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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
For first time ever, I understood this guy. ( I speak 3 languages) He was clear and he understood me and I understood him. He even let me distance from BW to my event. Thank you BW
Date of experience: April 19, 2024
Very courteous, friendly and helpful. Three seasoned 80 year ladies needing accomadations for a girls w/e out. —— Lyndsey was so patient with my reservations. Thank you so very much
Date of experience: March 2, 2024
Perfect. We are heading to Escondido for a wedding on September 1st. Best Western was the preferred hotel. The reservationist, Joi, referred me to the Front Desk to get the blocked rate for the wedding guests. I appreciate that so much!
Date of experience: May 6, 2023
She was very clear on explaining everything and she made sure I understood everything she made sure my emails was there. My texting was there she was excellent stars.
Date of experience: April 19, 2024
Very helpful and courteous. She did her best to fine a safe and clean room
Date of experience: July 4, 2024
Corey booked the wrong dates for my hotel. I was arriving after midnight and asked that I am booked on the prior day since I will be leaving in the morning. Instead he booked me for the after midnight date - the date I'm leaving. But I'm leaving in the morning. The specific dates, that should have been booked for January 25 leaving on the 26th. Despite my explaining all this to him he booked me for the 26th leaving on the 27th. So I did not have a room booked and had to rebook then I had to call Expedia and get the wrong booking change. In addition, Corey charged me a rate twice what I charged what I was charged when I arrived at the hotel and booked myself. I lost about an hour working through all this when I should have been sleeping. Guys like Cory who don't know what they're doing and also have a bad attitude do not reflect well on your company.
Date of experience: January 25, 2024
It was hard for me to book it on my own. I spoke to a agent. She was successful. I was very grateful.
Date of experience: June 8, 2024
Thank you Carlos for accommodating us last minute for a booking and special request!
Date of experience: July 13, 2024
Horrible. Couldn't help, immediately transferred me to an automated system. Just want to talk to a live person. Very simple inquiry. Way too much to ask apparently
Date of experience: April 15, 2024
Why did you charge me $136.51 when the hotel receipt I received upon checkout was for $91.57. Without a good explanation I will contact me credit card company to reverse the charges.
Date of experience: January 4, 2024
The rep on the phone, Giovanna was great. What I DONT like is the fact that as a customer I have to call a different phone number or be transferred if I'm trying to make a reservation but use Hilton Honors at the same time. Should be seamless. I was booking 2 different rooms but couldn't be seamless with Giovanna on the phone.
Date of experience: April 26, 2023
Efficient pleasant and a problem solver!that's Lindsey! Can you give her a raise?
I was nervous about this trip but her customer service made me feel comfortable with the operation as a whole.
Date of experience: July 2, 2023
Desperately needing a room on short notice,
Tamara was not only capable, but was kind and reassuring about my accessibility needs. I'd reserve a room anytime I need to stay away from home.
Date of experience: July 28, 2023
Oscar helped me book a room as we are currently traveling. He was very kind and made the booking quick and easy as my family and I head in that direction. Thank you!
Date of experience: July 31, 2023
Very frustrated with your online registration as well as the Hilton ap. I called your help line to assist and Marc took care of completing my reservation.
Date of experience: August 14, 2023
After being disconnected and transferred to no man's land twice….Heather was a breath of fresh air. She was super helpful and courteous. You need more Heathers!
Date of experience: February 19, 2023
You get flipped on this site without knowing it. When you book and switch to confirm booking it changes the date to the same day. Although they advertise free cancellation it's impossible to cancel or get your money back. Extremely rude customer service. Read all the reviews. There is a problem and someone needs to step in.
Date of experience: June 14, 2022
Absolutely horrific customer service
Charged for a room I never stayed in
Hung up on multiple times
He said to call the front desk and I said "they don't answer their phone" he said "figure it out" and hung up on me!
Date of experience: April 1, 2024
Booked a room for grand daughter's wedding and bill for the room stay was $1219. 00 for 5 nights but their "Tax Recovery Charges and Service Fees totaled another $474.38 for a total bill of 1693. 38! These fees were way out of line and I would never use them again or recommend them to anyone else. If you are booking with them check all the cost ahead of time.
Date of experience: June 10, 2022
Horrible, I thought I was talking to a hotel agent but was not. The reservation was made and billed to my card. When I checked in a different card was used to pay for the room at a much lower price. This company is definitely ripping people off. STAY AWAY, JUST HANG UP.
Date of experience: July 29, 2023
Jennifer was wonderful. Due to weather Issues hotels near the airport were filling up fast. Jennifer found me a room for a great price and was super sweet in the process. I felt well taken care of.
Date of experience: February 22, 2023
We had never made a same day reservation before and were apprehensive regarding the entire price. We received friendly and prompt advice from start to finish.
Date of experience: April 10, 2023
Received some valuable information and a most friendly style of conversation which allowed me to make a comfortable decision about my next stay. Kudos to Claudia!
Date of experience: August 17, 2023
The person that I spoke with wasn't able to give me the reservations I needed and I understand that. What I didn't care for was being cut off when I spoke and not being listened to where I had to repeat myself.
Date of experience: September 13, 2023
I am stuck at the Mexico City airport and needed a reservation for right now. I expressed to the agent the situation and she booked it for 3pm check in but it's 2am now smh. Now they want to cancel my reservation but they have taken my money and I am still stuck.
Date of experience: August 7, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
