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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Great customer service. Felt Tamara understood my "special need" accommodation request and found a place just in time as we were literally driving trying to find a place for the night.
Date of experience: July 15, 2023
Actually how I wanna be treated When I am spending my money. She was pleasant kind knowledgeable And very helpful. If I had a place of business this is the type person I would won't working for me.
Date of experience: August 26, 2023
As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
Quick response from Susan very polite. You just felt comfortable in your conversation with her wish I could find more people like her when I have questions or matters to be dealt with. She is a charm
Date of experience: June 9, 2023
Xavier, The gentleman that helped me went above and beyond expectation to assist me with booking a room. He was knowledgeable, efficient and very courteous. Good job!
Thanks
S Williams
Date of experience: April 7, 2023
Nicole was very pleasant and helped us secure a room for the night. We're traveling to visit my sister who is ill and appreciated the ease in making our reservation.
Date of experience: March 16, 2023
I had an excellent experience with Brandon who provided amazing service on a recent call. He made sure everything was checked and everything was correctly done. Much appreciated. Thank you.
Date of experience: July 31, 2023
Ashley was fantastic and took care of my medical necessities so my health would be protected. I have severe chemical sensitivities to fragrances and she put that in the notes.
Date of experience: May 1, 2023
Mr. Valentin was so courteous with the help given to my husband and me for our stay in Chicago. Also very kind and pleasant throughout our whole interaction. Thank you.
Date of experience: May 4, 2023
I had been hung up on by 2 other agents and this gentleman was patient, kind and listen to my request and with what appeared to be long experience he got me the best results... Bravo!
Date of experience: July 24, 2023
I am partially deaf and have a hard time understanding booking agents. I just spoke to the friendliest agent of which was very helpful and could understand every word she said. Having a good day here
Date of experience: July 22, 2023
Must have reached a third party reservation website. After 3 tries to book a Healdsburg CA gave up and called. Online per night, $162. Said online rates changed and it will be $177 a night plus taxes. Ended up being $487 total. Neighbor booked after I told them I had. 2 nights with taxes, $355 for a two queen vs my King with sitting area. $55 total with taxes for two nights. Called back, spent 30 minutes debating. Said they had emailed itinerary so I could see the itemization. Never emailed it. Wife called back asked for itemirary to be sent to her email. Never happen. Scam 3rd party. Wouldn't cancel per request. Wouldn't cancel wife's request. Did dispute with Case today. Booked direct with Best Western yesterday.
Good luck this ever pots as expect this BS company will do their own Fake posts.
Date of experience: June 2, 2023
I called and told Ramses that I wanted to inquire about day passes for Great Wolf Lodge and he told me I had the wrong number and I was in the middle of trying to ask him could he assist me in finding the right number to call and he literally just hung up the phone right in my face in the middle of me talking he didn't say bye or nothing! I feel like he was very very rude!
Date of experience: July 20, 2023
This young lady helped me tremendously when wrestling with a complicated booking for a large party of 11. She was quick, efficient and extremely patient and professional. Absolutely delightful!
Date of experience: July 19, 2023
We were greeted with words of welcome. Whenever I am conferencing she always there with a smile that penetrates like the sun on a cloudy day! Thank you Catherine...
Date of experience: August 12, 2023
Booking through this site cost $191.00 per night but when I got to the motel, they said the charge was only $134. Which means that bookonline.com uncharged by almost $60.00. Instead of using this company, save your money and just go to the hotel's website and book through them. Bookonline.com is a total sham.
Date of experience: March 19, 2022
Michael went out of his way to get us the best possible price for 2 rooms even though it was after midnight.This was the best experience I've ever had booking a room on my phone.
Date of experience: May 25, 2023
I had issues getting my credit card to go thru after several tries and a few different ways we were successful. Cory was calm and patient and talked me thru each step. Exceptional Customer Service!
Date of experience: August 22, 2023
AS HYATT MEMBERS WHO HAVE NEVER BOOKED A STAY OUTSIDE OF USA, WE WERE SO CONCERNED ABOUT TRYING TO BOOK OUR STAY IN MILAN. THANKFULLY, DANNY ANSWERED THE PHONE, AND IN HIS LOVELY ENGLISH, PUT US AT EASE AND MADE BOOKING OUR STAY WORRY FREE! DANNY WAS UNBELIEVABLY KNOWLEDGEABLE AND PROFESSIONAL! HE WAS SO VERY PATIENT AND WENT BEYOND ALL EXPECTATIONS TO HELP US! HYATT NEEDS MORE STAFF LIKE DANNY! I HOPE YOU GI E HIM A HUGE RAISE AND HOLD ONTO HIM!
Date of experience: October 6, 2023
She was awesome and she needs a raise like today. I was not going to The pay the price for another property, but she ended up finding me an awesome place to book so thank God for that.
Date of experience: April 8, 2024
The website said the hotel was full, so I was told to call. Carlos was very helpful. The call was quick and easy.
Date of experience: June 10, 2024
Lovely speaking with Kevin! Had an exceptionally long booking # and he was so thorough with it. Called out all 24(?) numbers, ha! We had a great laugh.
Date of experience: October 24, 2023
From the moment I talked to Neal until I checked in with the front desk everyone was professional, helpful, genuine and friendly. Things went on without any problems.
Date of experience: August 9, 2023
Service was quicker and easier than an online booking. I'm going to use this where available from now on. Seriously, it was the easiest booking I've ever made.
Date of experience: September 5, 2023
Jennifer did a great job of searching for a hotel for me and trying to find exactly what I needed. We ended up not booking at all because prices were out of our budget.
Date of experience: October 30, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Eric, we are sorry you had this experience. Just like booking through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. On the BookOnline checkout page, our site requires each customer to check a box confirming that they have read and understand the cancellation policy before the "complete reservation" button can be clicked. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline