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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,668 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
He was clear and obviously experienced. When his usual system couldn't read my credit card number, he sent me a link and finished the process that way.
Date of experience: June 4, 2023
Excellent interaction booking room with Jeannie for 2 queen beds for Wednesday 19th 2024 in Gainesville, Florida
Date of experience: June 17, 2024
Good, live Mr Luvensky did a great job even though I didn't didn't give him correct info of my c/c he was very patient and and got the room booked despite my my mistakes
Date of experience: April 11, 2024
They show a price which you think is the price you pay but they add all these not shown fees. My hotel was priced at 156.00 but when i checked out the actual receipt was 134. But when i received my credit card bill they charged 203. So booking online paid 134 to the hotel and charged me 71 in fees never use this site. I sent out on social media to all my friends of their deceitful practice share with others so othrs do not get ripped off. They actually deserve a zero rating.
Products used:
Online hotel reservation
Date of experience: November 13, 2022
Friendly attitude! Great customer service and attention to detail. She really cares about her customers and her job. It was a pleasure working with her.
Date of experience: March 5, 2024
I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
They pretend to be a hotel website, with logos, etc. exactly where the regular logos are.
They then sneak a $250 "processing" fee on top of your normal room charges. They charge your credit card immediately. If you attempt to cancel, they will cancel the reservation - but they DO NOT credit your money! They claim they have a "no cancelation" policy for the fee!
IT IS 100% a scam!
Date of experience: February 6, 2022
I had tried to book a room for my stay on the internet and couldn't. I called and had the room booked via phone. Alexandria was kind, efficient and professional.
Date of experience: April 12, 2024
Quala was very helpful to me. I give her credit because it is the people behind any business that make a difference. I called very late to get this reservation done and she took care of me.
Date of experience: May 9, 2023
Danielle was courteous, professional, and did not try to sell me a timeshare. The whole process took about as long as it took to dictate this review. Thanks!
Date of experience: June 27, 2023
Trisha helped cancel a reservation that had gotten messed up and I was able to get a full refund. She was very helpful. I really appreciated her help.
Date of experience: April 23, 2023
She was very helpful and full of information about the whole thing! I'd definitely be a return customer and will call for the remaining of my traveling adventures!
Date of experience: June 8, 2023
Viktor was very pleasant as he dealt with my questions. He booked the room and provided a lot of additional useful information. Pleasure to do business with Viktor
Date of experience: May 6, 2023
The motel was great, but I thought I was talking with GSR directly when I booked the room and you made me believe that I was also talking to GSR, when I asked if my free room was available and you said "not for this date". Also I was not told their would be an additional resort charge. Just don't believe I was treated professionally.
Date of experience: January 6, 2024
Spoke to Lauren at bookings after getting frustrated with the online process, she found me a pet friendly hotel, close to airport. Very pleasant experience thanks to Lauren.
Date of experience: February 15, 2023
Heather did a great job assisting me w/booking rooms. She was professional & personable. Makes a difference when you are not treated like a number - but a customer!
Date of experience: March 9, 2023
Lindsay did an exceptionally good job with our booking, helping to convert our foreign currency and explaining the entire process. We want to give her the highest praise
Date of experience: February 19, 2023
Trouble with phone service. Operator could hear us but we couldn't hear her. Joyce called us back and was very patient during the process. Lovely lady!
Date of experience: May 9, 2023
Didn't intent to use this third-party website, but a deceptive link took me to them instead of the actual hotel website. I then attempted to book a hotel for me to attend a funeral service later in the month. Their confirmation email showed that the reservation was inadvertently made for that night (just 12 hours in the future). I was halfway around the country and clearly did not mean to do that, so I call BookOnline.com within minutes of receiving the confirmation. I request to change to the correct date. They absolutely refuse. Say I'm calling outside of the cancellation window, which is 24 hours.
I am working with my CC company to refuse payment. And I am reporting this company everywhere possible. Complete fraud. Absolutely no interest in being a reputable business. Be sure you don't accidentally click on their links when you attempt to book a hotel with them!
Date of experience: February 6, 2022
Frida was pleasant right from the start.
She helped me make sure I was getting the right room for my stay
Frida had a smile in her voice and is good at her job.
Thank you
Date of experience: May 16, 2023
Martin was very helpful in finding me a place to stay, he looked through multiple different establishments to find the right one for me, very respectful. If 6 stars was an option, he would get it!
Date of experience: March 24, 2023
Cinna took our call and booked room for us. She was WONDERFUL. Polite, friendly, helpful, respectful, and a delight to speak with. Hope you are appreciating her!
Date of experience: April 3, 2023
Amber was very sweet and understanding! She helped me out the best way possible and even got me a cheaper price than what I was about to pay! I'm very grateful to have spoken with her!
Date of experience: March 10, 2023
This company, bookings online was horrible! I booked through them and when I got to the hotel they had booked me for 28 days! They did not send me a confirmation email which led me to think they changed from 1 night to 28! The 28 days was on my discover card so they meaning discover would not remove it! I contacted the company that night and tried to cancel and they just said sorry about my luck! Never again! Discover card is bad too in this because they refused to remove the $5900 for 28 days and supported a slimy 1.2 rated company over a long time Discover customer! Lesson learned! Thanks for this opportunity!
Tip for consumers:
Don’t ever use Bookingsonline.com or get a discover Card
Date of experience: July 27, 2022
Made reservations for visit at Christmas from son. He had accident with serious injury and had to go to ER. Called immediately to number given to me for Bookonline and she said to send in documents so I did 12/23/2021. Never got any response so disputed charges with credit card co they made a chargeback then Bookonline sent them 20 pages of terms my credit card company reversed the chargeback and so I have been through 6 agents at least and they still will not honor their terms…which states if you call and cancel after certain time they charge 1 night for fees and taxes but I am due 2 night refund because reservation was for a 3 night stay…how do I get help with this problem?
Date of experience: February 23, 2022
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Brent, we’re sorry you had that experience. We structure our site in a way that all costs are fully disclosed on the checkout page after all dynamic variables (room type, person count, number of nights, etc...) have been selected. After this step has been completed BookOnline discloses all costs clearly on the checkout page and we require every customer to click an open box agreeing to the pricing, terms, and cancellation policy associated with their reservation. Bookonline.com will not allow a customer to move forward and complete the checkout process without agreeing to the pricing, terms, and cancellation policy. With that being said, customer satisfaction is our priority, and we would like to help. Please provide us with any documentation to support your complaints above, as we have not been able to find this behavior on any reservations. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you
BookOnline