19 minutes ago and found the total cost was about 50 percent higher than the stated rate.
Agent hung up on me. I was not abusive. I was firm and told her that I was not happy with your service. I couldn't believe she hung up on me.
Very unhappy with this company.
Tip for consumers:
Couldn't be she hung up on me.
Products used:
Be warned, "Bookonline" is not a reputable service.
Go elsewhere!
I could not believe how rude my servicing agent was.
I made the reservation 19 minutes ago and found the total cost was about 50 percent higher than the stated rate.
Agent hung up on me. I was not abusive. I was firm and told her that I was not happy with your service. I couldn't believe she hung up on me.
Very unhappy with this company.
Date of experience: April 22, 2023
I can't speak highly enough about Jayne's assistance reserving a hotel for my family's trip to attend my doctoral graduation. From the moment I reached out for help, Jayne exhibited professionalism, efficiency, and kindness.
Planning such an essential trip amidst the chaos of graduation preparations could have been overwhelming, but Jayne made it a breeze. Her attention to detail ensured that every aspect of our accommodation was perfect, from the location to the amenities.
What truly sets Jayne apart is her genuine care for her clients. She took the time to understand my needs and preferences, ensuring that my family's stay would be comfortable and memorable. Her personalized approach made us feel valued and reassured.
Thanks to Jayne's expertise, I look forward to a stress-free experience allowing us to enjoy this momentous occasion fully. She is a consummate professional and a joy to work with.
Thank you, Jayne, for going above and beyond to make our trip unforgettable!
Warm regards,
Date of experience: March 12, 2024
Lindsay did not try to upsell as I told her we were on a budget and she helped us get a room. That was just perfect. She's very kind and professional.
Date of experience: April 8, 2024
Flight delay and late arrival. Needed several rooms and a good nights sleep. We were able to get nice affordable rooms and much needed sleep.
Date of experience: June 17, 2024
I booked 2 queens and a rollaway bed for 5 people. Got to the hotel and the front desk had no record of the rollaway bed needed. Holiday inn was not going to provide it and would not give another room. I drove 13hours and had my 4 boys in the hotel room waiting for the bed. I was upset because I paid for the room and was told by Caesar that here was no refunds when I booked. I was very upset. The Holiday desk attendant Ali could see my frustration even though I was polite with him. I told him this is a bait and switch and is illegal. They can tell me I am buying something and give me something lesser. He went upstairs and got me a roll away bed that he said they didn't have originally. Either way I was grateful to get the bed but very disappointed at the lack of trust. How can I feel good about getting a confirmation without worrying if I truly booked what I asked for.
Date of experience: July 28, 2023
Making a last-minute hotel reservation from the road has never been more delightful. Seriously. Val made the entire process easy, enjoyable, and quick.
Date of experience: March 28, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
