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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I was trying to change my reservation and kept getting deadends. Finally got a real and helpful person after 8 attempts. Lauren was a big help.
Date of experience: July 17, 2024
She was very helpful and full of information about the whole thing! I'd definitely be a return customer and will call for the remaining of my traveling adventures!
Date of experience: June 8, 2023
Viktor was very pleasant as he dealt with my questions. He booked the room and provided a lot of additional useful information. Pleasure to do business with Viktor
Date of experience: May 6, 2023
The motel was great, but I thought I was talking with GSR directly when I booked the room and you made me believe that I was also talking to GSR, when I asked if my free room was available and you said "not for this date". Also I was not told their would be an additional resort charge. Just don't believe I was treated professionally.
Date of experience: January 6, 2024
Spoke to Lauren at bookings after getting frustrated with the online process, she found me a pet friendly hotel, close to airport. Very pleasant experience thanks to Lauren.
Date of experience: February 15, 2023
Heather did a great job assisting me w/booking rooms. She was professional & personable. Makes a difference when you are not treated like a number - but a customer!
Date of experience: March 9, 2023
Lindsay did an exceptionally good job with our booking, helping to convert our foreign currency and explaining the entire process. We want to give her the highest praise
Date of experience: February 19, 2023
Trouble with phone service. Operator could hear us but we couldn't hear her. Joyce called us back and was very patient during the process. Lovely lady!
Date of experience: May 9, 2023
Didn't intent to use this third-party website, but a deceptive link took me to them instead of the actual hotel website. I then attempted to book a hotel for me to attend a funeral service later in the month. Their confirmation email showed that the reservation was inadvertently made for that night (just 12 hours in the future). I was halfway around the country and clearly did not mean to do that, so I call BookOnline.com within minutes of receiving the confirmation. I request to change to the correct date. They absolutely refuse. Say I'm calling outside of the cancellation window, which is 24 hours.
I am working with my CC company to refuse payment. And I am reporting this company everywhere possible. Complete fraud. Absolutely no interest in being a reputable business. Be sure you don't accidentally click on their links when you attempt to book a hotel with them!
Date of experience: February 6, 2022
Frida was pleasant right from the start.
She helped me make sure I was getting the right room for my stay
Frida had a smile in her voice and is good at her job.
Thank you
Date of experience: May 16, 2023
Martin was very helpful in finding me a place to stay, he looked through multiple different establishments to find the right one for me, very respectful. If 6 stars was an option, he would get it!
Date of experience: March 24, 2023
Cinna took our call and booked room for us. She was WONDERFUL. Polite, friendly, helpful, respectful, and a delight to speak with. Hope you are appreciating her!
Date of experience: April 3, 2023
Amber was very sweet and understanding! She helped me out the best way possible and even got me a cheaper price than what I was about to pay! I'm very grateful to have spoken with her!
Date of experience: March 10, 2023
This company, bookings online was horrible! I booked through them and when I got to the hotel they had booked me for 28 days! They did not send me a confirmation email which led me to think they changed from 1 night to 28! The 28 days was on my discover card so they meaning discover would not remove it! I contacted the company that night and tried to cancel and they just said sorry about my luck! Never again! Discover card is bad too in this because they refused to remove the $5900 for 28 days and supported a slimy 1.2 rated company over a long time Discover customer! Lesson learned! Thanks for this opportunity!
Tip for consumers:
Don’t ever use Bookingsonline.com or get a discover Card
Date of experience: July 27, 2022
Made reservations for visit at Christmas from son. He had accident with serious injury and had to go to ER. Called immediately to number given to me for Bookonline and she said to send in documents so I did 12/23/2021. Never got any response so disputed charges with credit card co they made a chargeback then Bookonline sent them 20 pages of terms my credit card company reversed the chargeback and so I have been through 6 agents at least and they still will not honor their terms…which states if you call and cancel after certain time they charge 1 night for fees and taxes but I am due 2 night refund because reservation was for a 3 night stay…how do I get help with this problem?
Date of experience: February 23, 2022
I was booking a hotel room on the hotel's website but unknowingly redirected to bookonline.com. I made a reservation in Ohio to visit my son. When I received the confirmation it was for Texas. I called bookonline.com to tell them it is the wrong state, they told me no changes or refunds. The girl in the office said why don't I go to Texas instead. ( Are you kidding me.) I disputed it with my credit card bank, Bank of America and lost. I am out $476.53 How can a company like bookonline stay in business, legally.
Date of experience: August 5, 2022
Lindsay was amazing at getting us the best deal for our stay at the sandman in red deer. Super friendly and went out of her way to help us. Thank you Lindsay!
Date of experience: March 14, 2023
Will was amazing from start to finish. He was kind, helpful, funny, and did everything he could to help us find a room. We appreciated his hard work and joy. Thank you!
Date of experience: March 22, 2023
She still show a slight bit of inexperience yet she was not nervous. Kind and helpful asking me questions to ensure I booked the type room I wanted and the correct date.
Date of experience: August 31, 2023
I called for a reservation. I am in my seventies and prefer the phone to internet. The young woman(Joyce) was very helpful and kind. I really appreciated her taking the time with me.
Date of experience: February 18, 2024
Polite and patient with me. Helpful in verifying the rate and presents to me!
Date of experience: July 9, 2024
First you would not give me the rate for the code I gave you even though you said you had rooms available. You told me I had to take a more expensive room. When I tried to clarify why you told that you told me to call back when I decided what room I wanted. Then TOU HUNG UP ON ME! You get a big fat 0
Date of experience: June 21, 2023
Zolla had all the information at her fingertips to make the booking quick and painless.
She paired that with great conversation in a small amount of time.
Pleasure working with her
Date of experience: November 15, 2023
Thought I was on the official hotel website. The amounts you are charged are after the button you click to pay. I did not get the total amount of what I was charged until it was emailed to me. The reservation is a month away, and they are telling me I can not get a refund. I could not reach a live person. I will be disputing it with my cc company.
Tip for consumers:
Stay away
Products used:
Hotel room booking
Date of experience: March 11, 2022
Excellent very good. Very helpful. Thank you. It is really annoying for you to ask me to write you at least a 50 let her know. Now I wish that I had not gone online to give this lady a nice review.
Date of experience: July 17, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
