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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Amanda was very helpful in helping me with my reservation. She was very patient with me and helped me make the right decision concerning the room that my wife and I wanted for our stay.
Date of experience: June 26, 2023
Don was a very nice person with a lot of patience. I didn't get the room on the first floor that I wanted but that is ok. I can live with that. Thank you Don!
Date of experience: July 5, 2023
Michael's detail explanation on the hotel details help me make my selection and selecting The Plaza Hotel at the casino to stay at when visiting Las Vegas. Thank you so much for your help
Date of experience: February 28, 2023
He was very helpful and patient and I could understand him pretty good and I thank him for being so patient with me and helping me get my reservations I hope I could talk to him again when I am making new reservations
Date of experience: February 25, 2023
I was told I was paying $134 for one night but was charged $178. When I called back I was told $134 didn't include taxes or fees. It would have been nice to know the total charges.
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2023
Person didn't even let me finish my question or tell her what I was trying to complete before she just transferred me to an automated system that hung up after I said I didn't have a reservation.
Date of experience: December 26, 2023
Ariel is a yes when it comes to helping customers and has alot of kind patience. Very smart and intelligent, understanding. Because of Ariel I feel confident in my upcoming stay as well as the intent of future bookings. Ariel has help me find several locations that I truly needed for upcoming hotel stays at Aloft. I will tell the 2 directors that I know and inform them about this hotel, all because of Ariel. The education Ariel has provided about Esa dogs and dogs in general has been very helpful and understanding. The time Ariel has taken on this call is worth every penny. Or better yet priceless as the saying goes. I will tell the dance studio and families that this is the place to go. Thank you Ariel for your time and patience. Your deserve a $10.00 raise and employee of the month! We need more people in the world like Ariel! I wish all call agents were trained to be as kind, understanding, knowledgeable about the hotels, patience and professional like Ariel! Thank you, have a wonderful day #BookOnline
Date of experience: March 30, 2023
I was lied to about my reservation I was bookin late after 12 midnight she said are check out would be on Sunday the 5th and that was a lie and we was suppose to get wine that was a lie also
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2023
Nirdaly was amazing and quick. She made sure to accommodate me with everything I was requesting. I appreciate her assistance in helping me book my stay.
Date of experience: January 17, 2024
This business is a scam. Do not do business with this company. They do not know how to make accurate reservations and they made a lot of mistakes. The it was very difficult for me to cancel my reservation and get my refund.
Date of experience: July 19, 2022
Agent was pleasant and she took care of my needs. She answered my questions professionally. She was thorough in explaining the extra charges beyond the room rate.
Date of experience: March 3, 2023
Rebecca help me find a place right off the freeway from my husband who was traveling. She was very kind and thorough and help me find a good price for the hotel.
Date of experience: January 29, 2023
Very easy to call and book, the process was easy. Confirmation easy and you get to choose a free gift for booking. The room was very clean. I'm happy I booked direct.
Date of experience: March 1, 2023
Excellent. She answered promptly and clearly, she gave me the best price including available discounts without being asked and she was friendly and professional.
Date of experience: March 29, 2023
Paola was extremely helpful when I was stranded at the airport (with everyone else racing to find hotels) & called to see if there was anything in the area. She found me the last room in the area!
Date of experience: June 26, 2023
Rowena was knowledgeable regarding the booking procedure. Her English was good and she was patient when asked to repeat. She was also patient when waiting for me to enter the payment information.
Date of experience: November 26, 2023
New to the job and it's understandable. He did everything great and was very patient and thorough.
He will do great things to hopefully move up in the company
Date of experience: May 17, 2023
My hotel booking agent was very knowledgeable and very helpful in booking my room, and also securing a great price for my stay.
Thank you so much! Great job!
Date of experience: July 22, 2023
I was looking to stay at a hotel and my charge was originally about $170, but when charged to my account it was around $253. I am in the process of disputing the transaction with both my bank and the booking website, however, so far not so great. BUYER BEWARE.
Tip for consumers:
That you may not be charged what was originally agreed upon.
Products used:
It was for a hotel rental.
Date of experience: November 15, 2022
Poor. He would ask a question and as I gave the answer… he would talk over me. Causing me to repeat. Then he gave me the wrong number to the hotel to verify availability as shown on website.
Date of experience: July 24, 2023
After waiting twice 20 minutes to make a reservation at Marriott phone number I called the Charleston's Marriott number and was there was a problem with the computer accepting my M number. A direct call to the Charleson Marriott a lovely lady made my reservation. NYGEAMA was very efficient and pleasant to talk to. I know many people love Marriott and would not like to have to wait so long on the phone. My Acct number is *******. Thank you and NYGEAMA for making this a happy ending reservation.
Date of experience: January 18, 2023
I called before. Second call with you. I need to cancel the reservation due to death in family. I need you to cancel the reservation & credit my charge account.
Date of experience: December 20, 2023
Amazing service! Her explanation of the booking was easy and the secure payment feature was great. It was the first time I used that type of service. She made it easy. Very friendly and knowledgeable
Date of experience: June 17, 2023
She was awesome! While booking a room, it was snatched up, and she went right back at it.
She found one and I'm in it right now. I was so fatigued and am so thankful to her.
Date of experience: July 13, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Allison, we’re sorry you had that experience. We structure our site in a way that all costs are fully disclosed on the checkout page after all dynamic variables (room type, person count, number of nights, etc...) have been selected. After this step has been completed BookOnline discloses all costs clearly on the checkout page and we require every customer to click an open box agreeing to the pricing, terms, and cancellation policy associated with their reservation. Bookonline.com will not allow a customer to move forward and complete the checkout process without agreeing to the pricing, terms, and cancellation policy. With that being said, customer satisfaction is our priority, and we would like to help. Please provide us with any documentation to support your complaints above, as we have not been able to find this behavior on any reservations. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you
BookOnline