- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
Share Review on:
BookOnline has a rating of 4.6 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Got it booked! And even though there were other better prices Alex was incredibly calm and collected during the process.
Date of experience: April 30, 2023
Samantha was very kind and helpful with booking on the phone when the website had IT issues. Thanks so much!
Date of experience: February 28, 2023
Matthew was very helpful and courteous when making my reservations. I appreciated the quick response to my call as well!
Date of experience: February 28, 2023
Very friendly and efficient service! Booked us a great reservation at the best rate in only a few short minutes!
Date of experience: July 31, 2023
The agent was very patient with our travel needs and kept looking until we found the perfect property! Thank you!
Date of experience: May 28, 2023
Gerardo did an amazing job to find me the most affordable place to stay! Thank you for all your help.
Date of experience: March 1, 2023
David, was very friendly and knowledgeable in helping us to reserve a room for an upcoming trip to the area.
Date of experience: June 1, 2023
Edgar was very professional and excellent help in finding rooms for our families so we could attend our fathers funeral,
Date of experience: August 4, 2023
Ashley was great with my booking, she was able to get me the room I wanted. Will definitely book again
Date of experience: July 7, 2023
Smooth operation! No Problem whatsoever! Neal did a great job finding a room and making the booking process trouble fee!
Date of experience: June 28, 2023
Sorry, I was having trouble understanding you.
So I hung up and called the hotel directly to book 2 rooms.
Date of experience: June 4, 2023
Professional and so kind.
Checked out numerous places and found one for me on a very busy weekend.
Again thanks
Date of experience: September 8, 2023
Alan was amazing. Got the reservations I wanted. He explain everything and I am set to go. Thanks a lot
Date of experience: February 7, 2023
Very easy to work with. Very helpful. Provided great suggestions near my area of preference. Helped me get booked efficiently.
Date of experience: May 9, 2023
Juan was wonderful and very helpful! I had trouble finding an answer and he helped without putting me on hold
Date of experience: August 10, 2023
Juan was very thorough, funny, and kind. No waiting just got it done making sure nothing was missed or misunderstood.
Date of experience: March 16, 2023
It was nice to speak with Laura. She was helpful and didn't waste time taking care of my hotel needs
Date of experience: June 13, 2023
Lauren was very helpful. It was very nice to have her help. She made the booking process so easy and pleasant. I will definitely book this way again.
Date of experience: July 10, 2023
Well, we were able to get the two rooms needed without any problems. Plus, happy to learn that there is a guest reception that starts at 4.
Date of experience: January 8, 2024
Gentleman went way above and beyond to find me a nice room at nice hotel along my route at lowest price. What more could you ask for? Incredible!
Date of experience: October 10, 2023
Sarah was extremely helpful! She got me a good deal and was patient as we figured out details.
Date of experience: June 4, 2024
Quick, easy and helpful.
Explained rates and booked faster than I could do online.
Date of experience: June 19, 2024
Reservation agents told me i could check in as soon as i got off the phone with her even though it said 3 or 330 on confirmation
Date of experience: May 6, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
