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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
The representative was very helpful. She listened to my disputes and was very sensitive to my concerns. Again thank you
Date of experience: April 25, 2024
Sal was great. Answered all my questions. Very polite.knew answers to all my questions!
Very very polite
Date of experience: April 26, 2024
Brandon was awesome! He was super helpful. Very knowledgeable and so friendly. Would absolutely book with you all again with an experience like that!
Date of experience: February 7, 2024
I needed a place to stay and every hotel I called was booked but victor found me a couple places that still had rooms and even fount me a discount
Date of experience: April 16, 2024
I have spent numerous hours since June 23rd trying to get clarification on credit card charges. An email was sent on 6/23 confirming a complaint was sent to customer service and for CS call me regarding this matter. I have called daily and placed on hold for hours at a time. Today alone I was on hold over 4hrs after talking to 3 of your representatives which never took the time to help with my questions and i became extremely frustrated and upset that I kept getting the run around. I called once again and spoke to Rachel agent #*******. She was a God sent! She took the time to address my concerns. The issues are out of her hands but her compassion and professionalism was OUTSTANDING. She followed up and sent 2nd notification to customer service on my behalf which is more than any other representative other than the initial call I made 6/23/23. My background is customer service and also marketing for a world wide corporation. I highly suggest you commend Rachel for deescalating the situation. RACHEL is an asset to your business and others should learn from her example.
Please note the high rating was only for Rachel NOT the company.
I am not happy with your company services, customer service dept or anyone else affiliated with BOOK ON LINE with the exception of Rachel. I will NEVER use this service again! I will make all my customers and coworkers aware of discrepancy of charges placed on my credit card and if needed file formal complaints until the issue is resolved.
Date of experience: June 29, 2023
Nadia was great made my reservation quickly easily and professionally. She has a great attitude!
Date of experience: June 12, 2024
Dawn was very professional and polite and did an amazing job booking my room,quick and easy and very professional again!Thank you Dawn and double tree
Sincerely:Isaac Velarde Ojeda
Date of experience: July 28, 2023
Excellent rep! Very polite and helpful, kind on the phone and helped me when I was having phone issues
Date of experience: April 15, 2024
Edgar was very helpful and quick to assist me with my room reservations. I greatly appreciate it.
Thank you so much.
Date of experience: April 24, 2024
Agent was pleasant,knowledgeable and helpful. Will use this agency again for future hotel reservations.
Date of experience: April 24, 2024
We had a very good experience and look forward to visiting in March. Morro Bay one if our favorite places to visit
Date of experience: January 30, 2024
Edgar made this so smooth and easy. He was polite and efficient. It's so good to talk to a real person!
Date of experience: April 19, 2024
We were looking for a close hotel to stop at later in the evening and Rebekah helped us do that. It was wonderful service and made it easy for me.
Date of experience: July 11, 2023
Hugo was super helpful and had a great personality.
Date of experience: June 19, 2024
Easy to book - pleasant - efficient - smart. I liked her style.
Date of experience: June 19, 2024
Laura helped me book and she was professional, kind, helpful, and patient. I really appreciate her work.
Date of experience: January 10, 2024
Hung up to fast, I was disappointed with the handling of my call, reason being, all my questions was not answered.
Date of experience: March 30, 2024
Very personable and friendly. Took er time and did not appear rushed or hurried. A pleasant experience.
Date of experience: December 31, 2023
Kevin who was my reservation agent was awesome in helping get a room at the best rate...plus We had good conversation along the way!
Date of experience: December 25, 2023
Dealora was extremely helpful and very friendly. She booked a room for me on very minimal time. She was awesome
Date of experience: May 6, 2024
Quick and helpful I appreciate the timely communication and help with my state/ government reservation.
Date of experience: March 26, 2024
Very pleasant and informative, checked for availability and my request for two cribs.
Date of experience: June 18, 2024
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
