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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Poor at best. Communication challenge, unable to find room block, was transferred with no details or indications and then was stuck in the endless loop of unintelligent AI
Date of experience: February 1, 2024
She was very descriptive and walked me through everything
Date of experience: July 19, 2024
Miranda was awesome and answered all my questions for scheduling our stay. Thank you!
Date of experience: July 19, 2024
Found a room at Comfort Inn in Ottawa fir $95 for Choice Privileges membership. Called the 888-xxx-xxxx number and discovered that the room rate had been changed to $117. I went back on Trip Advisor; still offering room for $95. They wanted my password for Choice. T.A. Said the password was on eveey email from you. Looked up my email; fiund a number; entered it on Trip Advisor site and it came back as wrong password. I asked fir new password. Got the link; went on; changed it. But then Choice site wanted confirmation. I clicked on confirmation, but the site said confirmation was too slow and had expired. I am not a millenial who knows how to keep multiple tabs open on my computer. I M seriously thinking about just sleeoing in my car.
Date of experience: August 4, 2023
Very pleasant, professional and efficient lady handled my reservation.
Thank you!
The online reservation locked me out because it didn't send me a code to enter.
That was a disaster!
Date of experience: March 11, 2024
Ariana was very sweet & nice on the phone. I explained to her my connecting flight in Dallas was cancelled b/c we came in so late & I needed a hotel asap. It was a little after midnight. She checked the Grand Hyatt since it was at the airport. After adding taxes the one night stay was going to be over $630.00 she checked the other hyatt properties. Found one & when she went to put my CC in, she said the rooms disappeared & all Hyatt properties except the Grand Hyatt were full. I said book it & I'll walk to terminal D to the hotel. Upon arrival, a clerk named Lisa said Ariana accidentally booked the room for Saturday with a check-in of 3PM! Lisa refunded my card and gave me ******* as the confirmation cancelation number. I've been trying to contact Hilton since 6am CST to make sure it's been rectified. CANT TALK TO A HUMAN!
Date of experience: May 20, 2023
GREAT! Starting at answering my call to giving me my confirmation number took less than 10 minute's. I had an excellent agent and I only have positive things to say. Keep up the good work!
Date of experience: January 29, 2024
I had a last-minute request to book an additional room, and Joselito was extremely helpful in helping me navigate. He was very calm and walked me through the entire process.
Date of experience: April 5, 2024
Very good service and person who helped me with booking he is the best
Date of experience: July 18, 2024
I asked for a hotel right by airport and the agent booked me in one 20 minutes away.
Date of experience: July 18, 2024
I was overwhelmed with missing a flight and needed emergency accommodation and he was a very calming and helpful presence when I needed it.
Date of experience: July 18, 2024
Gustavo was very patient and helped me during a very stressful situation. He found me the best hotel located where I needed to stay at a great rate!
Thank you!
Date of experience: March 6, 2024
Raul was professional and helpful during my time with him. He was patient as I tried to explore all my options with booking this stay. Congratulations on an excellent job!
Date of experience: March 1, 2024
Hugo was amazing! Best booking experience ever! I was trying to book on my own but all available accommodation were full. He searched for me. How sweet!
Date of experience: April 18, 2023
When I called to make a reservation for Tru by Hilton all rooms were booked. Emilio helped me find and book another hotel in th e area! He was helpful, friendly and had wonderful manners!
Date of experience: May 16, 2023
Outstanding customer service. Nicole was very knowledgeable and only took about 5 minutes to book 2 rooms. Very clear communication too! Best hotel reservation experience I've had in years!
Date of experience: March 24, 2023
We needed some information regarding our stay at Riverside hotel on Las Olas, in Fort Lauderdale, Florida.
Brandon was very polite and informative. It was a pleasure to deal with him. Thanks Brandon.
Date of experience: July 6, 2023
Excellent in all respects. Denise did a fine job. I'd been trying to get this fairly simple reservation on other sites for over an hour. It was simple and quick with you.
Date of experience: July 14, 2023
Ashley was on the ball, friendly, informed, professional, and took care of everything easily. If all of your staff are like her it will be a great place to stay.
Date of experience: July 11, 2023
Two thumbs up on her. She was super helpful and amicable. It truly added value to my purchasing experience and I am comforted knowing such competent individuals exist.
Date of experience: May 19, 2023
Friendly, positive and helpful. She answered all my questions and made arrangements so we would not be disturbed by noise from the ice machine, elevator or road.
Date of experience: April 5, 2023
Joyce was very helpful. She is an asset to your booking hotels. Customer service is better served by live people who understand travel and destinations.
Date of experience: July 26, 2023
Booking agent, Crystal was knowledgeable of the hotel & its amenities. Patiently answered all my questions and made our reservations quickly and efficiently.
Date of experience: September 14, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
