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Do not use this site. We thought we were on the actual hotel's site but were not and were literally charged hundreds of dollars over the room rate and we an elles about two minutes after making the reservation. And our credit card company would not give us our money back
Tip for consumers:
Make sure you are on a legit honorable website before booking.
Products used:
We purchased directly through the hotel's actual website despite our unsuccessful attempt for a refund.
Date of experience: July 7, 2022
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
The fairfield we wanted to reserve for thus evening was fully booked but
Carolyn was awesome in helping us find a room!
Date of experience: March 31, 2023
I spoke with Laura, she was awesome!
I love the privacy of not giving your credit card # to a total stranger.
Date of experience: September 8, 2023
She was professional, efficient, and pleasant to work with. So very helpful! She's a great employee, you are lucky to have her!
Date of experience: August 29, 2023
Brandon was nice and fast. Very professional. He spoke clearly and articulately. I would seek to have him help again if necessary.
Date of experience: June 20, 2023
Arlene was incredibly helpful and patient. She walked me through booking with ease and made sure all of my requirements were met.
Date of experience: March 21, 2023
She was very personable and efficient. I can't ask for more when making reservations for a necessary stay away from home.
Date of experience: October 8, 2023
Edgar made this so smooth and easy. He was polite and efficient. It's so good to talk to a real person!
Date of experience: April 19, 2024
Great customer service by Justine
She was able to contact the hotel directly to confirm a late check in is authorized
Date of experience: August 29, 2023
Great job! We love the Breton hotel, and we are looking forward to spending a wonderful anniversary weekend. Thank you Cesar
Date of experience: August 28, 2023
The young man who helped me make my reservation was kind, patient, courteous, and professional. It was a very pleasant interaction.
Date of experience: September 5, 2023
Your staff person was very helpful in completing my arrangements. I appreciate her politeness and helpfulness with questions.
Very nice experience.
Date of experience: April 26, 2023
Spoke with Lindsey to book hotel rooms in Kissimmee Florida. She was very helpful and friendly, a pleasant and knowledgeable agent.
Date of experience: May 22, 2023
Candice was a great help. I had my check in day wrong and she went back and corrected it, no problem.
Date of experience: April 9, 2023
Trivia was great after I struggled with your website! Real person who knows her job and a pleasure to speak with!
Date of experience: June 3, 2023
Jamie was pleasant and efficient, got me the hotel info I was looking for quickly. It's nice to have good service!
Date of experience: January 30, 2023
Andrea was helpful, thorough and super nice. I had a very good and easy time booking my hotel room. Thank you!
Date of experience: May 3, 2023
Very Pleasant. Candice searched other hotels in the area after informing me the hotel that I had requested was not available.
Date of experience: March 30, 2023
Poor experience consultant rushed me off the phone and hung up while I was still deciding what I wanted to do
Date of experience: June 16, 2023
Carlos was super helpful and made it easy to book a room for my husband myself and our dog! Thank you
Date of experience: February 16, 2023
Extremely fast, and painless process. Patient and respectful, while I try to make decisions, including reviewing the star ratings with me.
Date of experience: June 23, 2023
Becky was really helpful and friendly. I was able to find the right hotel for our stay because of her help.
Date of experience: March 4, 2023
I wrote this but want to make sure you give Caesar h due recognition for a first rate job
I am old -he did not make me feel incompetent
Date of experience: August 19, 2023
Well, we were able to get the two rooms needed without any problems. Plus, happy to learn that there is a guest reception that starts at 4.
Date of experience: January 8, 2024
Very helpful, polite, and understanding. He went out of his way to accommodate what I was needing and sneered questions.
Date of experience: June 22, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
