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Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
You can visualize see the smile in the voice! The rep jumped right in and remedied my reservation, has to be the quickest and most cordial one I've ever made!
Date of experience: November 7, 2023
Kim was very efficient, answering my questions in detail. She was very accommodating of our needs. She did an excellent job of getting us what we needed.
Date of experience: April 12, 2023
She was incredible! I had a complicated issue with many questions and she spent the time to address them ALL and was extremely patient and so pleasant.
Date of experience: June 18, 2023
Ricardo was very nice and polite and made my reservation very easy. He confirmed everything in detail just like the staff at the hotel does. Very pleased!
Date of experience: September 6, 2023
Kelsey was very efficient and direct. It was weird for me to make a reservation on a National network for such a small hotel so I was hesitant to give my card information.
Date of experience: May 20, 2023
Booking was easy and stress free with Rachel. She was attentive, polite and very patient searching for the best option for our family's needs. Can't wait for our trip to see our room.
Date of experience: July 14, 2023
Went above and beyond to help me find my reservation and stayed on the phone to provide me the number to call with booking questions. Very professional. Thank you for the great experience
Date of experience: March 19, 2023
I spoke with Felicia and she went above and beyond to find me a hotel near our venue in a safe area. She worked with my indecisiveness and was extremely patient and informative!
Date of experience: August 14, 2023
Hannah Grace was lovely to talk to and so helpful and very detailed making sure everything was correct! Explained things well! She deserves a raise! She did a fantastic job!
Date of experience: March 25, 2023
While I was unable to secure the reservation I was looking for, Ashley went above and beyond to help. I will keep trying to find something that works. Thanks again.
Date of experience: July 16, 2023
I called to advise that I would be in late between 10 & 10:30 pm. You disconnevted me without telling me you had my message. I called back & I was disconnected again.
Date of experience: March 15, 2024
Are 2 unsuccessful attempts I was helped my Amy who was super accommodating and personable and efficient with taking care of all my questions. She was so competent and upbeat
Date of experience: March 4, 2023
My experience speaking with Jesus was very professional. He answered my questions with knowledge and respect. I was glad to book my reservation.
Thank you Jesus
Date of experience: January 22, 2024
The problem is the best Western even though I called them and talk to Adrian at 12:07 AM and thought I had a reservation when I got there they said I did not. And I said when they told me that they had one room left so you screwed up you get me a room somewhere else we don't do that, not to mention the fact the room was $274 that is highway robbery and thievery.
Date of experience: June 5, 2023
Joyce was very nice and professional! Made booking over the phone quick and easy for us! Thanks again!
Date of experience: April 22, 2024
Sold us a reservation at a hotel and when we arrived the hotel had no rooms, they stated they received a call from BookOnline asking for a room for us and they told BookOnline they had no rooms but BookOnline sold us the reservation anyway. We wasted cab fare traveling to the hotel and still had to find another hotel. So far, have not received our money back. Stay away from this service.
Date of experience: April 5, 2022
I was treated with respect. Everything was explained thoroughly and any questions I had were addressed patiently. It was definitely a positive experience
Date of experience: May 11, 2023
I called the hotel for a last-minute reservation. Jeromme helped me and was great. Very knowledgable and was able to answer all my questions.
We look forward to our upcoming visit.
Date of experience: August 31, 2023
I am having a hard time can someone please call me so I can make a reservation the lady that was helping me wS amazing I had problems afterwards I am trying to make a reservation and I don't know what number to call please I wish I could talk to the person I was talking to her name was Jamie she was very helpful but we were having a lot of other problems just please call me and as soon as Possible please
Date of experience: June 1, 2023
I needed to book a hotel quick for me and my family late night and Heather, the attendant, talked to me through it and found a hotel near us. She was very attentive and sweet.
Date of experience: August 30, 2023
He was very kind and enthusiastic! The reservation process was easy and quick. He made sure I received the discounts I qualified for and even thanked me for my work as a teacher.
Date of experience: December 29, 2023
The woman that helped me went above and beyond to search for hotels for the weekend my family wanted, which was not easy! She was very helpful and pleasant to talk to.
Date of experience: April 7, 2023
The person I spoke with on the phone this morning was very knowledgeable very helpful and very kind. She deserves both the beauty box and the wine gift sets plus a raise.
Date of experience: July 24, 2023
Edwin was absolutely Very helpful & courteous! Handled it all professionally with a a tad bit of humor & a joy to talk with. Looking forward to our stay. Thank You Edwin.
Date of experience: June 2, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
