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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,666 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
He was very kind and enthusiastic! The reservation process was easy and quick. He made sure I received the discounts I qualified for and even thanked me for my work as a teacher.
Date of experience: December 29, 2023
The woman that helped me went above and beyond to search for hotels for the weekend my family wanted, which was not easy! She was very helpful and pleasant to talk to.
Date of experience: April 7, 2023
The person I spoke with on the phone this morning was very knowledgeable very helpful and very kind. She deserves both the beauty box and the wine gift sets plus a raise.
Date of experience: July 24, 2023
Edwin was absolutely Very helpful & courteous! Handled it all professionally with a a tad bit of humor & a joy to talk with. Looking forward to our stay. Thank You Edwin.
Date of experience: June 2, 2023
I spoke with Jamie. She was very friendly, pleasant, and showed concern in helping me to find what I was looking for in a hotel. She is good at what she does.
Date of experience: June 7, 2023
Very rude and unprofessional. I asked her to verify the address of hotel to ensure she was booking me at the correct hotel. She ignored my question and asked me what date I'd like to book for
Date of experience: August 19, 2023
Rose was very helpful in us securing a hotel late in the day. Our son had been injured and was in the hospital in Wisconsin. We had driven from Michigan and desperately need a room. Thank you.
Date of experience: September 2, 2023
Short and sweet and to the point. Very friendly and helpful. 10/10
Date of experience: June 25, 2024
The customer service personnel that assisted with my booking was excellent and willing to clarify my questions. She made the booking super easy and straightforward
Date of experience: December 20, 2023
The who took my reservations went above and beyond. Took my preferences and gave me the best advice. If my business needed customer service I would definitely hire her.
Date of experience: May 12, 2023
The lady that was helping me with my reservation was friendly, courteous, helpful, and happy. How many people do we talk to today that are happy? This lady was.
Date of experience: March 28, 2023
Representative could not provide me with information regarding medical price through medical center. Stated if they transferred me to front desk they would just send me back to him.
Date of experience: June 16, 2023
I always have a great experience when I make reservations. I spoke with John and he was quick, thorough, and hospitable. I received a confirmation email swiftly.
Date of experience: December 30, 2023
I was rattled and confused when I spoke with Val. He was a very kind and caring individual. My reservation was worked out and everything went well thanks to Val! Excellent service!
Val Rocks!
Date of experience: March 20, 2023
Booked thinking I was on hotels main site, got redirected here. Never got a confirmation email and realized it wasnt hotel site. Cancelled more than two weeks in advance and rebooked on the correct site. Trying to get a refund, and cant get ahold of anyone- only an automated machine.
Date of experience: June 29, 2022
I received excelent service from Nirdaly. She was very calm when I made mistakes with credit card information more than once. It was a pleasure to have her asisting me.
Date of experience: February 5, 2024
I had a room then hung up on before credit card information was given. Called again, hung up on. Called again and was told nothing was available within five minutes of the first call.
Date of experience: July 17, 2023
I called to book a reservation. I was having difficulty getting my credit cards to go through. Lindsay was very calm and reassuring and fix everything for me and got my reservation just perfect.
Date of experience: March 26, 2023
By far the best help I've ever received in person or online for assisting me in finding the best rate and location for my stay. Extremely friendly and personable. Very appreciative for Cheryl's help.
Date of experience: March 28, 2023
Service was excellent and polite, simple booking process.
Date of experience: June 26, 2024
Miguel was very knowledgeable and helpful. He did his best in trying to make sure that I got the best rate possible.
Date of experience: April 13, 2024
Spoke over the phone with Omar and he was very detailed with my questions and very kind! I work in customer service and take pride in it, and I truly believe he did an amazing job!
Date of experience: August 2, 2023
I was looking for something specific and it was a longshot on being available. She did her best, even if what I was looking for was sold out. Maybe next time!
Date of experience: May 26, 2023
Very informative
Guided me in the right direction
Was very clear with what room I was paying for and how much it would be.
Clear with check in and check out.
10/10
Date of experience: December 16, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
