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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Spoke with Ashley regarding rooms available in Opelika, AL. Ashley was very professional and polite! Did not book as the prices were too high for an upcoming event in the area.
Date of experience: August 7, 2023
Agent was professional and process was very swift and easy.
Date of experience: July 9, 2024
We booked a reservation in Feb 2022 not knowing that our reservation was booked in the States. Was very disappointed when we arrived that we didn't have a reservation after driving 10 hrs. Called to cancel and got the most runaround. After I explain our situation they couldn't help us or return our money. Will never use this site again. Reservation should of been in Ottawa Ontario Canada
Tip for consumers:
Make sure you double check your reservation so your not booked in a another country.
Products used:
Bookonline.com
Date of experience: August 1, 2022
Manuel was excellent, professional, courteous, and very efficient. I would give him a rating of 10 and consider him an extremely valuable employee.
Date of experience: May 14, 2024
Jeannie was the most helpful and patient person I have ever dealt with when a reservation. I had many challenges and Jeannie was able to accommodate me. Thank you so much.
Date of experience: January 2, 2024
I dislike lack of honesty I try to call hotel and reach booking service who do not identify selves and who charge more and insist on prepayment. However, Zoila was open and honest with me.
Date of experience: November 30, 2023
Carolyn was efficient and explained all charges well.
Date of experience: August 9, 2024
Extremely warm and attentive to my needs. She was very accommodating.
Date of experience: August 9, 2024
I was trying to find out more info about the size of the rooms and when the gentleman found out I wasn't ready to make a reservation he hung up on me.
Date of experience: March 27, 2024
Lauren was extremely polite and patience to make sure she had the right spelling of the names. I was very pleased with Lauren's service. Thank you Lauren
Date of experience: November 7, 2023
The person I spoke to was extremely helpful answering my questions and very patient as well. I greatly appreciate his help and looking forward to our stay.
Date of experience: September 12, 2023
My hotel representative was very friendly and fully answered all of my questions. She quickly found the perfect room for us and made the reservation process easy!
Date of experience: July 8, 2023
So easy and convenient to book online or phone call. Highly recommended hotel when passing through!
Thank you Joyce for making it fast and easy for me
Date of experience: July 12, 2023
Michele was a great representative. We ran into some issues with payment and she was patient and accommodating while I sorted things out with our business office.
Date of experience: July 25, 2023
Rebekah went above and beyond to assist us with finding a room and rate within. Our needs this evening. She has a pleasant voice and professional manner.
Date of experience: July 27, 2023
Do not book on this website. It is next to impossible to get someone on the phone if you have issues. The hotel I booked was in the wrong location. Even though I caught the mistake three months out, they still would not cancel my reservation and refund me. I basically lit $440 on fire. I tried transferring the reservation to the correct location (both hotels were Quality Inn) but the location that I needed was over twice as expensive. I even tried calling the hotel directly but they were not able to help me either. I actually did a three way call with the hotel manager and someone with BookOnline. The hotel manager tried to help me but the customer service representative at BookOnline kept changing her story.
I wish I could give this company 0 stars. I will never use a third party booking site ever again. If you choose to use one, make sure it's not this one.
Tip for consumers:
They said they would issue a refund in 7-10 days but I'm not holding my breath. My suggestion is to avoid booking on this website.
Date of experience: November 21, 2022
Need some info on the hotel bookings at Niagara. Connected with Brandon. He was very pleasant and patiently answered my question. Very pleased with the experience. Thankyou
Date of experience: July 31, 2023
Called Christopher and he was able to help me with my room accommodations and membership information. Super happy and we always come back to our favorite Jewel.
Date of experience: May 5, 2023
Jenny I. Did a fantastic job helping me book a late night last minute hotel after my flight cancellation. Ty Jenny for making a frustrating process effortless.
Date of experience: August 8, 2023
Rochelle had to answer all my questions and concerns ( we Travel with disabled teen) she did it with patience and sincerity. A pleasure to make this booking.
Date of experience: August 29, 2023
Knowledgeable, listened and answered all of my questions, was polite, pleasant and made sure my requests were accommodated. Excellent service. Thank you.
Date of experience: July 8, 2023
I really appreciate how Jennifer helped me book a room for my daughter and grandsons over the phone without any hassle. Thank you Jennifer for making a stressful situation less stressful!
Date of experience: November 13, 2023
No email confirmation of reservation, the room you book will not be what you get. I booked a King Pet Friendly room only to find out the day of arrival that my pets could not be accommodated. This company caused a no notice cancellation that cost nearly 300 and they don't care. If I could take a star from my 1 star rating I would. I'll be filling a complaint with BBB
Tip for consumers:
Shady
Date of experience: May 7, 2022
More interested in talking than listening. Had to tell him the date 4 times and location 3 and then had to repeat the address 3 times. It felt like he was doing another task while speaking with me.
Date of experience: May 11, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
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BookOnline