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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Jenny I. Did a fantastic job helping me book a late night last minute hotel after my flight cancellation. Ty Jenny for making a frustrating process effortless.
Date of experience: August 8, 2023
Rochelle had to answer all my questions and concerns ( we Travel with disabled teen) she did it with patience and sincerity. A pleasure to make this booking.
Date of experience: August 29, 2023
Knowledgeable, listened and answered all of my questions, was polite, pleasant and made sure my requests were accommodated. Excellent service. Thank you.
Date of experience: July 8, 2023
I really appreciate how Jennifer helped me book a room for my daughter and grandsons over the phone without any hassle. Thank you Jennifer for making a stressful situation less stressful!
Date of experience: November 13, 2023
No email confirmation of reservation, the room you book will not be what you get. I booked a King Pet Friendly room only to find out the day of arrival that my pets could not be accommodated. This company caused a no notice cancellation that cost nearly 300 and they don't care. If I could take a star from my 1 star rating I would. I'll be filling a complaint with BBB
Tip for consumers:
Shady
Date of experience: May 7, 2022
More interested in talking than listening. Had to tell him the date 4 times and location 3 and then had to repeat the address 3 times. It felt like he was doing another task while speaking with me.
Date of experience: May 11, 2023
I didn't book the room my sister did I canceled the very next day. Long story short I never stayed at the hotel and they still took 280 out of my account times are hard I'll never book with them again!
Tip for consumers:
Never use this site to book rooms
Products used:
Book online.com
Date of experience: April 28, 2022
Rooms would sell out by the time I processed my card. Then it wouldn't process when I did get a room. I called the Reservation line and was done in 5 minutes. So just skip online and just call!
Date of experience: June 9, 2023
Had to make a reservation at the Last minute because of a Death in the Family. She was very Professional and extremely polite. She found a Suite. Can't Thank her enough.
Date of experience: March 31, 2023
I have booked numerous hotels and reservations and have NEVER had someone as efficient, helpful and effective as Cesar. You've got a "franchise player" working for you! He's an absolute gem.
Date of experience: August 31, 2023
Called to see if they had any rooms available. She gave me a good price and said I could make reservations on line and it could save me a little money.
Date of experience: September 1, 2023
My experience was horrible. Book a hotel with Best western Cypress Creek 7921 Lamar Pool, Biloxi, MS *******. Room305 was infested with bedbugs. Not only that I have not received a refund.
Date of experience: April 7, 2024
Jessica was very kind. I believe I might have contacted a 3rd party as opposed to the actual hotel. Either way, Jessica was helpful and we will see what happens.
Date of experience: September 6, 2023
Kaneshia was very helpful in helping me decide what I needed. She also answered all of my many questions, politely and informative. I look forward to my stay in April.
Date of experience: March 19, 2023
I was impressed with how quickly our reservation was completed. The customer service representative was courteous and effective. I could not have ask for better service and support.
Date of experience: March 3, 2024
Excellent I appreciated Eric kind voice and warm manner in which he took my reservation. He spoke clearly and at a comfortable rate to get the necessary information and he answered all my questions.
Date of experience: November 14, 2023
Placed call to make reservation for friends travelling to the area...It all was smooth and was booked right away...Requested a handicapped accessible room...it too was granted...
Date of experience: December 22, 2023
1st attempt was not successful. I found out when I called reservations # b/c I had not received an email confirmation. 2nd attempt reservationist confirmed reservation but still no email confirmation. 3rd attempt Gio Marco redid the reservation and FINALLY it went through.
Date of experience: March 3, 2023
We booked a room online for a Fairfield Inn at a rate of $119.00. Book online did not disclose that they were charging an additional $50 + dollars for taxes and fees. We would have never booked this room knowing there would be that much in additional charges.
Tip for consumers:
Do not book through this company
Products used:
I have entered a dispute with my credit card company for the portion of the charge that was not disclosed.
Date of experience: June 13, 2022
I reserved and cancelled my reservation within a few minutes of realizing I was not on the Wyndham Rewards site. The reservation confirmation emphasized Free Cancellation, but I was charged the full amount of $1822. 33: they will give me no refund and they will give me no room (will not reinstate my reservation). I complained to Google about elevating any company with such a bad Better Business Bureau rating to the top of my search list as if it best matched my search.
Tip for consumers:
Avoid
Products used:
Wyndham Rewards
Date of experience: May 8, 2022
I was hitting dead ends trying to book a hotel that was pet friendly. I was afraid we were going to miss the wedding. Finally Giovanna was able to help us get a room and our older dogs can go
Date of experience: June 23, 2023
Thank you to Ashley for helping me out with my reservation. I have surgery this week and needed to make sure my husband and daughter would be take of. You made one of my hurdles today pleasant.
Date of experience: April 25, 2023
Not good at all customer service was very rude and disrespectful and just hung up the phone while I was talking. Was not actively listening at all. His tone was not good at all.
Date of experience: March 7, 2024
The system is very complicated you need a lot tech knowledge.
I can't believe that a company would even consider using the system l am sure you will loose lots business l will never use it again.
Date of experience: August 24, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
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