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As stated in previous comments, my fees/taxes were almost $100 more than what I could have booked through the hotel. On top of that the hotel allows for cancellations and Bookonline.com does not. There was no breakdown of fees, so when I saw the bill later I thought there must be an error because the taxes and fees were over 75% of what my nightly rate was! The booking was $144/night and the taxes/fees were $108/night! Through Marriot directly the taxes/fees would have been $13/night at most. I've tried getting in touch with customer service several times, but keep getting the same robot generic response back. The only reason I'm writing a review here (First review I've written ever maybe) is because I've seen them respond to some of the poor reviews given here. I'd like to recover my almost $800 extra I spent on this 8 day booking. DON'T BOOK HERE. There are plenty of better options.
Date of experience: November 7, 2022
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BookOnline has a rating of 4.6 stars from 4,665 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
I called before. Second call with you. I need to cancel the reservation due to death in family. I need you to cancel the reservation & credit my charge account.
Date of experience: December 20, 2023
Amazing service! Her explanation of the booking was easy and the secure payment feature was great. It was the first time I used that type of service. She made it easy. Very friendly and knowledgeable
Date of experience: June 17, 2023
She was awesome! While booking a room, it was snatched up, and she went right back at it.
She found one and I'm in it right now. I was so fatigued and am so thankful to her.
Date of experience: July 13, 2023
I was lied too I asked if this person worked for the hotel and was told yes
I asked for a room with jacuzzi tub and this hotel does not have them
Date of experience: May 17, 2024
Nadine was pleasant to work with and took time to respond to my request to find the distance to a local restaurant! Really appreciated her time and helpfulness!
Date of experience: April 6, 2023
Cell and truck phone connect was not so great and we lost connection during the call. Called back on different cell phone and issue was fixed and reserved the room we needed.
Date of experience: April 19, 2023
Spoke with Lynese. She looked far and wide to find us an accessible room for two nights in or near Stratford ON. SUCCESS. Her effort, and thoughfulness are greatly appreciated
Date of experience: February 20, 2023
I needed a handicapped accessible room with 2 beds. She searched and came up with a room in the hotel I requested for the date I requested. She was diligent in her searching. I appreciated that
Date of experience: April 17, 2023
I tried to do it on line but had problem since I didn't know my Best Western rewards # so I called. Niome hope I spelled right helped me and made my reservation.
Date of experience: January 12, 2024
Jennifer was very helpful on the phone, but she said she was giving me a number to the front desk of the hotel I was calling for, but it was to a national reservation desk.
Date of experience: April 10, 2023
I was told the total for 2 rooms would be $420.I am now being charged $250 twice, which I did not agree to. This is a stealing scam.
Date of experience: April 8, 2024
Catherine was wonderful. She explained everything she was doing and reassured me that everything was secure. The process was fast and easy. Thank you for your great customer service.
Date of experience: August 11, 2023
Holiday weekend...totally crazy finding a room. Edgar answered my call kindly and promptly. He helped me find a room on a busy holiday weekend, and he found a nice room within my budget!
Date of experience: May 27, 2023
Erica was very professional and very kind! Although our conversation was not long, she was very patient with me and made the whole call very quick and easy!
Date of experience: November 13, 2023
Courteous, knowledgeable, and helpful. Couldn't beat the deal that I have as part of a military discount organization. Tried very hard at least four times.
Date of experience: March 14, 2024
I called to get a room that was needed asap and my experience was quick, professional, and she was very knowledgeable. She wanted to help me and she did just that.
Date of experience: August 17, 2023
I spoke to Joi and she was so nice and helpful. You are lucky to have such a wonderful associate. I hope I get her the next time I need your services. I wish all my employees were as great as she is.
Date of experience: March 28, 2023
I was on a different website and it was telling me it was sold out. I decided to call BookOnline instead and Lindsey got me booked in a room in less than 5 minutes! It was quick and easy.
Date of experience: March 4, 2024
The rep was quite helpful and professional. The call dropped during the booking and he called me right back and was quite apologetic about the dropped call.
Date of experience: February 28, 2023
Our vacation ended very messy. Traveling with three adults and 3 kiddos 5 and under. Our flight was canceled and rebooked. Then canceled again. Alejandro helped up secure a hotel room just in tim.
Date of experience: March 9, 2024
I booked last minute on bookonline.com for a room in Chandler az for 157.00. I never heard of the website before so that should have been a clue but I was in a hurry.
When I checked my account i was over charged 100.00. I called the 800 number but kept getting the automated voice saying i needed to talk to the hotel directly. I spent 20 minutes trying to reach someone at the site to no avail. Finally i had to call my bank to get my 100.00 back. The website is a sham fraud and a few other words. Use Priceline or something like that and you wont have any problems.
Do not do not do not use the website. If I could give negative stars I would.
Tip for consumers:
Do not use bookonline.com
Products used:
Online booking service
Date of experience: March 31, 2022
The hotel Comfort Inn in Kanab UT was out of rooms when I called but suggested I try to reserve one online. I was directed to BookOnline.com. The room rate was given as $119. That is average for them - I stay there frequently. When I received the cc charge it was $167.92. I immediately assumed there was an error. When I called, an automated voice asked if I needed a receipt. It was emailed promptly & it showed the "fee" at $48.92 to be "resort" fees, "cleaning" fees & their fee. RIP OFF!
Date of experience: March 19, 2022
I was blessed to have gotten this youngman his calm demeanor was pleasant and reassuring. I got my room and I'll recommend him to anyone that's booking. Thank you Aleph
Date of experience: June 27, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
