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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I didn't book the room my sister did I canceled the very next day. Long story short I never stayed at the hotel and they still took 280 out of my account times are hard I'll never book with them again!
Tip for consumers:
Never use this site to book rooms
Products used:
Book online.com
Date of experience: April 28, 2022
Rooms would sell out by the time I processed my card. Then it wouldn't process when I did get a room. I called the Reservation line and was done in 5 minutes. So just skip online and just call!
Date of experience: June 9, 2023
Had to make a reservation at the Last minute because of a Death in the Family. She was very Professional and extremely polite. She found a Suite. Can't Thank her enough.
Date of experience: March 31, 2023
I have booked numerous hotels and reservations and have NEVER had someone as efficient, helpful and effective as Cesar. You've got a "franchise player" working for you! He's an absolute gem.
Date of experience: August 31, 2023
Called to see if they had any rooms available. She gave me a good price and said I could make reservations on line and it could save me a little money.
Date of experience: September 1, 2023
My experience was horrible. Book a hotel with Best western Cypress Creek 7921 Lamar Pool, Biloxi, MS *******. Room305 was infested with bedbugs. Not only that I have not received a refund.
Date of experience: April 7, 2024
Jessica was very kind. I believe I might have contacted a 3rd party as opposed to the actual hotel. Either way, Jessica was helpful and we will see what happens.
Date of experience: September 6, 2023
Kaneshia was very helpful in helping me decide what I needed. She also answered all of my many questions, politely and informative. I look forward to my stay in April.
Date of experience: March 19, 2023
I was impressed with how quickly our reservation was completed. The customer service representative was courteous and effective. I could not have ask for better service and support.
Date of experience: March 3, 2024
Excellent I appreciated Eric kind voice and warm manner in which he took my reservation. He spoke clearly and at a comfortable rate to get the necessary information and he answered all my questions.
Date of experience: November 14, 2023
Good experience, looking forward to coming.in September...
Date of experience: August 8, 2024
Placed call to make reservation for friends travelling to the area...It all was smooth and was booked right away...Requested a handicapped accessible room...it too was granted...
Date of experience: December 22, 2023
1st attempt was not successful. I found out when I called reservations # b/c I had not received an email confirmation. 2nd attempt reservationist confirmed reservation but still no email confirmation. 3rd attempt Gio Marco redid the reservation and FINALLY it went through.
Date of experience: March 3, 2023
We booked a room online for a Fairfield Inn at a rate of $119.00. Book online did not disclose that they were charging an additional $50 + dollars for taxes and fees. We would have never booked this room knowing there would be that much in additional charges.
Tip for consumers:
Do not book through this company
Products used:
I have entered a dispute with my credit card company for the portion of the charge that was not disclosed.
Date of experience: June 13, 2022
I reserved and cancelled my reservation within a few minutes of realizing I was not on the Wyndham Rewards site. The reservation confirmation emphasized Free Cancellation, but I was charged the full amount of $1822. 33: they will give me no refund and they will give me no room (will not reinstate my reservation). I complained to Google about elevating any company with such a bad Better Business Bureau rating to the top of my search list as if it best matched my search.
Tip for consumers:
Avoid
Products used:
Wyndham Rewards
Date of experience: May 8, 2022
I was hitting dead ends trying to book a hotel that was pet friendly. I was afraid we were going to miss the wedding. Finally Giovanna was able to help us get a room and our older dogs can go
Date of experience: June 23, 2023
Thank you to Ashley for helping me out with my reservation. I have surgery this week and needed to make sure my husband and daughter would be take of. You made one of my hurdles today pleasant.
Date of experience: April 25, 2023
Not good at all customer service was very rude and disrespectful and just hung up the phone while I was talking. Was not actively listening at all. His tone was not good at all.
Date of experience: March 7, 2024
The system is very complicated you need a lot tech knowledge.
I can't believe that a company would even consider using the system l am sure you will loose lots business l will never use it again.
Date of experience: August 24, 2023
Neal was very friendly but businesslike. I was able to book my hotel reservations in minutes with all of my questions answered. Thank you!
Date of experience: May 6, 2024
Mioneshela, was wonderful in getting us a room in a short time! My mother is passing away and she really helped our accommodations pleasing! My family thanks you from the bottom of our heart!
Date of experience: April 24, 2023
Very professional, courteous and helpful. It's a busy time with graduation ceremonies going on and she found a room.
Date of experience: May 22, 2024
Amanda did a great job reserving a handicapped room for the Grandmother of the groom. Rest of the family is reserving their own rooms. Amanda did a great job with all aspects of the reservation.
Date of experience: March 4, 2024
Cesar continued to search for us a place to stay, even though a convention would be in town the same time we needed to be there, due to an appointment at Shands Hospital. He went above & beyond.
Date of experience: September 4, 2023
Michael was professional, helpful, kind and patient with me as I made reservations for an upcoming wedding. He explained everything thoroughly and made sure I was well taken care of.
Date of experience: September 8, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
