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Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
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BookOnline has a rating of 4.6 stars from 4,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
It was a good experience booking a room with Mary who was very warm and courteous. She made sure everything was correct before she let me go.you guys need more Lovely Ladies like her.
Date of experience: April 18, 2023
Started making res on hilton.com but wound up on your site. Very confusing experience. Didn't answer my questions to my satisfaction. Would recommend agent.
Date of experience: October 25, 2023
This gentleman was friendly, efficient, didn't put pressure on me to join something I didn't want, and spoke clearly so I could understand him. He made it easy and quick to make the reservation.
Date of experience: September 4, 2023
Extremely helpful and accommodating staff. They handled my questions quickly and had my reservations complete in under 5 minutes including the initial hold time.
Date of experience: March 8, 2023
It was such a pleasure to work with this gentleman! Great attitude, kind, patient and very knowledgeable. A definite refreshing experience for a change!
Date of experience: July 7, 2023
Jesus was very helpful and professional. The process was easy due his customer service.
Date of experience: July 1, 2024
She was so nice and helped me very much, I'm not a computer person and she helped me out very much
Date of experience: July 12, 2024
Jill was the most helpful and pleasant rep I've dealt with in a while, and this on a Monday morning! Got what I wanted, got my AAA bonuses, and the room I wanted for a low price. Jill hade made Comfort Inn my Leniir City home away from home.
Date of experience: March 4, 2024
Needed help because another hotel did me dirty. Rebekkah helped me get a room for my son on short notice. Thank you Rebekkah. Would recommend this nice lady for any help needs. Thankful.
Date of experience: March 17, 2024
Couldn't help me with a simple question. Had no number for the sf hotel. Said "you can google it" in a sarcastic tone. Won't be giving this place business.
Date of experience: June 17, 2023
I posted my review just a minute ago. The "she" I referred to was JOYCE sorry I did not put her name in my review. She was very efficient and understanding.🤩🤩🤩
Date of experience: April 4, 2024
My name is hard buy the price is too much. We have decided to not spend that much money for a wedding.
Date of experience: May 24, 2024
If you've read any of these reviews, you now know that BookOnline is a deceptive business. Visit https://bookonlinereviews.com for details.
I booked hotel reservations through BookOnline and received an invoice from them that stated "Free Cancellation" in bold, bright-yellow text. When I tried to cancel shortly thereafter (and more than two months before the check in date) they didn't reply (well, I received a "we'll respond promptly email" and nothing else).
I immediately contacted my bank, Wells Fargo, who temporarily credited my account. After the hotel reservation date, BookOnline finally contacted me (how convenient!) to tell me they would not refund my money. Wells Fargo (shame on you) then debited the money from my account. BookOnline.com effectively stole $1,171.08 from me.
Visit https://bookonlinereviews.com to see what you might do to publicize BookOnline's deceptive business practices.
Tip for consumers:
Don't buy from BookOnline.com. Visit BookOnlineReviews.com to learn more about this company.
Products used:
I didn't use a service but was charged for it.
Date of experience: July 19, 2022
She did great with our reservation! Thank you so much!
Date of experience: July 4, 2024
Carolyn was the most helpful person that I have ever spoken to in my 20 years of booking rooms with Marriott. Professional, patient and courteous. Your firm need more Carolyn's.
Date of experience: April 4, 2024
I called, what I thought, was a local hotel number. Instead, I spoke with "Charla".
She offered several options and locations for hotels that were pet friendly. Great job Charla!
Date of experience: May 4, 2023
I booked a room through this site 3 months in advanced for a business trip. I tried to cancel within 24 hrs they refused to refund or give a credit. I tried to call twice and was told they wouldn't do anything the first time. The 2nd time they gave me another number which was blatantly fraudulent. Asking information they would never need trying to steal more money or my identity. The company has no morals and no care for they customer and they hire horrible people who will try to scam you. Don't waste your money. Protect yourself from this predatory booking agency.
Tip for consumers:
Don't use this site under any circumstances ever
Products used:
Nothing I booked an order 3 months out. Nothing was used just $700 stolen
Date of experience: May 30, 2022
Do not use Booking.com! It's a scam. You will be over paying by 15-20%. I didn't intend to book through a 3rd Party. Thought I was calling the "La Quinta Reservations" phone direct. They do not identify themselves. They gave me a $10-15 discount on the room, but after a long reservation process they quickly added $40 (40%) in Taxes & Fees and convince you that it is standard for this hotel location. Found out afterward that I was not talking to La Quinta, but there are no refunds and nothing you can do.
Date of experience: May 6, 2022
I asked you a question about check in time and you hung up or we lost connection and you didn't reach back out. I had to call back and get someone else to make my reservation.
Date of experience: March 22, 2024
The representative I spoke with was friendly and very helpful. Everything close to where I wanted was booked and he helped find a great alternative.
Date of experience: May 27, 2024
Site does not disclose "Tax recovery/fees" prior to purchase. Their tax recovery/fees where 3 times the standard rate if I would have booked thru the hotel website (which I thought I was doing so that is my bad). Reporting to BBB. Sit needs to be shutdown!
Date of experience: September 4, 2022
My son and the rest of the track team are scheduled to compete there in Jacksonville. The hotel worked with me to locate us rooms at a reasonable price!
Date of experience: April 21, 2023
Asked Miss Claudia point blank, Front Desk #.
Got exact tele #. Thank you, Claudia! Didn't need any extra words. Sometimes exact info goes a long way.
Very courteous.
Date of experience: August 23, 2023
Called to book reservations in Culver City and Joyce answered my call:
Knew exactly how to work with her contact
Pleasant
Informative
Patient
Knowledgeable
When I first started my career I answered calls from veterans 8 hrs. A day for 3 months, rotated snd back for another 3, did this for about 8 years, so I'm familiar with that line of work, it can tough, but Joyce nailed it!
Date of experience: September 4, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi John, we are sorry you had this experience. Just like when you book through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline