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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Alonso took the time to assist me in helping my parents. He has patients and even help with a discount. Thank you Alonso!
Date of experience: May 24, 2023
Ashley listened closely to what I needed for my reservation and clearly confirmed all part of it.
What a relief!
Thanks again, Victoria
Date of experience: March 5, 2023
Top notch the gentleman did a super job assisting me in getting a room booked for my business trip. Very knowledgeable and polite!
Date of experience: April 28, 2023
What excessive fees they charge. I am trying to get a refund, but not looking good. I emailed two times and no response.
Date of experience: April 28, 2023
Needed a place really quick and wanted to solve the problem driving. Was booked four nights at a great rate within 6 minutes.
Date of experience: May 19, 2023
Very patient and helpful. Made sure I understood every thing. I do wear hearing aids going through Bluetooth on my phone! Excellent service!
Date of experience: July 25, 2023
RJ was very nice and friendly. She helped us book a different hotel room when the one we wanted was booked. SO helpful!
Date of experience: May 30, 2023
Ashley was very nice & helpful. Also patient, knowledgeable and professional as was Eric who I spoke to a couple of days earlier!
Date of experience: January 22, 2023
Cory did an amazing job and I will recommend this service to my friends and family. Highly satisfied the way he helped us.
Date of experience: August 4, 2023
Very pleasant Christa actually listened to why I was coming to St. Louis and helped me get the best rate for my stay
Date of experience: January 29, 2023
She was very professional and polite. She booked my room pretty quick. I will call back in near future to book with her
Date of experience: June 12, 2023
The gentleman booking my hotel reservation was very polite, patient and helpful. He made every effort to ensure all information was correct.
Date of experience: July 1, 2023
As always I am taken care of at the sleep inn in hennessey ok. Thank you and keep up the great work!
Date of experience: April 20, 2023
Juan did his best to line us up with another property when the hotel I picked was booked. He was very conscientious!
Date of experience: July 21, 2023
Easy, quick, efficient.
She also added a human factor to the conversation and was not strictly business.
Completed the call feeling good.
Date of experience: August 1, 2023
Rafael was very pleasant & professional. His instructions were very clear. I appreciate when an online service comes with a real person!
Date of experience: March 22, 2023
Tanya was very helpful getting me a reservation for a busy date in Lebanon. Quite courteous and I would hire her myself.
Date of experience: February 1, 2023
Rochelle was patient, kind and very knowledgeable.
She provided an amazing service and helped us book our first Great Wolf Lodge experience
Date of experience: August 10, 2023
Victor was amazingly helpful, friendly, patient! I would call him again for assistance! Thank you! I'd give him the top rating possible!
Date of experience: June 12, 2023
Woman continues hanging up on me (it was same woman) as I finally got through to someone else and completely different experience
Date of experience: May 8, 2023
Amber was so helpful in answering my questions and trying to get our group a low rate in the area. Very personable!
Date of experience: August 15, 2023
The price they advertised was 59.00 but it costs 129.00 plus 52.00 because "looks like someone just grabbed the last $59.00 room"
Date of experience: May 9, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Robert, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you
BookOnline