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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Ashley listened closely to what I needed for my reservation and clearly confirmed all part of it.
What a relief!
Thanks again, Victoria
Date of experience: March 5, 2023
There's no real experience to speak of in that I never made it to Pensacola. Making arrangements was a breeze, though my time on the phone ran short.
Date of experience: March 23, 2024
She was very professional and polite. She booked my room pretty quick. I will call back in near future to book with her
Date of experience: June 12, 2023
As always I am taken care of at the sleep inn in hennessey ok. Thank you and keep up the great work!
Date of experience: April 20, 2023
Juan did his best to line us up with another property when the hotel I picked was booked. He was very conscientious!
Date of experience: July 21, 2023
Amber was so helpful in answering my questions and trying to get our group a low rate in the area. Very personable!
Date of experience: August 15, 2023
The gentleman booking my hotel reservation was very polite, patient and helpful. He made every effort to ensure all information was correct.
Date of experience: July 1, 2023
The fairfield we wanted to reserve for thus evening was fully booked but
Carolyn was awesome in helping us find a room!
Date of experience: March 31, 2023
Arlene was incredibly helpful and patient. She walked me through booking with ease and made sure all of my requirements were met.
Date of experience: March 21, 2023
She was professional, efficient, and pleasant to work with. So very helpful! She's a great employee, you are lucky to have her!
Date of experience: August 29, 2023
Easy, quick, efficient.
She also added a human factor to the conversation and was not strictly business.
Completed the call feeling good.
Date of experience: August 1, 2023
Brandon was nice and fast. Very professional. He spoke clearly and articulately. I would seek to have him help again if necessary.
Date of experience: June 20, 2023
Rafael was very pleasant & professional. His instructions were very clear. I appreciate when an online service comes with a real person!
Date of experience: March 22, 2023
I spoke with Laura, she was awesome!
I love the privacy of not giving your credit card # to a total stranger.
Date of experience: September 8, 2023
Woman continues hanging up on me (it was same woman) as I finally got through to someone else and completely different experience
Date of experience: May 8, 2023
Rochelle was patient, kind and very knowledgeable.
She provided an amazing service and helped us book our first Great Wolf Lodge experience
Date of experience: August 10, 2023
The price they advertised was 59.00 but it costs 129.00 plus 52.00 because "looks like someone just grabbed the last $59.00 room"
Date of experience: May 9, 2023
Tanya was very helpful getting me a reservation for a busy date in Lebanon. Quite courteous and I would hire her myself.
Date of experience: February 1, 2023
Victor was amazingly helpful, friendly, patient! I would call him again for assistance! Thank you! I'd give him the top rating possible!
Date of experience: June 12, 2023
She was very personable and efficient. I can't ask for more when making reservations for a necessary stay away from home.
Date of experience: October 8, 2023
Great job! We love the Breton hotel, and we are looking forward to spending a wonderful anniversary weekend. Thank you Cesar
Date of experience: August 28, 2023
Great customer service by Justine
She was able to contact the hotel directly to confirm a late check in is authorized
Date of experience: August 29, 2023
The young man who helped me make my reservation was kind, patient, courteous, and professional. It was a very pleasant interaction.
Date of experience: September 5, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Hi Robert, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you
BookOnline