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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
This gentleman was friendly, efficient, didn't put pressure on me to join something I didn't want, and spoke clearly so I could understand him. He made it easy and quick to make the reservation.
Date of experience: September 4, 2023
Extremely helpful and accommodating staff. They handled my questions quickly and had my reservations complete in under 5 minutes including the initial hold time.
Date of experience: March 8, 2023
It was such a pleasure to work with this gentleman! Great attitude, kind, patient and very knowledgeable. A definite refreshing experience for a change!
Date of experience: July 7, 2023
Jesus was very helpful and professional. The process was easy due his customer service.
Date of experience: July 1, 2024
She was so nice and helped me very much, I'm not a computer person and she helped me out very much
Date of experience: July 12, 2024
Jill was the most helpful and pleasant rep I've dealt with in a while, and this on a Monday morning! Got what I wanted, got my AAA bonuses, and the room I wanted for a low price. Jill hade made Comfort Inn my Leniir City home away from home.
Date of experience: March 4, 2024
Needed help because another hotel did me dirty. Rebekkah helped me get a room for my son on short notice. Thank you Rebekkah. Would recommend this nice lady for any help needs. Thankful.
Date of experience: March 17, 2024
Couldn't help me with a simple question. Had no number for the sf hotel. Said "you can google it" in a sarcastic tone. Won't be giving this place business.
Date of experience: June 17, 2023
I posted my review just a minute ago. The "she" I referred to was JOYCE sorry I did not put her name in my review. She was very efficient and understanding.🤩🤩🤩
Date of experience: April 4, 2024
My name is hard buy the price is too much. We have decided to not spend that much money for a wedding.
Date of experience: May 24, 2024
If you've read any of these reviews, you now know that BookOnline is a deceptive business. Visit https://bookonlinereviews.com for details.
I booked hotel reservations through BookOnline and received an invoice from them that stated "Free Cancellation" in bold, bright-yellow text. When I tried to cancel shortly thereafter (and more than two months before the check in date) they didn't reply (well, I received a "we'll respond promptly email" and nothing else).
I immediately contacted my bank, Wells Fargo, who temporarily credited my account. After the hotel reservation date, BookOnline finally contacted me (how convenient!) to tell me they would not refund my money. Wells Fargo (shame on you) then debited the money from my account. BookOnline.com effectively stole $1,171.08 from me.
Visit https://bookonlinereviews.com to see what you might do to publicize BookOnline's deceptive business practices.
Tip for consumers:
Don't buy from BookOnline.com. Visit BookOnlineReviews.com to learn more about this company.
Products used:
I didn't use a service but was charged for it.
Date of experience: July 19, 2022
She did great with our reservation! Thank you so much!
Date of experience: July 4, 2024
Carolyn was the most helpful person that I have ever spoken to in my 20 years of booking rooms with Marriott. Professional, patient and courteous. Your firm need more Carolyn's.
Date of experience: April 4, 2024
I called, what I thought, was a local hotel number. Instead, I spoke with "Charla".
She offered several options and locations for hotels that were pet friendly. Great job Charla!
Date of experience: May 4, 2023
I booked a room through this site 3 months in advanced for a business trip. I tried to cancel within 24 hrs they refused to refund or give a credit. I tried to call twice and was told they wouldn't do anything the first time. The 2nd time they gave me another number which was blatantly fraudulent. Asking information they would never need trying to steal more money or my identity. The company has no morals and no care for they customer and they hire horrible people who will try to scam you. Don't waste your money. Protect yourself from this predatory booking agency.
Tip for consumers:
Don't use this site under any circumstances ever
Products used:
Nothing I booked an order 3 months out. Nothing was used just $700 stolen
Date of experience: May 30, 2022
Do not use Booking.com! It's a scam. You will be over paying by 15-20%. I didn't intend to book through a 3rd Party. Thought I was calling the "La Quinta Reservations" phone direct. They do not identify themselves. They gave me a $10-15 discount on the room, but after a long reservation process they quickly added $40 (40%) in Taxes & Fees and convince you that it is standard for this hotel location. Found out afterward that I was not talking to La Quinta, but there are no refunds and nothing you can do.
Date of experience: May 6, 2022
I asked you a question about check in time and you hung up or we lost connection and you didn't reach back out. I had to call back and get someone else to make my reservation.
Date of experience: March 22, 2024
The representative I spoke with was friendly and very helpful. Everything close to where I wanted was booked and he helped find a great alternative.
Date of experience: May 27, 2024
Site does not disclose "Tax recovery/fees" prior to purchase. Their tax recovery/fees where 3 times the standard rate if I would have booked thru the hotel website (which I thought I was doing so that is my bad). Reporting to BBB. Sit needs to be shutdown!
Date of experience: September 4, 2022
My son and the rest of the track team are scheduled to compete there in Jacksonville. The hotel worked with me to locate us rooms at a reasonable price!
Date of experience: April 21, 2023
Asked Miss Claudia point blank, Front Desk #.
Got exact tele #. Thank you, Claudia! Didn't need any extra words. Sometimes exact info goes a long way.
Very courteous.
Date of experience: August 23, 2023
Called to book reservations in Culver City and Joyce answered my call:
Knew exactly how to work with her contact
Pleasant
Informative
Patient
Knowledgeable
When I first started my career I answered calls from veterans 8 hrs. A day for 3 months, rotated snd back for another 3, did this for about 8 years, so I'm familiar with that line of work, it can tough, but Joyce nailed it!
Date of experience: September 4, 2023
Nicole was excellent she was very friendly and upbeat. Nichole took care of my reservation. Made me feel confident in choosing the best room to suit my needs.
Date of experience: March 15, 2023
My husband and I were coming in for a funeral.Joi was so kind, very knowledgeable and helpful. It was an excellent experience, talking to her on the phone.
Date of experience: July 28, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi John, we are sorry you had this experience. Just like when you book through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline