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Went to make reservations at Sleep Inn & ended up with Book Online. Was charged twice what was quoted. Contacted Book Online where I was informed of their NO Refund policy. Filed a claim against their fraudulent practices. Scammers.
Tip for consumers:
Avoid this site, it's a scam.
Date of experience: October 19, 2022
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BookOnline has a rating of 4.6 stars from 4,663 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
We tried booking at a Toronto hotel but there was no availability Joyce, in Reservations at the Canopy Hotel, was a terrific help. She checked throughout other establishments until we found what we were looking for. She saved us time, and was most pleasant and helpful! Thanks Joyce. Bruce and Susan McKie
1 star only because they dont allow negative stars. This company is operating with misleading and deceptive practices which are illegal in Australia. The only way to stop or limit there scam behaviour is to warn people. I made a booking with Bookonlie.com not realising they were an american website. They charged american $ for a booking in Australia for an Australian hotel. They also charged over $50 aus for insurance which I did not select. When I call and complained they chose to cancel my booking. I DID NOT ASK FOR THE BOOKING TO BE CANCELLED> So now i have lost over $600 and have no accomodation. Numerous calls to - yes you guessed it a Phillipino call centre - i have had no help. They tell me someone will call me back but it has now been over 2 weeks. The last call centre person tried to assure me they were a highly professional internal company. MMM you would wonder if this was correct why they would need to steal from people.
Javier did a great job assisting me with my reservation…. Listened and willing to assist me on my mistakes…
Great Attitude, Great employee!
Date of experience: April 11, 2024
The hotel was completely misrepresented and the process for a refund is less than likely. You guys suck
Date of experience: April 2, 2023
My father passed. I had to book rooms last minute. Lauren made it simple and comfortable. Thanks Lauren
Date of experience: July 20, 2023
Jennifer was friendly and very helpful, able to quickly answer my questions and assist me with the booking
Date of experience: July 26, 2023
Terry did a great job helping me book a hotel in Provo Utah appreciate her professionalism and helpfulness.
Date of experience: January 25, 2023
Wanted to book online. Had questions, Giovanna was very helpful and professional. Got me exactly what I wanted
Date of experience: August 5, 2023
He was pleasant and quickly reserved my room. Everything was explained to me so that I easily understood.
Date of experience: January 31, 2023
The booking agent, Tamara was efficient, thorough and even had a humorous personality. A pleasure to speak with.
Date of experience: April 12, 2023
Very professional knowledgeable and helpful
He was able to answer all of my questions and verified the reservation
Date of experience: March 20, 2023
It was a good experience. Santiago was friendly. He added extra notes for handicap room and late arrival.
Date of experience: June 20, 2023
Amber was so patient, professional and worker very hard to secure a reservation. Will definitely recommend to friends!
Date of experience: June 15, 2023
Excellent customer service. Ashley answered all questions politely and new exactly what to do
To secure the reservation.
Date of experience: April 18, 2023
Great customer service and help provided to get our booking done in time and with the desired preferences.
Date of experience: August 27, 2023
We had a death in the family and needed next day accommodations. Carolyn was very polite and helpful.
Date of experience: February 22, 2023
Cruz was most helpful, courteous and very informative about my booking today. I'm so pleased with my experience.
Date of experience: September 1, 2023
I told the person on the line that I was driving on the hwy heading to the hotel and he was pressuring me to input my card number before I could get there and repeated that I was only 5 minutes away but he kept saying that I had to pay over the phone when I needed to stay for the night and had mi family onboard of my truck and also made me drive for 45 minutes by the time I got there their were no rooms available so Iam demanding a full refund of my 174 dlls besides wasting my time and gasoline money
Date of experience: April 3, 2023
Brandon was awesome! He was super helpful. Very knowledgeable and so friendly. Would absolutely book with you all again with an experience like that!
Date of experience: February 7, 2024
Rebecca was incredibly friendly and helpful. Don't ever let her go. Give her all the raises and pay for her vacations because she is a gem!
Date of experience: March 22, 2024
Perfect in every way! Had a good time caught lots of fish put a new engine in my model T and drove it to the sonic for a greasy cheese burger!
Date of experience: March 12, 2023
Stacey was patient, kind and a very knowledgeable planner. She deserves more than 5 Stars. The service she rendered is in a class called BEST!
Date of experience: March 16, 2023
Nice, polite and ready to provide alternatives. I believe she went beyond her duties to answer my questions and help me find a hotel room
Date of experience: June 24, 2023
Nice clean friendly place. I will be back. The guy at the desk had a good laugh between me and him and credit card numbers.
Date of experience: July 1, 2023
Candice was great and patient with my confusion over the prices and booking our dates. We are looking forward to our stay this month :)
Date of experience: April 4, 2023
Outstanding...she sent several hotels my information to get bids for me when I called to inquire about one. She saved me a lot of time.
Date of experience: July 18, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
