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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
I called, what I thought, was a local hotel number. Instead, I spoke with "Charla".
She offered several options and locations for hotels that were pet friendly. Great job Charla!
Date of experience: May 4, 2023
I booked a room through this site 3 months in advanced for a business trip. I tried to cancel within 24 hrs they refused to refund or give a credit. I tried to call twice and was told they wouldn't do anything the first time. The 2nd time they gave me another number which was blatantly fraudulent. Asking information they would never need trying to steal more money or my identity. The company has no morals and no care for they customer and they hire horrible people who will try to scam you. Don't waste your money. Protect yourself from this predatory booking agency.
Tip for consumers:
Don't use this site under any circumstances ever
Products used:
Nothing I booked an order 3 months out. Nothing was used just $700 stolen
Date of experience: May 30, 2022
Do not use Booking.com! It's a scam. You will be over paying by 15-20%. I didn't intend to book through a 3rd Party. Thought I was calling the "La Quinta Reservations" phone direct. They do not identify themselves. They gave me a $10-15 discount on the room, but after a long reservation process they quickly added $40 (40%) in Taxes & Fees and convince you that it is standard for this hotel location. Found out afterward that I was not talking to La Quinta, but there are no refunds and nothing you can do.
Date of experience: May 6, 2022
I asked you a question about check in time and you hung up or we lost connection and you didn't reach back out. I had to call back and get someone else to make my reservation.
Date of experience: March 22, 2024
The representative I spoke with was friendly and very helpful. Everything close to where I wanted was booked and he helped find a great alternative.
Date of experience: May 27, 2024
Site does not disclose "Tax recovery/fees" prior to purchase. Their tax recovery/fees where 3 times the standard rate if I would have booked thru the hotel website (which I thought I was doing so that is my bad). Reporting to BBB. Sit needs to be shutdown!
Date of experience: September 4, 2022
My son and the rest of the track team are scheduled to compete there in Jacksonville. The hotel worked with me to locate us rooms at a reasonable price!
Date of experience: April 21, 2023
Asked Miss Claudia point blank, Front Desk #.
Got exact tele #. Thank you, Claudia! Didn't need any extra words. Sometimes exact info goes a long way.
Very courteous.
Date of experience: August 23, 2023
Called to book reservations in Culver City and Joyce answered my call:
Knew exactly how to work with her contact
Pleasant
Informative
Patient
Knowledgeable
When I first started my career I answered calls from veterans 8 hrs. A day for 3 months, rotated snd back for another 3, did this for about 8 years, so I'm familiar with that line of work, it can tough, but Joyce nailed it!
Date of experience: September 4, 2023
Nicole was excellent she was very friendly and upbeat. Nichole took care of my reservation. Made me feel confident in choosing the best room to suit my needs.
Date of experience: March 15, 2023
My husband and I were coming in for a funeral.Joi was so kind, very knowledgeable and helpful. It was an excellent experience, talking to her on the phone.
Date of experience: July 28, 2023
Made two reservations. Realized I needed to cancel one. Instantly went to reservation to cancel. AND although it was within minutes I was told I would not be able to get my money back. Nor could she reinstate the reservations. THIS IS JUST WRONG. PATHETIC PEOPLE. GREEDY.UN-PROFESSIONAL
Date of experience: September 8, 2023
I booked online and was hit with a ridiculous amount of service fees. I cancelled within an hour via their online portal. I called a few days later to follow-up on my refund. They said there was nothing they could do. If you called when you cancelled, you would have received a refund. If you cancelled your reservation within 24-48 hours of my check-in (which is 6 weeks away) i would have received a refund. And because i already cancelled my reservation there is nothing they can do. They actually told me to contact my bank to dispute the charge. I've never heard such backward logic and horrible customer service. It's a complete scam i do not recommend using them.
Date of experience: January 27, 2022
Not very happy that I could not get a military discount after serving for 23 1/2 years. I was told the military discount rooms were sold out. That's pitiful!
Date of experience: March 10, 2024
Lauren did a great job trying to find us a hotel. Unfortunately the Eclipse made that impossible. She did try everything and everywhere she could.
Thx Lauren!
Bear
Date of experience: April 9, 2024
Somehow I got transferred to this booking site from my RSVP REWARDS and got charged 80.00 is fees on a 101.00 room. The agent took my member number as if she was writing it down for discount and led me to believe she was from RSVP REWARDS and when I checked in the hotel desk had no idea who booked it and why so much plus couldn't even get reward points. Charged my card and the astronomical fees and I did ask for explanation which I was told the front desk would show me but they had no idea.
STAY CLEAR OF THIS SCAMMER
1 STAR CAUSE IT WONT LET ME GIVE 0
Date of experience: July 3, 2023
Junior was super. He helped me to find a room with a Jacuzzi and non-smoking and told me about the hotel. I am very excited and hoping that we can use it again can't wait to arrive.
Date of experience: April 29, 2023
Dawn was very helpful because my request was very specific (2 bedroom suite). She searched and searched until she found something and for that I am grateful.
Date of experience: March 27, 2024
I was close to giving up. Till Lourdes answered my call. She did not laugh she went beyond the call of duty and found a location for me and my grandsons get away.
Date of experience: July 3, 2023
I just want to recognize Joyce for her help in booking our reservation. She was so kind and helpful. The world needs more people like her. Thank you Joyce for all your help.
Date of experience: July 3, 2023
We were trying to find out if the radisson offered parking for our pontoon boat. Susan was kind enough to text the hotel and find out that they do not offer this service.
Date of experience: June 7, 2023
We will NEVER use your services to book a hotel again. You totally overcharged us for this hotel. You added on $50 in what you called taxes & fees, plus charges for your services. We ended up paying $136 when we could have booked directly with hotel for $71. I asked your representative what taxes & fees would add up to & he responded he couldn't give us a total till he entered our account etc. We will definitely spread the word about your poor services.
Tip for consumers:
Beware of booking online.com
Products used:
Hotel
Date of experience: March 18, 2022
Fast and easy reservation. Short wait time on phone
Date of experience: July 11, 2024
I booked and prepaid a motel room through Bookonline, only to arrive after a nine-hour flight to discover the motel had no reservation for us! The Motel informed us that they do not use bookonline. Now bookonline is stalling with refunding my money. Total scam, I thought I was booking the motel directly over their website…
Date of experience: August 25, 2022
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi John, we are sorry you had this experience. Just like when you book through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline