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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Matt was so helpful and patient with me while I got all my information. He is definitely a person that like to help people. Thank you Matt
Date of experience: May 14, 2023
Maya is very helpful for our needs. My husband is handicap (wheelchair bound due to stroke) and we need an accessible room with a roll in shower.
Date of experience: July 25, 2023
The operator was very pleasant and polite. He helpfully guided me straight through the process in less than 10 minutes start to finish.
Date of experience: October 14, 2023
Called to ask a questions about room choices. Adrian Exceeds my expectations! Helpful kind
Wished me a happy thanksgiving! Great customer service!
Date of experience: November 23, 2023
Answered the call with mad disrespect, followed by rudeness and poor lack of info, also did not tell me right information and hung up in my face
* BookOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2023
Zoila was extremely helpful and pleasant and professional. She worked to get me the best hotel room rates available. That is much appreciated!
Date of experience: September 20, 2023
Looked like Hotel website. They charges me $144 tax & Recovery fee for a 230 room. $384 for one nite. Do Not use this company!
Date of experience: May 30, 2023
We are traveling to a wedding with blocked rooms at the hotel and reserving our room took less than 3 minutes. Very fast and convenient.
Date of experience: April 1, 2023
Thank you to Grace for providing superior customer service. As a sales manager I appreciate this level of support and preach it to my team.
Date of experience: September 6, 2023
Helpful and easy to work with she detailed my requirements as I stated them repeated each atom back to me slight language barrier but worked fine.
Date of experience: September 8, 2023
Christa was kind and succinct when helping book my stay, she graciously stayed on the line with me while we waited for my card process.
Date of experience: February 6, 2023
This young man was polite and knowledgeable. He helped me find a place I could afford, near the medical office where my appointment was
Date of experience: June 12, 2023
Cory did an amazing job and I will recommend this service to my friends and family. Highly satisfied the way he helped us.
Date of experience: August 4, 2023
Very patient and helpful. Made sure I understood every thing. I do wear hearing aids going through Bluetooth on my phone! Excellent service!
Date of experience: July 25, 2023
Needed a place really quick and wanted to solve the problem driving. Was booked four nights at a great rate within 6 minutes.
Date of experience: May 19, 2023
Top notch the gentleman did a super job assisting me in getting a room booked for my business trip. Very knowledgeable and polite!
Date of experience: April 28, 2023
What excessive fees they charge. I am trying to get a refund, but not looking good. I emailed two times and no response.
Date of experience: April 28, 2023
Ashley was very nice & helpful. Also patient, knowledgeable and professional as was Eric who I spoke to a couple of days earlier!
Date of experience: January 22, 2023
Alonso took the time to assist me in helping my parents. He has patients and even help with a discount. Thank you Alonso!
Date of experience: May 24, 2023
Very pleasant Christa actually listened to why I was coming to St. Louis and helped me get the best rate for my stay
Date of experience: January 29, 2023
RJ was very nice and friendly. She helped us book a different hotel room when the one we wanted was booked. SO helpful!
Date of experience: May 30, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
