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BookOnline has a rating of 4.5 stars from 4,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
My husband made a reservation months ago, but had issues when he arrived. They only had $1,200 a night suites available. While my husband was at registration trying to reserve a cheaper room, I called and spoke with Vanessa. She was able to book him a reservation for 3 nights at the Cosmopolitan. My hubby was able to walk over and check in immediately. After a long flight, finding a reasonably priced room was a relief.
I mistakenly booked a hotel room on this website and paid in full at the time of booking. When I checked out of the hotel 3 nights later I was told that my payment had not been received and that I needed to pay for my stay with another credit card. I have filed a complaint with the Better Business Bureau.
Excellent she was extremely helpful and found exactly what I needed
Ricardo was very helpful. Looking forward to our stay.
Tyler was fast and got it taken care of expeditiously!
Nice. Felix is bilingual, that helps for a better understanding.
Could not appreciate Joyce pleasant and helpful attitude.
Alexandre was helpful and answered every question I had about acquiring a hotel on late notice.
Agent was very nice and helpful. I think she did a good job with the reservation.
Mildred was very knowledgeable and professional,?Solved my problems quickly. Great job….
The lady was very helpful and great customer service.
Extremely helpful! Great customer service. Worked to make sure all my needs were taken care of.
Excellent, professional, courteous and sense of humor too! Thank you Tyler
She was quick, concise and made the reservation process seamless!
He was quick precise and very kind. Stop asking me to spend more time with this.
Pleasant tone helpful an effective.could do business with her again.
Tyler was very polite & well-spoken.
A quality I really appreciated!
Good listener, fast thinking, polite, great voice, professional
The person I spoke to did a great job and helped me in making my reservation.
Made my reservation quickly and accurately in very little time.
Ebony helped me book my reservation and was an absolute pleasure to speak with.
Tyler was very helpful and met my requests! Very polite!
Very helpful and courteous staff person. Thank you for your assistance.
Very patient and helpful. Stayed with me til problem was resolved.
Gain trust and grow your business with customer reviews.
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
