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I try to book directly with the hotel and their website had me thinking I was. I made an error on my dates and immediately contacted them to fix the mistake. They were argumentative. I insisted on speaking to a supervisor and was placed on hold and eventually hung up on. I called right back and had the very same experience! There is no customer service here! I would never use them!
Tip for consumers:
Don't do it!
Products used:
None!
Date of experience: May 18, 2022
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BookOnline has a rating of 4.6 stars from 4,666 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Very friendly. My flight got cancelled at midnight so needed a hotel. Alrhough alfeady 27 June, over.the phone.she explained.it was.for 26-27. I got to thr hotel and.they could not acxomodate me because the reservation waa made for the 27th (checkin after 3 pm)! So I had to go back and sleep at the airport as all.other hotels in the area were.booked! My flight isn't until 2pm! I should not incur this.charge!
Date of experience: June 27, 2023
I cannot believe how helpful Ada was and how patient she was at my asking questions, please put a letter of recommendation on her file for her professionalism, keep up the good work… Thank you Ada.
Date of experience: April 13, 2023
I was able to book this reservation directly with the hotel which I really appreciate. Robert was courteous, answered all my questions, and was efficient. All very much appreciated!
Date of experience: August 24, 2023
Carolyn was extremely nice and very helpful. I appreciate the convenience of not having to make several phone calls and figure out the distance and rate of each hotel.
Date of experience: April 15, 2023
I talked with Neil. He was very efficient and helpful. Took care of my booking with professionalism and speed. Thank you.
Date of experience: May 16, 2024
Our agent, Amanda did a great job, helping us navigate and locate a room at a great rate. Very happy with her professional demeanor. Explained everything thoroughly and look forward to staying there.
Date of experience: July 1, 2023
Awesome!
Patrick was efficient and helped me with another hotel since the one I wanted was booked!
Deserves a raise!🥰👍👍
Date of experience: April 22, 2024
Andro did a great job! Very pleasant & efficient w/ my booking! The initial place I was calling about was sold out. He was able to find another booking in the same town.
Date of experience: August 9, 2023
Andro Vincent, the person who helped me make my reservation was very proficient. He gave me the best deal the hotel had at the time, plus I received a valuable gift for two.
Date of experience: June 12, 2023
I wanted to know about onsite parking, costs etc. she looked up all info and gave me good pointers and suggested I call and confirm the info. Supplied the number.
Date of experience: January 23, 2024
Laparis is AWESOME.She was pleasant and helpful, answered MANY questions without being upset,was patient and thorough.Great customer service.She definitely can have our business again
Date of experience: January 24, 2023
First hotel we asked about was too much money. Adrian helped us find one that was close to where we needed to be and fit our budget. He was super helpful and we very much appreciate him.
Date of experience: December 27, 2023
I worked with Ada and Laura and both were great about finding a solution for a last minute, pet friendly, breakfast and specific location booking. Helpful, friendly, fast. Went above and beyond.
Date of experience: June 6, 2023
Nicole was SO helpful! Loved talking with her. She was so patient with me and really trying to make it a special time for us. I am so grateful I got her on the line
Date of experience: October 3, 2023
Jennifer grabbed us one of the last hotels in the area after the Nascar race was postponed. Checked in and it is so nice. Saved us a huge headache. Thank you, Jennifer!
Date of experience: August 6, 2023
Juan was very polite and helpful in looking for us a room in other Hotels. He made the reservation for us. Keep up the great work Juan. Thank you so much again for your service.
Date of experience: March 21, 2023
I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
Zolla was very courteous and thorough. Reviewed itinerary to ensure it was correct. Highly recommended
Date of experience: May 24, 2024
I needed to find a hotel that would allow by 20 year old daughter check in with a dog for a night! Joi did the research for me, called around to multiple hotels and made the booking process a breeze.
Date of experience: March 26, 2023
Very helpful after Expedia failed to complete the reservation
Date of experience: June 28, 2024
Used Bookonline, was misrepresented as Hilton website, went to cancel, totally given run around, told
No refund and by the way the $143 room charge was billed as $193 due to fees they had to pay Hilton. Complete ripoff, lousy customer service, never use this site.
Date of experience: January 26, 2022
She started with we have hotel room for 183 turned out to be 283 she says with taxes then we get billed in American dollars
We even told her we just got evacuated and she couldn't tell us the truth.
Date of experience: August 22, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
