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BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
She was very patient and made sure my problem was taken care of.
Fast and friendly service. She answered all my questions and was very helpful!
Brandon was great, helped me out, was very courteous and helpful. Wonderful service!
Promised two bottles of complimentary wine at check in, did not mention extra charges at the front desk for parking and pet fee. Also lied about our rewards points and membership discount.
Booking my hotel having a nice happy representative on the line made it easy. Excellent customer service. Keep up the good work Carla.
She was so happy and helpful. She made my experience a delight
Very friendly and knowledgeable. Knew what I needed and helped me quickly.
So helpful and made my reservation process fast and easy! Thank you!
Martin was friendly and efficient. He made sure he got the data in the system accurately
Lauren did a fine job and was friendly and cheerful—yet efficient.
Rommel did a really great job. He was quite knowledgeable and listened to what I needed and gave me the booking I needed
Helped me get the best rate and explained everything quickly and clearly.
Excellent service. Polite, quick, a real person not a robot
He was very helpful, quick and efficient! Professional and friendly manner
Angelica was very nice and professional. The transaction was quick and easy.
Pleasant attitude. Answered all questions. Very helpful.
Very pleasant gentleman on the phone. Handled everything efficiently and fast.
Excellent service. Knowledgeable responses to my questions.
I had trouble following directions and Tyler was very patient with me
Staff was awesome and very kind. This went a long way while escaping the storm devastation
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
