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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,669 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Efficient pleasant and a problem solver!that's Lindsey! Can you give her a raise?
I was nervous about this trip but her customer service made me feel comfortable with the operation as a whole.
Date of experience: July 2, 2023
Desperately needing a room on short notice,
Tamara was not only capable, but was kind and reassuring about my accessibility needs. I'd reserve a room anytime I need to stay away from home.
Date of experience: July 28, 2023
Oscar helped me book a room as we are currently traveling. He was very kind and made the booking quick and easy as my family and I head in that direction. Thank you!
Date of experience: July 31, 2023
Very frustrated with your online registration as well as the Hilton ap. I called your help line to assist and Marc took care of completing my reservation.
Date of experience: August 14, 2023
After being disconnected and transferred to no man's land twice….Heather was a breath of fresh air. She was super helpful and courteous. You need more Heathers!
Date of experience: February 19, 2023
You get flipped on this site without knowing it. When you book and switch to confirm booking it changes the date to the same day. Although they advertise free cancellation it's impossible to cancel or get your money back. Extremely rude customer service. Read all the reviews. There is a problem and someone needs to step in.
Date of experience: June 14, 2022
Absolutely horrific customer service
Charged for a room I never stayed in
Hung up on multiple times
He said to call the front desk and I said "they don't answer their phone" he said "figure it out" and hung up on me!
Date of experience: April 1, 2024
Booked a room for grand daughter's wedding and bill for the room stay was $1219. 00 for 5 nights but their "Tax Recovery Charges and Service Fees totaled another $474.38 for a total bill of 1693. 38! These fees were way out of line and I would never use them again or recommend them to anyone else. If you are booking with them check all the cost ahead of time.
Date of experience: June 10, 2022
Horrible, I thought I was talking to a hotel agent but was not. The reservation was made and billed to my card. When I checked in a different card was used to pay for the room at a much lower price. This company is definitely ripping people off. STAY AWAY, JUST HANG UP.
Date of experience: July 29, 2023
Jennifer was wonderful. Due to weather Issues hotels near the airport were filling up fast. Jennifer found me a room for a great price and was super sweet in the process. I felt well taken care of.
Date of experience: February 22, 2023
We had never made a same day reservation before and were apprehensive regarding the entire price. We received friendly and prompt advice from start to finish.
Date of experience: April 10, 2023
Received some valuable information and a most friendly style of conversation which allowed me to make a comfortable decision about my next stay. Kudos to Claudia!
Date of experience: August 17, 2023
The person that I spoke with wasn't able to give me the reservations I needed and I understand that. What I didn't care for was being cut off when I spoke and not being listened to where I had to repeat myself.
Date of experience: September 13, 2023
I am stuck at the Mexico City airport and needed a reservation for right now. I expressed to the agent the situation and she booked it for 3pm check in but it's 2am now smh. Now they want to cancel my reservation but they have taken my money and I am still stuck.
Date of experience: August 7, 2023
They look like a real site and I was sent there from the Fairfield site. Charged me an extra 200 plus and would not cancel it. I'm going to dispute this part of the charge thru America express. I was in a hurry and had to stay in my own home town, our water pump went out. Then I called back again and offered me a 15 per cent discount and I took it. But I'm still going to dispute this. People need to know this. Some how they need to be caught.
Date of experience: March 11, 2022
They charge almost 50% 'service charge' on top of hotel bill for very poor service & can't answer questions about hotel. And if cancelling they keep the tax recovery & the fee. Book directly with hotel, much cheaper, better & more helpful service. Will NEVER use them again.
Tip for consumers:
Don’t use this site. Book directly with hotel. Cancellation policy is misleading
Products used:
Hotel reservation
Date of experience: May 15, 2022
I commented Wildins for being very professional, patient and kind in assisting me in making hotel reservations. He explained well the info I needed. I'm very satisfied!
Date of experience: April 9, 2024
Very satisfied. All my questions were answered. It was a pleasure to speak with Wilding. He displayed a lot of patience. And he met my needs in getting all my information, and repeating it back to ensure all was correct. No complaints.
Date of experience: April 9, 2024
Let's begin with him not understanding my English. His English was not the best either. Then he tried to answer questions for me and to top it off he hung up before I secured a reservation.
Date of experience: November 8, 2023
, this is by far the worst company to do business with, they will have every excuse in the book for not refunding your money,you would have to die to get a refund, total crooks...
Date of experience: January 15, 2024
Excellent customer service!
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the
Date of experience: October 19, 2023
Very helpful and friendly service with booking my room. Didn't see a way to book online with the pet fee included so Tim quickly booked it for me over the phone! Looking forward to my stay
Date of experience: May 4, 2023
It was a pleasure talking to Jose, he was kind and very professional, while being down to earth and having patience within an old guy like me.
Date of experience: May 27, 2024
Terrible booking platform with NO refund policy for your booking. Can't even find a human to talk to. The Hotel you book can't help either. Buyer beware these folks are swindlers.
Tip for consumers:
They say they have the no refund policy because of the extreme discounts they get on the rooms. That is just not true other sites have similar pricing and they offer a free refund.
Products used:
Booked a hotel room through bookonline.com. They have fine print talking about their no refund policy.
Date of experience: April 21, 2023
Sounds like your talking into a can. I can hook up a string through 2 cans and have a better conversation. Not helpful when asking about government rates or military discount.
Date of experience: June 6, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
