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BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Lauren was as helpful and polite as I could ever hope for. She advised me about my stay in the area. Again, she couldn't have been any better than she was.
SMOOTH, FAST, & EASY
PAIGE IS THE BEST, Can't wait and was like talking to a friend! Paige is very easy going and smart, worked at getting a good deal!
I had a really great experience trying to book a last minute room at the Comfort Inn in Palm Dert California. The gentleman walked me through the entire process and with his help I was able to get it booked. Thank You!
Dawn was absolutely terrific helpful with securing me a room and fantastic rate. It is absolutely a pleasure to hear a kind voice on the other end of the phone and answering all my questions with patience. Thank you Dawn!
Hard to understand agent—spoke very quickly. Was quite pushy, too.
Easy to make reservation, very thorough and got great price.
Jeannie- was great- helpful and very friendly! I wish everyone could be like her.
Jennifer was very friendly, helpful, and took the time to handle my request.
We enjoyable stay we enjoyed all different of a good hotel and was very pleased with the consideration and concern of your employees in everything and get a very nice job thank you very much hope to be back soon
I needed a room for myself for 4/2I - 23. I have other family members who will also be joining me during the same time period@ the same Hotel. Your patience and kindness was truly appreciated. The options you suggested were also helpful.
Rochelle booked me a room in a specific hotel that I was having difficulty booking myself online. She was not only able to book it, but double checked to make sure everything was correct and I was able to get a discounted rate. I appreciated Rochelle's great service.
Very easy to work with and incredibly helpful. I had to have her wait on the phone for me to track down my wallet and she was very patient and after all that I still had to ask her to change the reservation to a different room and though I felt bad she did not make me feel like that in anyway
I called three times for information before booking my reservation. All three of the gentlemen I spoke with were knowledgeable, friendly, and very helpful. Rommel was the person who actually booked my room and he was very patient and great to work with.
I called to get some Hotel pricey, info, and pet policy fees, Jacob was extremely helpful & professional! He kindly took his time which I greatly appreciate I have not booked yet because I have more homework for this trip, but I'm grateful for the extra info!
We booked a room online for a Fairfield Inn at a rate of $119.00. Book online did not disclose that they were charging an additional $50 + dollars for taxes and fees. We would have never booked this room knowing there would be that much in additional charges.
Tip for consumers:
Do not book through this company
Products used:
I have entered a dispute with my credit card company for the portion of the charge that was not disclosed.
Karen was great and so very helpful while we tried to find a hotel for a few days in the area. Appreciate that she was willing to take her time to find us just the right set up close to where we needed it and within our budget. She was very pleasant, very polite, very helpful and wonderful to work with. Thank you.
I was convinced to make a reservation through this third party and my room had no AC on the first night. The hotel is willing to comp me for the first night but can't because my reservation was done through this third party. I have contacted them 3 times about this with no resolution. All I get is the run around. Very unprofessional will NEVER use them again.
I reserved and cancelled my reservation within a few minutes of realizing I was not on the Wyndham Rewards site. The reservation confirmation emphasized Free Cancellation, but I was charged the full amount of $1822. 33: they will give me no refund and they will give me no room (will not reinstate my reservation). I complained to Google about elevating any company with such a bad Better Business Bureau rating to the top of my search list as if it best matched my search.
Tip for consumers:
Avoid
Products used:
Wyndham Rewards
Abigail didn't amazing job in helping to meet my needs. She went above and beyond many that I have talk to you today to try to find a hotel that would fit my needs. She provided excellent customer service. Lynn
Paige was fabulous. Her skills & customer service far exceeded expectations. It was late and raining and a somewhat long & trying day. Paige is a bright spot of sunshine and we are grateful. Thanks so much.
This young lady was patient and very experienced to make me feel comfortable and safe with the website and finding me a hotel at affordable price she has made me feel to use this number for booking again thank you
Easy and fast and got what I needed for my up coming trip!
My booking arrangements made with the help of Sonjanique were easy and quick. She was helpful, extremely personable, and so efficient. When my first choice didn't work out - she came up with alternates which were perfect. Thank you.
Neal was very helpful and friendly. We talked about the weather in Willits ( which is why we're booking a room….don't want to get stuck home because of snow as we start our vacation tomorrow!) also talked about weather in Boston! A very personable guy!
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
