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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Ralph. For some great help he went out his way to find me a hotel closer to the concert that we have tickets for excellent job.
Date of experience: December 13, 2023
Great customer service answered all of my questions. He was very professional and made it very easy process.
Date of experience: January 19, 2024
I booked a room on March 8th aroun 5:00 pm for March 17th. When I received the confirmation the date was for the 8th. I forgot to change the date. Within 20 min I contacted the company to change the date. 1st caller said they couldn't because it was prepaid and I would have to get authorization from the property manager. Contacted property, they said this company does this a lot and the property can't change the date and they tried. Property Mgr gave me his name and said he would authorize the change if they would call. I called Booking (different person) said they could not do it because of cancelation policy. Asked for supervisor and was put in hold for over 25 minutes only for them to tell me they would give the message to the supervisor. I even sent an email, filed a report. Exchanged a few emails with the same statement "because of cancelation policy they couldn't refund $$ or change the date. I just wanted the date changed.
I added one of 3 responses that I received from different customer service.
Went to Hotel.com, free cancellation.
Tip for consumers:
Their policy before booking and not after the fact.
Products used:
Hotel.com
Date of experience: March 10, 2022
Ashley was very pleasant and helpful. She was polite and helped me add an extra night to our already existing reservation, In less than 5 minutes
Date of experience: April 23, 2023
Talking with Jason was great. He even went to the trouble of finding a direct number for the hotel so I could get the conference rate.
Date of experience: January 20, 2023
Giovanna was such a pleasure. Worked went up & beyond to answer all &;every question I had. She spent time & was compassionate about my needs.
Date of experience: May 18, 2023
I booked a room with a lovely lady by the name of Dawn at the Shasta Inn. She was courteous, knowledgeable and spot on. Thank you!
Date of experience: August 1, 2023
Kimberly was very efficient and professional. She answered all my questions and helped me reserve a couple of rooms for a Fall visit to Door County.
Date of experience: May 9, 2023
When I got to hotel, I had two rooms booked & apparently I was charged for two rooms. When I called, I told you I had tried to book online but after I tried to reserve, it said no rooms available.
Date of experience: July 19, 2023
It was a nice experience on call with Jennie. She answered all my queries with ease. Very Professional.
Date of experience: December 13, 2023
Cesar hernan was very polite, professional and courteous! He answered all my questions and gave great advice for our trip.
Date of experience: March 6, 2024
Caesar is a G. Great help, very nice, helped me get the room I want at a great price.
Date of experience: June 18, 2024
Marlo was very polite and very sweet. He did a great job giving me options and had my best interest in mind
Date of experience: April 24, 2024
Wanted to book online. Had questions, Giovanna was very helpful and professional. Got me exactly what I wanted
Date of experience: August 5, 2023
Terry did a great job helping me book a hotel in Provo Utah appreciate her professionalism and helpfulness.
Date of experience: January 25, 2023
My father passed. I had to book rooms last minute. Lauren made it simple and comfortable. Thanks Lauren
Date of experience: July 20, 2023
The booking agent, Tamara was efficient, thorough and even had a humorous personality. A pleasure to speak with.
Date of experience: April 12, 2023
Amber was so patient, professional and worker very hard to secure a reservation. Will definitely recommend to friends!
Date of experience: June 15, 2023
Jennifer was friendly and very helpful, able to quickly answer my questions and assist me with the booking
Date of experience: July 26, 2023
We had a death in the family and needed next day accommodations. Carolyn was very polite and helpful.
Date of experience: February 22, 2023
Great customer service and help provided to get our booking done in time and with the desired preferences.
Date of experience: August 27, 2023
Excellent customer service. Ashley answered all questions politely and new exactly what to do
To secure the reservation.
Date of experience: April 18, 2023
Great help on phone. Feel more comfortable talking to someone. Lauren did a great job answering my questions
Date of experience: October 18, 2023
Cruz was most helpful, courteous and very informative about my booking today. I'm so pleased with my experience.
Date of experience: September 1, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
