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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Caesar is a G. Great help, very nice, helped me get the room I want at a great price.
Date of experience: June 18, 2024
They doubled the cost of our booking calling it booking fees. Our room was $93/night and they removed $198 from our account. Shame on Laquinta for using bookonline.com
Date of experience: August 14, 2023
I thought I was booking on the actual hotels webpage. Bookonline scams you by appearing to be the actual hotel. Once I got to the hotel, Bookonline had double booked me using my credit card and changed my name. They first charged $300+ in fees but did this twice. In other words, they booked my for the same hotel for the same exact nights under two different names and charged me over $1100. I challenged through my CC company and Bookonline would not take the charges off. I disputed it with Bookonline and the company that handles their disputes claims by screwed customers and terminated their agreement with them obviously due to being a SCAM. Both times I tried to file a claim the Bookonline rep could not speak English and had barking dogs and crying children in the background. Don't walk away from Bookonline, RUN!
Date of experience: April 8, 2022
She was efficient helpful courteous and timely a very pleasant experience appreciate being able to talk to a really good reservationist on the phone and with really no wait time very pleased with BM
Date of experience: October 6, 2023
She answered the phone and even though I wasn't calling for a reservation she still gave me the information I needed. I was able to get my question answered right away.
Date of experience: August 8, 2023
III was so tired weñt from hotels to hotels but you really showed love and helped me thank you so much their are still good people in the world thank you
Date of experience: March 3, 2023
Alejandro was able to book two rooms with last minute notice by phone. Impressed with efficiency and ease of booking.
Date of experience: March 29, 2024
Amanda's voice was wholesome. She was also thorough and knowledgeable. The only improvement that I would recommend is that she mention the potential cancelation fees before taking the credit card.
Date of experience: December 5, 2023
Found me a hotel with a room when most were booked! Shanell was wonderful and very helpful great personality!
Date of experience: April 19, 2024
I got through very quickly to the mariott resort in wailea and ezekiel walked me through the reservation effortlessly. A pleasure to work with him as he was pleasant, knowledgeable, and efficient
Date of experience: July 24, 2023
Great customer support person. So friendly and helpful
Date of experience: June 21, 2024
So up in Cottonwood there is a thing called Thunder Valley Rally I called I talked to her she got me in as she's telling me there are other people trying to book that room at the same time and she got me booked got me hooked up with a room with two queen size beds she was very polite very friendly very helpful and on top of that she got me the room when you know there's two rooms left and she did it for me great job she was very good great experience thank you again for getting me the room
Date of experience: August 31, 2023
Sarah was extremely helpful! She got me a good deal and was patient as we figured out details.
Date of experience: June 4, 2024
Called to check if there were any rooms in the ground level since my mother can't do stairs very well. Was transferred to a recording.
Date of experience: March 25, 2024
After I booked my reservation, my credit card was charged twice (two rooms). Is there anyway I can be charged for the one room that I reserved? Reservation # H*******.
Date of experience: March 24, 2023
The reservationist with whom I spoke was pleasant courteous and knowledgeable. I was able to make my reservation easily and my confirmation was sent promptly
Date of experience: January 25, 2024
I was shocked when I saw the fees charged by BookOnline.
I tough it was a deposit or something but after a quick google search, I found out that it's real fees. It's almost 50% of the value of the room!
I cancelled the reservation switftly.
Date of experience: November 24, 2022
Was able to answer all my question and was very pleasant to work with!
Date of experience: June 20, 2024
The agent was very courteous and patient. She did exactly what I asked her to do and the only reason I didn't book was that I was given a comped stay at a different property
Date of experience: June 30, 2023
I couldn't find a hotel in a beach community during a busy summer weekend. Carol was about to find me a hotel that was a one - minute walk from my location of interest for a great rate.
Date of experience: May 26, 2023
Absolute scam. Thought I was booking through Hyatt and the price was $1,500. Then realized I was charged $550 for tax and reservation fees that didn't show up when I was booking. I called and when asked why I was calling I said cancel. They immediately cancelled my reservation without any sort of confirmation and won't give me my money back. I called multiple times and they won't help me. I asked for supervisor and they wouldn't help me. What a horrible experience. Avoid at all costs, they literally stole my money.
Tip for consumers:
Horrible. Scam. Avoid.
Date of experience: September 13, 2022
Jose was very helpful and understandable. Not so much for reservation desk in middleburg florida. I may be calling back to speak to Jose because he was so helpful.
Date of experience: September 27, 2023
The lady named Fawn was well spoken and efficient. I called the Hard Rock Hotel and couldn't understand what the man was saying. Fawn did a very good job
Date of experience: March 22, 2023
I called to book a hotel and it was booked up Rodrick was great help in finding a hotel close to the church that I needed to be at and tried to help save me some money as well!
Date of experience: March 26, 2023
Hung up on me when I was disputing the room rates. Online is quoted $400, on phone was told price would be over $1153. When I questioned the difference, was told to book online and HUNG UP!
Date of experience: January 23, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Andy, we are sorry you had this experience. Just like when you book through a hotel directly, BookOnline must charge its customers for all applicable taxes, including any hotel taxes. Additionally, by charging a service fee for all of its reservations, we are able to offer 24/7 customer support and operate as an independent travel network. BookOnline conspicuously discloses all fees and taxes on its checkout summary webpage. If you reserved a non-refundable hotel room, we clearly display that information on the checkout summary page as well. Despite our transparency, we remain concerned about your experience. Please send us a private message with your reservation information used at the time of purchase and we will respond with the next steps.
BookOnline