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They disguise the site URL to look like the direct hotel website in Google search. It wasn't until I saw the $150+ "tax and recovery fee" on a $214 reservation that I realized something was off. By then I'd already booked. I canceled the reservation, but the site isn't clear on whether or not they refund the exorbitant fees. For comparison, booking directly on Marriott had $34 in government taxes and fees. Bookonline.com is crazy.
Tip for consumers:
Don't. Just don't. Book anywhere else - directly with the hotel, Priceline, Booking.com, Truvago, Kayak - anywhere else.
Date of experience: September 20, 2022
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BookOnline has a rating of 4.6 stars from 4,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Helpful, courteous, answered all my questions, and didn't make my question sound silly give Felix a raise
Date of experience: October 24, 2023
Guest service clerk was very attentive and polite. Also patient with poor service connection on my end.
Date of experience: July 3, 2023
Julio was so helpful and pleasant! Made everything very easy and gave me a great efficient experience
Date of experience: August 15, 2023
Very helpful, efficient and pleasant.
All of my questions were answered by a friendly and polite person.
Date of experience: July 25, 2023
Aimee was absolutely fantastic! Super friendly and so helpful! Was a great experience many stars to her!
Date of experience: July 29, 2023
Had a very good conversation with your agent very polite person. I appreciate the assistance. Thank you.
Date of experience: September 18, 2023
I appreciate you're assistance with finding a reservation that worked for us. Pleasant to talk with :)
Date of experience: September 2, 2023
Neil was personable and professional. He works to ensure his customer is very satisfied with his service
Date of experience: March 9, 2023
Amanda was very helpful and knowledgeable. She made the reservation experience enjoyable and answered all our questions.
Date of experience: August 10, 2023
Pleasant and efficient. Handled changes easily and politely. We did not feel rushed. Very complete about costs.
Date of experience: March 13, 2023
Fast and efficient representative and willing to help find a less expensive hotel solution. Thank you…
Date of experience: March 14, 2023
Carlos helped us quickly book a hotel during a stressful situation & flight cancellation. He was extremely pleasant & I'm grateful for his help!
Date of experience: April 26, 2023
Ms. Jodi was very pleasant in helping me make my
Reservations. She also got me a better rate for my accommodations. Job well done.
Date of experience: February 22, 2023
Carlos was very helpful. However, the daily price on line was up $100 when I tried to make a reservation, that was quite disappointing.
Date of experience: April 6, 2023
I called needing assistance and Amanda went above and beyond to help me every way possible it was great to receive such amazing service.
Date of experience: March 29, 2023
My experience was good. The agent was friendly, helpful and patient while also being budget conscious when helping me book my trip to Nashville.
Date of experience: February 26, 2023
Great job very knowledgeable person did a lot of leg work for me would recommend this gentleman again nice job. Very professional and polite
Date of experience: February 25, 2023
Amber is very pleasant to talk with she did the best she could in helping me try and find a room in Whitehorse Yukon.
Date of experience: June 20, 2023
I just recently spoke to Garcia who assisted me in cancelling my reservation.
The experience was pleasant & she very polite & very professional.
Date of experience: August 31, 2023
Rowena was very nice and very helpful. I tried to book online, kept getting kicked back. She booked my room and got everything settled.
Date of experience: March 4, 2023
Saved us so much time and frustration. Last minute trip. Most everything was booked and Edgar found us an affordable place for the night
Date of experience: March 11, 2023
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
