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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Mary Mitchell assisted me in the most excellent and professional manner. She is kind, very patient and was extremely helpful. Thank you again, Miss Mitchell
Date of experience: May 7, 2023
Naomi was great and thorough with our request and helped us a lot.
Date of experience: July 12, 2024
Very very resourceful she did her due diligence and found the room for us right down the street from where we're gonna be attending our graduation
Date of experience: May 14, 2024
I was able to get the room I booked for 2 nights but they fail to disclose their tax and recovery fees that they charge BEFORE you pay. You think you're getting a good deal until you see the bill. A huge rip off!
Date of experience: September 17, 2022
He listing to what I was saying good manners he spelled my name correctly very good phone adequate
Date of experience: July 4, 2024
Called after checking online because I had a question about discounts. Rooms were available online but rep told me they weren't. Either the system needs to update faster, or fire this woman.
Date of experience: January 26, 2024
Tania was very helpful and patient and was very accommodating, she teamed up with someone else to help and make sure everything was done well. It was a pleasant experience
Thank you
Date of experience: April 8, 2024
Look forward to my stay at this lovely hotel. All I can say, as of now, as that when booking my reservations, the gentleman on the other line was extremely kind and friendly and knowledgeable.
Date of experience: March 22, 2023
Julie was absolutely great to work with, she is a great asset to your company!
Date of experience: July 13, 2024
I thought I was booking directly with the hotel at first and got flipped to this site. After I went thru the entire process I was told my credit card declined. I called my credit card company to inquire and they said it was approved and gave me an approval authorization code number. Calling the phone number provided was a complete waste of time. Their rep was clueless and had a heavy accent which made communicating difficult. What's worse, she would not even attempt to check into the problem offering me dumb excuses like maybe the room was booked and no longer available. When I asked to speak to a supervisor I was placed on hold for over an hour before I finally gave up. I will have my credit card company deal with these crooks. If I could give this company a zero review I would.
Date of experience: August 19, 2022
I was trying to book a room went through the whole process of putting in my credit card information and everything was quoted a price of 279 and the hotel charge ended up being 379 yet my credit card company was asking if I made this charge and I needed to respond yes or no so I'm not sure if the charge went through or if it was the first time And I was trying to explain that to Alexandra and all of a sudden I was transferred over to an automated line so my reservation did not go through and when I called back again, the gentleman I spoke to the second time was giving me a higher rate than what I was originally quoted so I ended up not reserving a room I am reserving a room. ImVery disappointed in the service I received
Date of experience: April 18, 2024
Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
Hi Tina, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you
Great! Sara was very helpful. She was able to find us a wheelchair accessible room near the last minute and in the midst of the Furniture Mart. Thanks so much.
Date of experience: April 19, 2023
Like others I thought I was dealing with the hotel directly ( in this case the Marriott) because of a misleading website. They charge you for so called "Tax Recovery Charges & Service Fees". The fine print says it is for taxes and "The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked." Before you make a reservation make sure you are not dealing with Bookonline.com.
Tip for consumers:
If you think you are booking directly with a hotel from a website, make sure you are not at Bookonline.com
Products used:
Booked a hotel room
Date of experience: July 31, 2022
Hey I wouldn't recommend this place they said they will give me back my service fee after 3-4 days and it's been pass that and still haven't got my money back
Date of experience: April 4, 2024
The company is a subsidiary of agoda.com. Cancellation but no refund was the option when I saw when I immediately tried to cancel and obtain a refund. No way to get through to customer service; I tried to reach them by phone and chat. It's a scam. Facebook should not allow their advertisements which claim to offer a 15% discount. The reality is that the charge is greater than all combined fees. Beware of scam ads on Facebook.
Tip for consumers:
Book directly with the hotel where you want to stay to avoid outrageous fees and no refunds despite stated policy.
Products used:
Online hotel reservation that appeared to be a direct hotel ad for a 15% discount. The fee was the equivalent of an extra night's stay. Outrageous scam.
Date of experience: October 12, 2022
Hi Nancy, currently and at no point in the past has Bookonline.com had an affiliation with agoda.com and we do not advertise on Facebook. Maybe we're getting confused with another company? Regardless, customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you,
BookOnline
Very pleasant experience with Rachel who very nice and helpful. She was great!
Date of experience: July 3, 2024
Kenisha (sp) was able to get me lodging after I explained my predicament with the absolutely horrible conditions at the Oyo. Very understanding, sympathetic, thorough, and professional!
Date of experience: January 6, 2024
I booked a room well in advance (6 weeks) of a family reunion, and thought I was booking directly through the hotel. When my plans changed three weeks later, I cancelled the reservation, but noticed no refund to my credit card. When I called the customer service number, someone I could barely understand told me that I could not get e refund. When I asked if I could transfer the room to another family member, they said they could not do that either. When I pointed out that they literally were charging me $500 for nothing, the barely comprehensible person said that was their policy. Do yourself a favor, and book your hotels either through the hotel directly (these guys use must use bots to get to the top of Google searches) or a reputable booking site with a reasonable refund policy,
Tip for consumers:
Don't
Products used:
Nothing- did not honor my hotel reservation
Date of experience: July 11, 2022
My credit card was charged $70 more than the price of the room. Customer services not responsive. Book Online doesn't take responsibility for their overcharges.
Tip for consumers:
Think twice about using this vendor. They overcharge in fees. Not responsive, you will not get your money back.
Products used:
Hotel Reservation.
Date of experience: January 1, 2024
I spoke with Alejandro about staying at the courtyard and it was sold out. He was lovely enough to find me another hotel and got me the last room. He's bilingual, smart and funny.
Date of experience: March 9, 2024
Rebecca was very helpful in guiding me through the steps on the Drury Inn and Suites website to submit a form for a date change because of haradous weather conditions. Thank you for your help!
Date of experience: January 12, 2024
I booked a reservation and literally 5 minutes later I called to cancel due to a family matter and to top it off It made me go negative on on funds and they refused to refund over $600 paid for 2 nights. I am a single mom and need that money back. They kept telling me a supervisor will tell me the same thing. I even told them I have serious health issues and It was causing me a panic attack. They kept repeating the same thing. No, no, no…refunds. They did not care about a bad review or taking this to BBB level, calling the media. This is cruel. Who are these people? I need my money back please. I'm begging, if you are the owne reading this review. Have mercy! This is wrong. Again I called to cancel right after I booked online.
Date of experience: March 3, 2022
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Carol, we are sorry you had this experience. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage before the reservation is completed. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline