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I cancelled my room after seeing the extra $75.00 they charged. Now I am out $243.57 and have no room available
Date of experience: July 22, 2022
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BookOnline has a rating of 4.6 stars from 4,662 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Gerardo did an amazing job to find me the most affordable place to stay! Thank you for all your help.
Date of experience: March 1, 2023
Gentleman went way above and beyond to find me a nice room at nice hotel along my route at lowest price. What more could you ask for? Incredible!
Date of experience: October 10, 2023
Lauren was very helpful. It was very nice to have her help. She made the booking process so easy and pleasant. I will definitely book this way again.
Date of experience: July 10, 2023
Joyce was polite and patiently answered all our questions.
Date of experience: June 9, 2024
Cesar hernan was very polite, professional and courteous! He answered all my questions and gave great advice for our trip.
Date of experience: March 6, 2024
Lauren was both professional and incredibly knowledgeable. She provided me with helpful options and made my booking easy!
Date of experience: January 29, 2024
Thank you so much Corey, I appreciate the great patience and assistance you provided today. You are amazing 😁 Thank you again Letty
Date of experience: April 17, 2024
Great experience. Zion was very helpful and found us a comparable hotel to original search since they had no availability
Date of experience: April 20, 2024
Very professional and easy to talk to enjoy my experience
Date of experience: June 8, 2024
Called to book a room last minute. Edgar was polite and patient and got my booking done efficiently.
Date of experience: January 27, 2024
She was very polite & attentive to what I asked for. Highly recommend her for making your holiday reservations!
Date of experience: November 7, 2023
Reservation agents told me i could check in as soon as i got off the phone with her even though it said 3 or 330 on confirmation
Date of experience: May 6, 2023
Great job. I enjoy my stay I will not for get to tell my friend's and family about the Eastgate resort. No complaints at all. Thanks you.
Date of experience: May 12, 2023
Adrian was very helpful. He called back when we lost connection and made sure that my reservation was completed.
Date of experience: March 21, 2023
Most pleasant experience I've had trying to book a hotel room. Will definitely book again! Thank you so much!
Date of experience: March 17, 2023
I'm well pleased with how the agent searched to find me the best deal possible and was very patient.
Date of experience: March 16, 2023
Very good, very professional. For an economy motel the price seems pretty high but prices are going up everywhere.
Date of experience: July 24, 2023
I had a wonderful experience with Jeannie.
She was able to answer all my questions and was very helpful
Date of experience: January 27, 2023
Very helpful, polite. Excellent service! Tried many motels/ hotels to no avail. He searched until he found me something
Date of experience: January 30, 2023
Dawn was extremely helpful and took the time to find a place that takes vats. My experience was outstanding
Date of experience: August 5, 2023
Very helpful! Answered all my questions. Double checked re my request that we not have a handicap accessible room.
Date of experience: June 7, 2023
Thank you for all your help! Danielle was a pleasure to speak with and offered a great customer service.
Date of experience: February 3, 2023
Excellent customer service provided by Francis. He got me the best available rate. He was articulate, efficient and knowledgeable.
Date of experience: August 14, 2023
Lauren from Missouri was very friendly, polite and understanding to our needs. It was a pleasure talking with her.
Date of experience: June 13, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
