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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,597 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Booked room with host Edgar. Davenport Grand was full on dates I need. Edgar was able to register and book room for me at another of their locations. Great job. Thanks.
Date of experience: July 21, 2024
Zoila booked a room for us in York, PA. When one reservation got in ahead of ours, she switched to another hotel and got a better deal!
Date of experience: September 14, 2024
Having to book a room late is already annoying, but she seemed very happy to help and was willing to make sure I was happy with my accommodations, even if it was just for a single night. Would hope most people in this feild would be as courteous as her
Date of experience: July 1, 2024
Jesmae, did outstanding job of processing my request for to get me a room fast and efficient. Very happy with the room suggestion and total booking
Date of experience: August 25, 2024
The original hotel I requested was booked for the holiday weekend. Great job sourcing another. My experience was seamless and simply efficient.
Date of experience: August 28, 2024
James assisted me in booking a room for an out of state wedding. He was quick and precise.
He was a pleasure to deal with.
Date of experience: November 3, 2024
Booking my reservation online was a little difficult. They did not let me know exactly how much was going to be charged to my credit card at the end of my stay. They only told me what would be charged that day. I had to ask a lot of questions before they told me, I have to pay a resort fee every day plus property taxes was not included in my total. I also had a hard time understanding her accent. I canceled the reservation.
Now the person that I canceled my reservation with was so sweet she totally understood she was very kind. She also had an accent, but I could understand her.
Date of experience: July 7, 2024
The representative was very efficiand and, professional in her performance j.She l assisted me, by searching at various locations.
To help me out to find the best price and the right location, which I am very humbled and grateful. She did an excellent job.Thank you
Date of experience: July 1, 2024
I had the BEST experience with when I called the 800 number, and spoke with Tracie - she was incredibly helpful, courteous and dedicated in helping me book a room at the Boston airport. She is a true goodwill asset to your business.
Date of experience: July 9, 2024
So nice and helpful! Called 2 different times and both of those people were cut off. Lauren helped me get what I needed and was so helpful!
Date of experience: November 13, 2024
Nadia was very helpful & efficient! Everything I asked for was taken care of in a matter of minutes!
Date of experience: November 22, 2024
Reserving the room went very smooth. The gentleman I talk to, Alex, was very courteous and patient. Thank you.
Date of experience: November 17, 2024
Brandon did great and helped me secure an extended stay and was pleasant and patient over the phone.
Date of experience: November 26, 2024
Shelia was amazing and very helpful in reserving a last minute room tonight! Thanks so much for your patience and kindness Shelia!
Date of experience: October 6, 2024
Tyler was very helpful and professional! He was able to make booking very quick and easy. I really appreciated the assistance!
Date of experience: October 30, 2024
He was very friendly and the reservation went smoothly. Took very little time. Very efficient. Thank you.
Date of experience: October 6, 2024
Tyler was fast, kind and helpful in booking my reservation. I received my email and text before I was off the phone. Great.
Date of experience: November 13, 2024
Great help and very accommodating to my needs.verified all information and ensured to answer all my questions.
Date of experience: December 5, 2024
Simple to do; helpful with my questions; clear and precise with her questions and able to answer my questions!👍😊
Date of experience: November 30, 2024
Wow! Super polite and helpful! Assisted me patiently in finding a room for the upcoming PA conference.
Date of experience: December 5, 2024
So patient. Kind Funny. Had some mess up because I described the beds incorrectly. Fixed it. Laughed. All good. Thanks! Promote her.
Date of experience: December 3, 2024
Help with our reservations! We were in distress and she helped calm us down. Such a delightful experience.
Date of experience: October 11, 2024
Alexandre did a wonderful job assisting me.
She was pleasant and went the extra mile with my request.
Date of experience: October 14, 2024
Jennifer was super helpful. Very pleasant totally a really good experience. Took care of my reservation.
Date of experience: September 19, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
