Review of BookOnline: Am on hold 2.5 hours and counting
Thumbnail of user deidreh62
Washington
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

Had to make a quick decision to book a room when a family member's flights were suddenly canceled late at night. Made the reservation in real time as the hours passed, and the news didn't look good. Prepaid the room, but she was finally atc2am, able to get the last of two seats available out later that morning. No hotel stay needed. Have been on hold to cancel these reservations for now almost 3 hours!

Date of experience: August 8, 2023

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Overview

BookOnline has a rating of 4.6 stars from 4,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job, and hotel room. BookOnline ranks 4th among Hotels sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88%
Positive
1,077
Neutral
10
Negative
137
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Reviews (4,671)

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Reviews that mention popular keywords

customer service (516) hotel room (62) reservation process (30) front desk (43) credit card (66) booking process (20) booking agent (31)
Thumbnail of user charmainek56
Canada
1 review
0 helpful votes
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November 26th, 2024
Verified purchase

Shannon was clear and helpful. Very good service. She explained everything clearly.

Date of experience: November 16, 2024

Thumbnail of user edsons30
Florida
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

This was the 14th hotel I called today and everywhere else told me there wasn't anything, but Luis did everything he could to help me find an availability and was very professional and helpful the entire time I really appreciate him going above and beyond to find me a place and make sure I was taken care of.

Date of experience: October 1, 2024

Thumbnail of user leslies1362
New York
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Roxanne is an asset for yours or any organization fortunate to have jer in their employ.
Roxanne should continuing with course to advance her through your fine company.

Date of experience: September 28, 2024

Thumbnail of user lindag6006
Ohio
1 review
0 helpful votes
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November 24th, 2024
Verified purchase

He was very helpful in securing a room for me, and explaining the charges.

Date of experience: November 14, 2024

Thumbnail of user johnt7898
Florida
1 review
0 helpful votes
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November 24th, 2024
Verified purchase

Courteous, friendly, helpful, knowledgeable, respectful,

Date of experience: November 14, 2024

Thumbnail of user rhondab964
Colorado
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

We feel that Armando did a great job and went out of his way to help us find accommodations.
We have been evacuated since Saturday and it has been very difficult finding a place to stay especially with a cat!
He took a load off of our minds!

Date of experience: September 9, 2024

Thumbnail of user dennyb140
Iowa
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

My expectations were completely met. Very helpful in helping me get a refund.

Date of experience: November 13, 2024

Thumbnail of user millicentr22
Illinois
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

Edgar was very polite and patient. Thank you for your professionalism!

Date of experience: November 13, 2024

Thumbnail of user jerrywayneh
Arizona
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

Called after needing a hotel because of Hurricane Helene. Kennedy worked with us to find one within an hour of our location with what we needed. Saved us from sleeping in our car.

Date of experience: September 27, 2024

Thumbnail of user ericj2456
Washington
1 review
0 helpful votes
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November 21st, 2024
Verified purchase

Extremely east and comfortable thanks to Edgar.
Knowledgeable,courteous and respectful

Date of experience: November 11, 2024

Thumbnail of user jennab325
California
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

Luis was so wonderful helping me get a hotel close to our destination, at last minute. He was so kind, patient, and helpful. There was trouble getting card information through the system, and Luis made sure to find a different avenue for the payment so that I wouldn't lose the great deal he found. This was so much easier talking to a human, instead of going through multiple websites to find a place to stay. Thank you Luis!

Date of experience: September 9, 2024

Thumbnail of user jamiw73
Wisconsin
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

Tyler was helpful and polite while assisting me to make reservations. He answered all of my questions.

Date of experience: October 17, 2024

Thumbnail of user kimw1761
Florida
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

Our agent was very professional and was able to get me a reservation so we can ride out the hurricane safely.

Date of experience: October 6, 2024

Thumbnail of user kathleenk2836
Michigan
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Excellent service. Knowledgeable responses to my questions.

Date of experience: November 6, 2024

Thumbnail of user normal438
North Carolina
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

Very pleasant gentleman on the phone. Handled everything efficiently and fast.

Date of experience: November 6, 2024

Thumbnail of user connieh870
Washington
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

We looked up the phone number feeling certain it was to the hotel location.
When we arrived we had a reservation but with excessive charges added. " extra fees!
We were told "Tyler " would wave our pet fee.Not done… also assured 3rd floor.
Not done. Extra $67,00
Scam! How do you sleep at night.? We are seniors! You stink.

Service
Value
Quality

Date of experience: September 3, 2024

Thumbnail of user dianes4824
Wisconsin
1 review
0 helpful votes
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November 15th, 2024
Verified purchase

I had trouble following directions and Tyler was very patient with me

Date of experience: November 5, 2024

Thumbnail of user cheryll2576
Texas
1 review
0 helpful votes
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November 13th, 2024
Verified purchase

Alexandra was very courteous and efficient. Making a reservation was very easy

Date of experience: November 3, 2024

Thumbnail of user sallyb742
New York
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Alexandre did a wonderful job assisting me.
She was pleasant and went the extra mile with my request.

Date of experience: October 14, 2024

Thumbnail of user deborahs3551
New York
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

I recently used this site to book 3 nights stay at the Berkeley Hotel in Asbury Park New Jersey. I was repeatedly lied to about the ridiculous fees that I was charged, I was told I was speaking to the Berkeley Hotel front desk, which I was not, and I was told I would be able to cancel the reservation with 24 hours notice, which was also untrue. Due to this booking agency, I was charged over $5000 for three nights stay in a mediocre hotel. Avoid using this site at all costs.

Tip for consumers:
The intentional deceit that we experienced is horrendous.

Service
Value
Quality

Date of experience: September 19, 2024

Thumbnail of user lindas7236
Florida
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Help with our reservations! We were in distress and she helped calm us down. Such a delightful experience.

Date of experience: October 11, 2024

Thumbnail of user haroldc497
Florida
1 review
0 helpful votes
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September 29th, 2024
Verified purchase

I feel cheated. I was very explicit that I wanted a "refundable" reservation. Julio Cesar said yes, yes. And now I see the "non refundable" reserve. I want to sue you.
Experience: the worst

Date of experience: September 19, 2024

Thumbnail of user rosemarys673
New Jersey
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Pleasant attitude. Answered all questions. Very helpful.

Date of experience: October 28, 2024

Thumbnail of user susanr4035
Georgia
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

Shelia was amazing and very helpful in reserving a last minute room tonight! Thanks so much for your patience and kindness Shelia!

Date of experience: October 6, 2024

Thumbnail of user terrim926
Michigan
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

He was very friendly and the reservation went smoothly. Took very little time. Very efficient. Thank you.

Date of experience: October 6, 2024

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From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.

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