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I booked this reservation thinking I was booking it through the hotel's website. Upon realizing the rates I was paying were much higher than the hotel's actual rates and that I needed to make an adjustment to the dates, I cancelled this within 48 hours of booking. The policy said the cancellation and refund was subject to the hotel's cancellation policy. They refused to issue any refund for a booking that is 5 months out. This is a horrible business practice and very misleading to the customer. The confirmation itself says "Free Cancellation" which seems synonymous with a refundable reservation. I have never had such an unpleasant experience and will never use this again.
Date of experience: June 14, 2022
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
I needed a place to stay and every hotel I called was booked but victor found me a couple places that still had rooms and even fount me a discount
Date of experience: April 16, 2024
Agent was pleasant,knowledgeable and helpful. Will use this agency again for future hotel reservations.
Date of experience: April 24, 2024
Edgar was very helpful and quick to assist me with my room reservations. I greatly appreciate it.
Thank you so much.
Date of experience: April 24, 2024
Answer the phone very professional and gave quick and direct answers to all my questions.
Great job.
Date of experience: March 8, 2024
I received excellent customer service from booking thru check in. My suite was clean and immaculate. I highly recommend.
Date of experience: January 23, 2024
Called to ask a questions about room choices. Adrian Exceeds my expectations! Helpful kind
Wished me a happy thanksgiving! Great customer service!
Date of experience: November 23, 2023
Excellent rep! Very polite and helpful, kind on the phone and helped me when I was having phone issues
Date of experience: April 15, 2024
We are traveling to a wedding with blocked rooms at the hotel and reserving our room took less than 3 minutes. Very fast and convenient.
Date of experience: April 1, 2023
Zoila was extremely helpful and pleasant and professional. She worked to get me the best hotel room rates available. That is much appreciated!
Date of experience: September 20, 2023
The operator was very pleasant and polite. He helpfully guided me straight through the process in less than 10 minutes start to finish.
Date of experience: October 14, 2023
He was very efficient.
Good job. I looked online first and then made the phone call. Booked the room for one night only.
Thanks
Date of experience: July 7, 2023
Cachet Renee was an amazing receptionist! She was very helpful with my booking! Hope in the future she's available to assist me again!
Date of experience: September 29, 2023
Looked like Hotel website. They charges me $144 tax & Recovery fee for a 230 room. $384 for one nite. Do Not use this company!
Date of experience: May 30, 2023
Maya is very helpful for our needs. My husband is handicap (wheelchair bound due to stroke) and we need an accessible room with a roll in shower.
Date of experience: July 25, 2023
This young man was polite and knowledgeable. He helped me find a place I could afford, near the medical office where my appointment was
Date of experience: June 12, 2023
Christa was kind and succinct when helping book my stay, she graciously stayed on the line with me while we waited for my card process.
Date of experience: February 6, 2023
Matt was so helpful and patient with me while I got all my information. He is definitely a person that like to help people. Thank you Matt
Date of experience: May 14, 2023
Answered the call with mad disrespect, followed by rudeness and poor lack of info, also did not tell me right information and hung up in my face
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
Thank you to Grace for providing superior customer service. As a sales manager I appreciate this level of support and preach it to my team.
Date of experience: September 6, 2023
Helpful and easy to work with she detailed my requirements as I stated them repeated each atom back to me slight language barrier but worked fine.
Date of experience: September 8, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
