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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
We were greeted with words of welcome. Whenever I am conferencing she always there with a smile that penetrates like the sun on a cloudy day! Thank you Catherine...
Date of experience: August 12, 2023
Booking through this site cost $191.00 per night but when I got to the motel, they said the charge was only $134. Which means that bookonline.com uncharged by almost $60.00. Instead of using this company, save your money and just go to the hotel's website and book through them. Bookonline.com is a total sham.
Date of experience: March 19, 2022
Michael went out of his way to get us the best possible price for 2 rooms even though it was after midnight.This was the best experience I've ever had booking a room on my phone.
Date of experience: May 25, 2023
I had issues getting my credit card to go thru after several tries and a few different ways we were successful. Cory was calm and patient and talked me thru each step. Exceptional Customer Service!
Date of experience: August 22, 2023
AS HYATT MEMBERS WHO HAVE NEVER BOOKED A STAY OUTSIDE OF USA, WE WERE SO CONCERNED ABOUT TRYING TO BOOK OUR STAY IN MILAN. THANKFULLY, DANNY ANSWERED THE PHONE, AND IN HIS LOVELY ENGLISH, PUT US AT EASE AND MADE BOOKING OUR STAY WORRY FREE! DANNY WAS UNBELIEVABLY KNOWLEDGEABLE AND PROFESSIONAL! HE WAS SO VERY PATIENT AND WENT BEYOND ALL EXPECTATIONS TO HELP US! HYATT NEEDS MORE STAFF LIKE DANNY! I HOPE YOU GI E HIM A HUGE RAISE AND HOLD ONTO HIM!
Date of experience: October 6, 2023
She was awesome and she needs a raise like today. I was not going to The pay the price for another property, but she ended up finding me an awesome place to book so thank God for that.
Date of experience: April 8, 2024
The website said the hotel was full, so I was told to call. Carlos was very helpful. The call was quick and easy.
Date of experience: June 10, 2024
Lovely speaking with Kevin! Had an exceptionally long booking # and he was so thorough with it. Called out all 24(?) numbers, ha! We had a great laugh.
Date of experience: October 24, 2023
From the moment I talked to Neal until I checked in with the front desk everyone was professional, helpful, genuine and friendly. Things went on without any problems.
Date of experience: August 9, 2023
Service was quicker and easier than an online booking. I'm going to use this where available from now on. Seriously, it was the easiest booking I've ever made.
Date of experience: September 5, 2023
Jennifer did a great job of searching for a hotel for me and trying to find exactly what I needed. We ended up not booking at all because prices were out of our budget.
Date of experience: October 30, 2023
Jesus was very helpful when the hotel I'd originally called about was out of my price range. He helped find me something down the street with 24/7 airport shuttles and saved me over $60!
Date of experience: April 20, 2023
Booked a hotel suite in Nashville at the BOBBY hotel. I CANCELLED my reservation the same day and have not recieved my refund of $2,076 USD. There is no live support and keep putting blame on my bank. STAY AWAY from the business. I am currently having our legal team get involved.
Tip for consumers:
DO NOT USE THIS COMPANY !!!
Products used:
None
Date of experience: January 5, 2023
Most helpful. Had a small amount of trouble understanding over the phone but we managed.
He explained everything fully and I was most satisfied with the experience
Date of experience: December 12, 2023
For first time ever, I understood this guy. ( I speak 3 languages) He was clear and he understood me and I understood him. He even let me distance from BW to my event. Thank you BW
Date of experience: April 19, 2024
Very courteous, friendly and helpful. Three seasoned 80 year ladies needing accomadations for a girls w/e out. —— Lyndsey was so patient with my reservations. Thank you so very much
Date of experience: March 2, 2024
Perfect. We are heading to Escondido for a wedding on September 1st. Best Western was the preferred hotel. The reservationist, Joi, referred me to the Front Desk to get the blocked rate for the wedding guests. I appreciate that so much!
Date of experience: May 6, 2023
She was very clear on explaining everything and she made sure I understood everything she made sure my emails was there. My texting was there she was excellent stars.
Date of experience: April 19, 2024
Very helpful and courteous. She did her best to fine a safe and clean room
Date of experience: July 4, 2024
Corey booked the wrong dates for my hotel. I was arriving after midnight and asked that I am booked on the prior day since I will be leaving in the morning. Instead he booked me for the after midnight date - the date I'm leaving. But I'm leaving in the morning. The specific dates, that should have been booked for January 25 leaving on the 26th. Despite my explaining all this to him he booked me for the 26th leaving on the 27th. So I did not have a room booked and had to rebook then I had to call Expedia and get the wrong booking change. In addition, Corey charged me a rate twice what I charged what I was charged when I arrived at the hotel and booked myself. I lost about an hour working through all this when I should have been sleeping. Guys like Cory who don't know what they're doing and also have a bad attitude do not reflect well on your company.
Date of experience: January 25, 2024
It was hard for me to book it on my own. I spoke to a agent. She was successful. I was very grateful.
Date of experience: June 8, 2024
Thank you Carlos for accommodating us last minute for a booking and special request!
Date of experience: July 13, 2024
Horrible. Couldn't help, immediately transferred me to an automated system. Just want to talk to a live person. Very simple inquiry. Way too much to ask apparently
Date of experience: April 15, 2024
Why did you charge me $136.51 when the hotel receipt I received upon checkout was for $91.57. Without a good explanation I will contact me credit card company to reverse the charges.
Date of experience: January 4, 2024
The rep on the phone, Giovanna was great. What I DONT like is the fact that as a customer I have to call a different phone number or be transferred if I'm trying to make a reservation but use Hilton Honors at the same time. Should be seamless. I was booking 2 different rooms but couldn't be seamless with Giovanna on the phone.
Date of experience: April 26, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Brock, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep you information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.